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Article
Publication date: 1 August 1997

Stephen C. Willoughby and D.K. Wilson

Discusses the results of a pilot evaluation of the use of computer software to support the quality management system at one motor dealership in the Cowie Group. This focused…

410

Abstract

Discusses the results of a pilot evaluation of the use of computer software to support the quality management system at one motor dealership in the Cowie Group. This focused particularly on its effectiveness at analysing quality non‐compliances logged by staff. This survey highlighted cultural problems, in particular staff resentment towards the quality system, the inadequacies of the software to provide management with the required information, and how the non‐compliance system encouraged hostile relationships between departments. All of these factors hindered the implementation process and meant that no one was willing to use the software. Describes how Cowie Group management sought to overcome these problems and make staff aware of the importance of following the quality system by redefining it in language which it believed staff would more readily understand ‐ that of how much quality non‐compliances cost the Cowie Group in lost profit and the staff in lost potential bonus payments. Looks briefly at attempts made by others to analyse complaints effectively and relates this experience to the Cowie Group situation. Concludes by proposing further research to investigate development of an appropriate quality cost model for the Cowie Group and whether or not this results in the desired improvement in staff attitude.

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Managing Service Quality: An International Journal, vol. 7 no. 4
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 February 1997

Stephen C. Willoughby and D.K. Wilson

Examines an approach for introducing total quality management (TQM) in a small safety, engineering and management consultancy. The assessment of the organizational climate using a…

314

Abstract

Examines an approach for introducing total quality management (TQM) in a small safety, engineering and management consultancy. The assessment of the organizational climate using a questionnaire survey followed by a series of meetings with staff to explain the results was found to be an effective means for highlighting problems and stimulating debate. On the other hand, the formulation of TQM strategy was found to be time consuming and complex, quality costing was considered by senior management to be too involved and complex, and there was resistance from middle management. Points out that a rigid approach to TQM cannot be taken in small professional service companies and the approach needs to develop in response to internal needs. Covers the basic introduction and the issue of quality costing.

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Managing Service Quality: An International Journal, vol. 7 no. 1
Type: Research Article
ISSN: 0960-4529

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Book part
Publication date: 17 September 2014

Laura I. Spears and Marcia A. Mardis

The purpose of this study was to determine the extent to which academic researchers consider the relationship between broadband access and children’s information seeking in the…

Abstract

Purpose

The purpose of this study was to determine the extent to which academic researchers consider the relationship between broadband access and children’s information seeking in the United States. Because broadband has been cited as an essential element of contemporary learning, this study sought to identify gaps in the attention given to the role of broadband in the information seeking environment of youth.

Approach

The researchers conducted a mixed method synthesis of academic research published in peer-reviewed journals between 1991 and 2011 that reported the information seeking of children aged 5–18 years. Quantitative and qualitative data were gathered from leading databases, analyzed separately, and conclusions drawn from integrated results.

Results

The results of this study indicated that broadband is rarely considered in the design of children’s information seeking published in peer-reviewed research journals. Only 15 studies showed any presence of broadband in study design or conclusions. Due to the small number of qualifying studies, the researchers could not conduct the synthesis; instead, the researchers conducted a quantitative relationship analysis and qualitative content analysis.

Practical implications

Given the focus of policymaking and public discussion on broadband, its absence as a study consideration suggests a crucial gap for scholarly researchers to address.

Research limitations

The data set included only studies of children in the United States, therefore, findings may not be universally applicable.

Originality/value

Despite national imperatives for ubiquitous broadband and a tradition of information seeking research in library and information science (LIS) and other disciplines, a lack of academic research about how broadband affects children’s information seeking persists.

Details

New Directions in Children’s and Adolescents’ Information Behavior Research
Type: Book
ISBN: 978-1-78350-814-3

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Book part
Publication date: 22 May 2017

Brenda Jones Harden, Brandee Feola, Colleen Morrison, Shelby Brown, Laura Jimenez Parra and Andrea Buhler Wassman

Children experience toxic stress if there is pronounced activation of their stress-response systems, in situations in which they do not have stable caregiving. Due to their…

Abstract

Children experience toxic stress if there is pronounced activation of their stress-response systems, in situations in which they do not have stable caregiving. Due to their exposure to multiple poverty-related risks, African American children may be more susceptible to exposure to toxic stress. Toxic stress affects young children’s brain and neurophysiologic functioning, which leads to a wide range of deleterious health, developmental, and mental health outcomes. Given the benefits of early care and education (ECE) for African American young children, ECE may represent a compensating experience for this group of children, and promote their positive development.

