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This study aims to examine the effects of diversity-oriented leadership and strategic internal communication on employees’ knowledge-sharing behavior during a crisis situation, coronavirus (COVID-19) outbreak in particular. Integrating knowledge sharing research with internal crisis communication literature as well as self-determination theory, the mediating roles of employees’ intrinsic needs satisfaction are also identified.

An online survey was conducted with 490 full-time employees in the USA across industry sectors during the COVID-19 outbreak.

Results suggest that diversity-oriented leadership contributes to transparent internal communication during a crisis and increases employees’ satisfaction of autonomy, competence and relatedness needs. Transparent internal communication also increases employees’ intrinsic needs satisfaction, which in turn fosters their job engagement and knowledge-sharing behavior during the crisis.

This study is one of the earliest studies to demonstrate the effectiveness of diversity-oriented leadership and strategic internal crisis communication in enhancing employees’ knowledge-sharing behavior, especially in the context of COVID-19.

This study aims to focus on the dynamics in influencer-consumer relationships to understand how Generation Z consumers’ identification and social comparison with influencers shape their response to influencers’ branded posts. Specifically, this study investigates how perceived similarity and wishful identification lead to distinct social comparison mechanisms that affect Generation Z consumers’ self-improvement motives, which, in turn, drive their message engagement, brand attitudes and purchase intentions.

An online survey was conducted with 295 college students who are digital natives and whose purchase decisions are heavily influenced by social media influencers.

The study findings confirmed that perceived similarity positively influenced assimilative comparison emotions of optimism, admiration and aspiration while negatively influenced contrastive comparison emotions of envy, depression and resentment. Wishful identification positively affected both assimilative and contrastive comparison emotions. Both types of social comparison emotions further affected consumers’ motivations to follow the influencer for self-improvement, thereby enhancing their brand attitude, purchase intention and engagement behaviors.

This study is one of the earliest attempts to investigate the relationship dynamics between influencers and consumers from the lens of social comparison. The study examines the antecedents of perceived similarity and wishful identification, the mediators of upward comparison emotions and self-improvement motives and the brand evaluation outcomes of message engagement, brand attitude and purchase intention.

This study examines the effects of employees' personal social media posts on external publics' online engagement and offline word-of-mouth (WOM) intentions about a company. Specifically, it investigates how employee post characteristics including valence and content and employer reputation jointly influence publics' online and offline behaviors.

A 2 (post valence: positive vs. negative) × 2 (post content: organization-related vs. job-related) × 2 (employer reputation: good vs. bad) between-subjects experiment was conducted. Participants were asked to view a stimulus social media post created by a fictitious company employee, reflecting one of the eight experimental conditions on a random basis. After viewing, they were requested to report their online engagement intentions (i.e., “like,” “share” and “comment”) with the post and offline WOM intentions about the company.

The experimental results showed that participants expressed more “like” intentions when they viewed a positive post than a negative post. Further, they were more likely to “comment” on a job-related post as opposed to an organization-related post. In addition, a significant interaction effect between post valence and employer reputation on publics' online engagement was found, which in turn influenced their offline WOM intentions about the company.

This study is among the first empirical attempts to examine the effectiveness of employees' personal social media posts on external publics' online and offline behaviors. The experimental findings highlight the importance of managing employee relations from a corporate reputation perspective.

The purpose of this study is to examine the well-being initiatives and programs offered to full-time communication employees and identifies antecedents of employee subjective well-being and commitment in the workplace (e.g. organizational attention to mental health in the workplace and perceived organizational support, POS).

Guided by organizational support theory (OST), we conducted an online survey with 262 full-time communication professionals.

The data show that a variety of well-being initiatives and programs (e.g. mental health assistance programs and flexible working hours) are offered to communication employees, who receive this information from various sources (e.g. emails and announcements at employee meetings). Additionally, the number of well-being initiatives also positively predicted organizational attitudes and attention to mental health in the workplace. Supporting OST, attitudes and attention to mental health in the workplace positively predicted POS, which subsequently predicted subjective well-being and organizational commitment.

The study offers practical implications around the communication professionals’ experience in employee well-being and culture. Perspectives from internal communication teams will help organizations leverage their efficiency in creating a supportive work culture around mental well-being and contribute to the understanding of well-being in communication industries. Theoretically, we extended the range of OST, by testing the theory in a new context of communication professionals during the pandemic.

Although communication professionals carry a critical internal communication role in actively promoting employee mental health, well-being and healthy organizational cultures, very little research has been dedicated to investigating how they handle these subjects themselves. Therefore, this study provides original value by focusing on the perceptions, knowledge and action taken by communication professionals when responding to organizations’ well-being programs/initiatives offerings during the peak of COVID-19 and the factors that influence communication professionals’ subjective well-being.

With the growing concern for environmental and sustainability issues, especially in the aftermath of the coronavirus disease 2019 (COVID-19) pandemic, organizations feel compelled to pursue green sustainability in their operations. In this regard, the active involvement of employees in pro-environmental behaviors (PEBs) is crucial for achieving organizational environmental sustainability goals (Saeed et al., 2019). To shed light on this important issue, this study aims to investigate the impact of interacting/engaging environmental corporate social responsibility (CSR) communication strategy on employees' PEBs through the mediating effects of communal relationship and employee empowerment.

A total of 443 full-time USA employees working across various industries participated in an online survey.

The interacting/engaging environmental CSR communication strategy fosters employees' perceived communal relationship with their organizations and empowers them to support their organization's environmental initiatives, which, in turn, positively influences employees' PEBs at work.

