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Article
Publication date: 1 March 2000

Matthew W. Rutherford and Sharon L. Oswald

This article focuses on what makes small businesses successful and whether consistent patterns of success can be identified.

1177

Abstract

This article focuses on what makes small businesses successful and whether consistent patterns of success can be identified.

Details

New England Journal of Entrepreneurship, vol. 3 no. 2
Type: Research Article
ISSN: 1550-333X

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Article
Publication date: 1 June 1991

Ron M. Robinson, Sharon L. Oswald, Kerry S. Swinehart and Jeffrey Thomas

To make better use of its human resource assets, this aerospace company embarked on a major reorganization of operations and introduced the concept of autonomous work teams.

68

Abstract

To make better use of its human resource assets, this aerospace company embarked on a major reorganization of operations and introduced the concept of autonomous work teams.

Details

Planning Review, vol. 19 no. 6
Type: Research Article
ISSN: 0094-064X

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Article
Publication date: 1 March 1992

Sharon L. Oswald, Allison W. Harrison and William L. Woerner

An empirical study of 71 hospitals in the United States revealed that strategic factors are highly correlated with a hospital′s financial risk position. Finds strong statistical…

135

Abstract

An empirical study of 71 hospitals in the United States revealed that strategic factors are highly correlated with a hospital′s financial risk position. Finds strong statistical evidence that ownership status, location, and level of service affect the hospital′s financial risk position, as measured by the Financial Viability Ratio Index.

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International Journal of Health Care Quality Assurance, vol. 5 no. 3
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 1 April 1999

Beth Hogan, Sharon L. Oswald, Tony L. Henthorne and William Schaninger

A nation‐wide survey of hospital providers was conducted in an effort to determine the type and level of promotion and advertising agency utilization. The study indicated that a…

2006

Abstract

A nation‐wide survey of hospital providers was conducted in an effort to determine the type and level of promotion and advertising agency utilization. The study indicated that a majority of the hospitals surveyed are engaging in some form of advertising activity. Survey results further showed agency usage was highly correlated to hospital bed size. Additionally, contrary to previous research, hospital ownership status (for‐profit/not‐for‐profit) was not found to significantly affect agency utilization. Specifics about hospital/agency relationships are presented.

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Journal of Services Marketing, vol. 13 no. 2
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 1 April 1995

Kerry Swinehart, Thomas W. Zimmerer and Sharon Oswald

Industrial organizations have employed the process of strategicmanagement in their attempts to cope effectively with global competitivepressures, while attempting to build and…

2854

Abstract

Industrial organizations have employed the process of strategic management in their attempts to cope effectively with global competitive pressures, while attempting to build and maintain competitive advantage. With health‐care organizations presently trying to cope with an increasingly turbulent environment created by the uncertainty as to pending legislation and anticipated reform, the need for such organizational strategic planning is apparent. Presents and discusses a methodology for adapting a business‐oriented model of strategic planning to health care.

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Journal of Management in Medicine, vol. 9 no. 2
Type: Research Article
ISSN: 0268-9235

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Article
Publication date: 1 June 2006

Robin L. Snipes, Neal F. Thomson and Sharon L. Oswald

The presence of gender biases in performance evaluations has been previously demonstrated in a number of studies. This study aims to extend current research by examining gender…

5485

Abstract

Purpose

The presence of gender biases in performance evaluations has been previously demonstrated in a number of studies. This study aims to extend current research by examining gender differences in customer ratings of service performance. A secondary research objective of this study is to investigate gender differences in perceptions of service fairness.

Design/methodology/approach

Using the SERVQUAL scale to measure service quality perceptions, responses from a sample of 8,667 customers are examined in a hierarchical regression analysis to determine if gender biases are present.

Findings

The results of this study show that biases exist in service quality evaluations. Specifically, the data show that male service providers will receive higher service quality ratings than female service providers. However, the gender bias seems to diminish when service fairness is considered. It appears that customer perceptions of fair treatment are far more powerful and important determinants of overall satisfaction than the gender of the service provider. Customers expect justice in regards to fair service delivery. Interestingly, a significant difference appears to exist between males and females in their perceptions of service fairness. Males tend to rate the fairness of service encounters higher than females.