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African American Children in Early Childhood Education
Type: Book
ISBN: 978-1-78714-258-9

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Article
Publication date: 1 April 1926

A joint Committee consisting of six members of the Royal Sanitary Institute and five members of the Society of Medical Officers of Health, Dr. Charles Porter presiding, was…

75

Abstract

A joint Committee consisting of six members of the Royal Sanitary Institute and five members of the Society of Medical Officers of Health, Dr. Charles Porter presiding, was appointed in October, 1924, to consider the methods adopted in this country in regard to the handling of food. The report of the Committee, which has just been issued, affords interesting reading. In order to obtain information with regard to methods adopted in relation to particular foods, each member of the Committee undertook to make investigations and to prepare a monograph on some special aspect of the problem. The subjects investigated and the members taking responsibility tor the preparation of the monographs were:—Meat and Meat products— J. R. Hayhurst, M.R.C.V.S. Fish—Professor H. R. Kenwood, C.M.G., M.B. Fruit and Vegetables—J. Fenton, M.D. Bread and Confectionery—Joseph Cates, M.D. Milk, Ice Cream, &c.—Thomas Orr, M.D., D.Sc. Groceries—Sir William Beveridge, K.B.E., C.B., D.S.O. Restaurants and Cafés‐Francis J. Allan, M.D. Premises where Prepared Food is made—T. W. Naylor Barlow, O.B.E., M.R.C.S., L.R.C.P. Imported Foods—W. M. Willoughby, M.D. Food Regulations, Licensing and Registration of Premises—Francis J. Allan, M.D.

Details

British Food Journal, vol. 28 no. 4
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 June 1985

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains…

12737

Abstract

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

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Management Decision, vol. 23 no. 6
Type: Research Article
ISSN: 0025-1747

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Book part
Publication date: 28 January 2003

Timothy J. Bartness and Diane E. Day

Abstract

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Progress in Psychobiology and Physiological Psychology
Type: Book
ISBN: 978-0-12-542118-8

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Article
Publication date: 1 June 1930

The Library Association of Ireland issued last month the first number of An Leabharlann, their new official journal. The title, for those of us who do not speak the language of…

40

Abstract

The Library Association of Ireland issued last month the first number of An Leabharlann, their new official journal. The title, for those of us who do not speak the language of Erin, means The Library. It is an extremely interesting venture which will be followed by librarians on the mainland with sympathetic curiosity. In particular our readers would be interested in the first of a series of articles by Father Stephen J. Brown, S.J., on Book Selection. The worthy Father lectures on this subject at University College, Dublin, in the Library School. It is mainly concerned with what should not be selected, and deals in vigorous fashion with the menace of much of current published stuff. No doubt Father Brown will follow with something more constructive. Mr. T. E. Gay, Chairman of the Association, discusses the need for a survey of Irish libraries and their resources. We agree that it is necessary. The Net Books Agreement, the Council, Notes from the Provinces, and an article in Erse—which we honestly believe that most of our Irish friends can read—and an excellent broadcast talk on the Library and the Student by Miss Christina Keogh, the accomplished Librarian of the Irish Central Library, make up a quite attractive first number. A list of broadcast talks given by members of the Association is included.

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New Library World, vol. 33 no. 1
Type: Research Article
ISSN: 0307-4803

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Book part
Publication date: 17 May 2021

Abstract

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The Role of External Examining in Higher Education: Challenges and Best Practices
Type: Book
ISBN: 978-1-83982-174-5

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Article
Publication date: 1 April 2004

Georgios I. Zekos

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way…

11875

Abstract

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way of using the law in specific circumstances, and shows the variations therein. Sums up that arbitration is much the better way to gok as it avoids delays and expenses, plus the vexation/frustration of normal litigation. Concludes that the US and Greek constitutions and common law tradition in England appear to allow involved parties to choose their own judge, who can thus be an arbitrator. Discusses e‐commerce and speculates on this for the future.

Details

Managerial Law, vol. 46 no. 2/3
Type: Research Article
ISSN: 0309-0558

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