Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09596119410052071. When citing the article, please cite: Sally J. Messenger, Tony Atkins, (1994), “The Prudential Experience of Total Quality Management”, International Journal of Contemporary Hospitality Management, Vol. 6 Iss: 1/2, pp. 37 - 41.

Citation

(1994), "Erratum", Managing Service Quality: An International Journal, Vol. 4 No. 3, pp. 25-29. https://doi.org/10.1108/09604529410057747