Research limitations/implications

This research looked at only one service industry, that of higher education. As with any other study utilizing one industry, this study should be replicated to provide validation across all industries.

Originality/value

The paper offers new insights into gender bias in customer evaluations of service quality.

Details

Journal of Services Marketing, vol. 20 no. 4
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 1 October 1996

Daniel Butler, Sharon L. Oswald and Douglas E. Turner

Notes that previous research suggests the components of perceived service quality are industry specific, and that calls have been made for academics to integrate their theory into…

1863

Abstract

Notes that previous research suggests the components of perceived service quality are industry specific, and that calls have been made for academics to integrate their theory into practice. Investigates the effects of demographic factors on users and observers of perceived hospital quality. Reports results suggesting perceived quality is industry specific, users and observers differ in their perceptions of hospital quality and demographic factors do make a difference in perceived hospital quality.

Details

Journal of Management in Medicine, vol. 10 no. 5
Type: Research Article
ISSN: 0268-9235

Keywords

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Article
Publication date: 1 March 2006

Rolland LeBrasseur, Huguette Blanco and John Dodge

A survey of young microfirms was conducted to investigate their growth intentions. The findings confirm the distinct profiles of four types of firms categorized on the basis of…

1259

Abstract

A survey of young microfirms was conducted to investigate their growth intentions. The findings confirm the distinct profiles of four types of firms categorized on the basis of current and future employment: Lifestyler, Entrepreneur, Manager, and Mover. They differ in terms of the owner's perceptions of the desirability and practicality of growing their firm, and with respect to the moderating variables of industry affiliation, business location, and investment level. Research issues and service implications for business support agencies are identified.

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New England Journal of Entrepreneurship, vol. 9 no. 1
Type: Research Article
ISSN: 1550-333X

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Article
Publication date: 1 March 2006

Ed Chung and Kim Whalen

This article is premised on the idea that social networks represent an important, but often overlooked, unit of analysis in management and entrepreneurship studies. The concept of…

1142

Abstract

This article is premised on the idea that social networks represent an important, but often overlooked, unit of analysis in management and entrepreneurship studies. The concept of embeddedness, emphasizing the significance of social relationships, is of particular relevance as more and more frequently minorities and immigrants engage in small businessownership. This article borrows from the ethnicity and social network traditions, and offers that an analysis of the ethnic homogeneity of an entrepreneur's strong and weak social ties would be fruitful in gauging entrepreneurial success.

Details

New England Journal of Entrepreneurship, vol. 9 no. 1
Type: Research Article
ISSN: 1550-333X

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Article
Publication date: 9 August 2022

Mohammed Mohi Uddin, Mohammad Tazul Islam and Omar Al Farooque

In this study, the authors explore the effects of politically controlled boards on bank loan performance in both state-owned commercial banks (SCBs) and private sector commercial…

162

Abstract

Purpose

In this study, the authors explore the effects of politically controlled boards on bank loan performance in both state-owned commercial banks (SCBs) and private sector commercial banks (PCBs) in Bangladesh.

Design/methodology/approach

The data consist of 409 bank-year observations from 46 sample SCBs and PCBs of Bangladesh for the period 2008–17. The authors apply ordinary least squares pooled regression with year fixed effect for baseline econometric analyses and generalized method of moments regression for robustness tests after addressing the endogeneity issue.

Findings

The regression results reveal that the presence of bank “boards controlled by politically affiliated directors” (PA) have significant positive effects on non-performing loans (NPLs). Similarly, the presence of “boards controlled by politically affiliated directors without substantial ownership interests” (PAWOI) show positive association with NPLs. In contrast, the presence of “boards controlled by politically affiliated directors with substantial ownership interests” (PAOI) exhibit an inverse relationship with NPLs. These findings support ‘agency conflict’ arguments and document that both PA and PAWOI are detrimental to bank loan performance in Bangladesh, while PAOI do not have significant effect on increasing NPLs.

Originality/value

This study contributes to the existing bank governance literature by providing evidence from an emerging economy perspective, where politically affiliated directors (PADs) exploit their positions for personal and/or political gain at the cost of other stakeholders by taking advantage of relaxed regulatory oversights and investor protections.

Details

Journal of Accounting in Emerging Economies, vol. 13 no. 3
Type: Research Article
ISSN: 2042-1168

Keywords

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