This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09596119410052071. When citing the…
Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09596119410052071. When citing the article, please cite: Sally J. Messenger, Tony Atkins, (1994), “The Prudential Experience of Total Quality Management”, International Journal of Contemporary Hospitality Management, Vol. 6 Iss: 1/2, pp. 37 - 41.
Sally J. Messenger and Soo Mei Lin
Focus is on the extent to which international hotel companies areattempting to standardise their advertising messages as they movetowards serving a more internationally based…
Abstract
Focus is on the extent to which international hotel companies are attempting to standardise their advertising messages as they move towards serving a more internationally based market. The characteristics of advertising in the hotel industry are reviewed, together with an examination of the arguments for and against standardisation in international advertising. An overview of a piece of research undertaken in Hong Kong and the UK to determine the level of standardisation is provided together with the results of the project.
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Sally J. Messenger and Tony Atkins
Describes the “Way of Life” (WoL) Quality Improvement Programme, which wasan attempt by Prudential Assurance to improve its position in themarketplace. The programme concentrated…
Abstract
Describes the “Way of Life” (WoL) Quality Improvement Programme, which was an attempt by Prudential Assurance to improve its position in the marketplace. The programme concentrated originally on the workplace problems and tried to eliminate them. A four‐point strategy was developed and mechanisms were installed to monitor progress. The project has been very successful in terms of reducing unit costs, meeting business targets and improving productivity and externally, Prudential has been seen as a leader in the quality improvement field.
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Remarks that, since the late 1980s, the UK government has invested significant levels of funding in the development of national competence‐based qualifications in an attempt to…
Abstract
Remarks that, since the late 1980s, the UK government has invested significant levels of funding in the development of national competence‐based qualifications in an attempt to improve skill levels and, therefore, international competitiveness. Provides an overview of the progress which has been made by the UK retailing industry and presents the implementation experiences of five major retail companies. Concludes with an analysis of the strategic implications.
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Anthropology was a late‐comer to the Caribbean and only after World War II did the study of Caribbean culture and societies become less exceptional. Early in this century when…
Abstract
Anthropology was a late‐comer to the Caribbean and only after World War II did the study of Caribbean culture and societies become less exceptional. Early in this century when anthropology was first making itself over as an ethnographic science, anthropologists concentrated on tribal peoples. For most of the post‐Columbian era, the Caribbean region, with a few minor exceptions, was without indigenous tribal societies. Even after anthropology turned its attention to the study of peasantries, Caribbean peasantries were ignored in favor of more stable and tradition‐oriented peasant societies in other parts of Latin America. When anthropologists began to study Caribbean peoples in a more serious and systematic fashion, they found that they had to develop new concepts to explain the variation, flexibility, and heterogeneity that characterized regional culture. These concepts have had a significant impact on social and cultural theory and on the broader contemporary dialogue about cultural diversity and multiculturalism.
Paul R. Gamble and Sally Messenger
Management education, training and development is a key issue forthe British economy which has, by international standards, anundereducated, underqualified and undertrained…
Abstract
Management education, training and development is a key issue for the British economy which has, by international standards, an undereducated, underqualified and undertrained workforce. However, the varied nature of managerial work reduces the value of prescriptive approaches to management education. The Hotel, Catering and Institutional Management Association (HCIMA) recently redesigned its professional qualifications to try to meet the complex needs of the hospitality industry more closely. In general its proposals have been well received but it is clear that as elsewhere, hospitality managers need to take a more positive stance towards personal development and education if they are to cope with the 1990s as effectively as their European counterparts seem ready to do.
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Paul R. Gamble and Sally Messenger
A look at how professional qualifications could help UK hospitality managers to raise their standards of expertise to meet the European challenge.
Ahmad F. Alenezi, Ahmed Aljowder, Mohamed J. Almarzooqi, Marya Alsayed, Rashed Aldoseri, Omar Alhaj, Sally Souraya, Graham Thornicroft and Haitham Jahrami
This paper aims to translate and validate an Arabic version of the Barriers to Access to Care Evaluation (BACE) BACE scale to make it appropriate for the targeted socio-cultural…
Abstract
Purpose
This paper aims to translate and validate an Arabic version of the Barriers to Access to Care Evaluation (BACE) BACE scale to make it appropriate for the targeted socio-cultural and linguistic context.
Design/methodology/approach
This psychometric study has two main compounds: translating the BACE into Arabic and validating it. Using the back-translation method, the authors involved seven professional individuals to maximize the efficacy of the translated version. The authors began with the process of translating the scale from English into Arabic and vice versa followed by evaluation, compression and matching. Later, a pilot study with a sample size of 35 participants was conducted to receive feedback on the Arabic version of the scale. Finally, an online survey was generated and distributed among Arabic-speaking countries; a total of 630 participants were voluntarily involved in this study.
Findings
A total of 630 participants completed the survey with a mean age of 31.4 ± 12.9, and 402 (63.8%) were females. Cronbach’s alpha coefficient and McDonald's Omega coefficient were both greater than 0.9. The confirmatory factor analysis was found to fit highly satisfactory with the stigma-related barriers.
Research limitations/implications
The BACE was validated in Arabic and its psychometric properties were examined in-depth and found to be strong.
Originality/value
This paper fulfils an identified need to translate tools to make mental health more accessible to patients in need.
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Educators have always blended technology and pedagogy. With written, aural, and visual methods of sharing information optimized over time, the college and university classroom…
Abstract
Educators have always blended technology and pedagogy. With written, aural, and visual methods of sharing information optimized over time, the college and university classroom experience became a planned presentation of explicit knowledge through the revelation of course content. A respectable academic space emerged across disciplines where “the sage on the stage” could require textbooks and normalize assessment outcomes because content was decidedly controllable. There is a pedagogical crisis looming in higher education, however, the epicenter of which is student access to educational content that is useful and reliable without the major investment of a four-year degree. This crisis challenges higher education instruction to be less the medium of explicit knowledge (as it has been for decades) and more the dynamic and interactive medium whose mission is improving the thinking capacity of students through sharing and creating explicit and tacit knowledge. This chapter accordingly suggests that a seismic shift toward collaborative, problem-based approaches to learning is in order so that higher education instruction can redefine itself.