This study advances CSR and internal communication literature through the lens of relationship management and self-determination theories. The findings theoretically suggest the effectiveness of the interacting/engaging environmental CSR communication strategy in nurturing favorable employee–organization relationships (EORs), employee empowerment and PEBs at work. The practical implications of CSR communication are also elaborated.

Members’ sustained participation positively influences success of brand community. Although scholars have confirmed the effects of social capital on continuance intention in third-party hosted communities, little work has been done to explore these relationships in context of enterprise-sponsored brand communities, especially, the precursors of active members’ sustained participation in such context is still unclear. Besides, how to recognize active users with high precision and coverage remains an open question. Therefore, this paper aims to propose a novel method to identify active users effectively and investigate the antecedents of their continuance intention from perspective of social capital in enterprise-sponsored brand community.

This work established several social networks based on the information of Xiaomi smartphone forum users’ posts and feedbacks. Node centrality (out-degree) analysis was adopted to identify the users with high degree of active in these networks, and then behaviour analysis was performed to exclude the community managers from the group of active users. Finally, a research model was proposed based on the theory of social capital. It was tested by applying partial least squares technique, and the data were collected from a survey of members (n = 327) of Xiaomi forum.

The empirical results showed that the proposed method can recognize the active users effectively. Additionally, social tie, identification, trust and shared vision were proved to be significant predictors of active users’ continuance intention in the context of enterprise-sponsored brand community.

This paper contributes to the information system usage literature and provides opinions regarding how social capital influence active users’ sustained participation in enterprise-sponsored brand community. Besides, this work proposed a novel method to identify active users, which will be useful to assist enterprises to improve their community management.

Digital technologies, such as big data and artificial intelligence, significantly impact entrepreneurial activities worldwide. However, research on entrepreneurial activities enabled by digital technologies is fragmented, divergent and delayed. This study aims to provide a structured review of digital entrepreneurship (DE) to identify status, hotspots, knowledge structure, dynamic trends and future developments in this field.

The bibliometric analysis was applied to offer a technological review on DE. In total 704 publications and their 34,083 references from Web of Science were retrieved as the sample set. Basic characteristics of publications, including the most influential documents, authors, journals and countries, were obtained. Then, co-citation and co-occurrence analyses were conducted to sketch the contours of the structure and evolution of DE.

DE has attracted increasing attention in the past three decades, especially after 2013. There are dozens of countries, hundreds of journals and more than 1,000 authors that have contributed to this field. Based on keyword co-occurrence clustering and co-citation clustering, the authors proposed a 3E (empower, evolution and ecosystem) framework of DE to facilitate an interdisciplinary dialogue for evidence-based policymaking and practice. In the future, researchers need to pay more attention to theoretical research and study DE from a holistic and dynamic perspective with consideration to the negative impact of digital technology on entrepreneurial activities.

This study draws an outline of the global advance on DE research. It presents an opportunity to comprehensively understand the contemporary achievements, the march of knowledge and the logical venation underlying academic developments as well as foundations for policymaking.

An increasing number of companies have become aware of the considerable commercial potential of firm-hosted online communities (FOC) and initiated their own platform for different purposes. However, limited research has systematically explored oppositional loyalty and customer satisfaction in the context of FOC. By applying the expectation–confirmation model (ECM), the purpose of this paper is to investigate the determinants of oppositional loyalty and satisfaction from the perspective of social capital and e-quality.

A research model was tested by applying partial least squares technique, and data were collected from a survey of members (n=512) of two popular smartphone communities in China.

Results revealed that satisfaction, trust and shared language are the significant antecedents of oppositional loyalty. Benefits confirmation, information quality, service quality, trust and social tie exert strong effects on the formation of satisfaction.

This study is an original empirical research guided by several theories. It contributes to the information system usage literature and provides opinions regarding how users’ oppositional loyalty and satisfaction can be developed in the FOCs. This work also widens the application of ECM and provides an alternative theoretical framework for future research on oppositional brand loyalty.

Embracing big data has been at the forefront of research for project management. Although there is a consensus that the adoption of big data has significantly positive impact on project performance, far less is known about how this innovative information technology becomes an effective driver of construction project quality improvement. This study aims to better understand the mechanism and conditions under which big data can effectively improve project quality performance.

Adopting Chinese construction enterprises as samples, the theoretical framework proposed in this paper is verified by the empirical results of the two-level hierarchical linear model. The moderated mediation analysis is also conducted to test the hypotheses. Finally, the empirical findings are validated by a comparative case study.

The results show that big data facilitates the development of technology capability, which further produces remarkable quality performance. That is, a project team's technology capability acts as a mediator in the relationship between organizational adaptability of big data and predictive analytics and project quality performance. It is also observed that two types of project team interdependence (goal and task interdependence) positively moderate the mediation effect.

The questionnaire study from China only represents the relationship within a short time interval in the current context. Future studies should apply longitudinal designs to properly test the causality and use multiple data sources to ensure the validity and robustness of the conclusions.

The value of big data in terms of quality improvement could not be determined in a vacuum; it also depends on the internal capability development and elaborate design of project governance.

This study provides an extension of the existing big data studies and fuels the ongoing debate on its actual outcomes in project management. It not only clarifies the direct effect of big data on project quality improvement but also identifies the mechanism and conditions under which the adoption of big data can play an effective role.

This study aims to examine the relation between a client’s relative economic importance to its auditor and the number of key audit matters (KAMs) reported in the expanded audit report.

The authors measure a client’s economic importance at the audit firm level as well as the audit partner level using the ratio of a client’s total fees to an auditor’s total fees earned from its listed clients and the ratio of a client’s audit fees to an auditor’s total audit fees from its listed clients. The authors estimate a multivariate regression model using a sample of New Zealand-listed company-years from 2017 to 2019.

Results reveal a positive relation between client importance to auditor and the number of KAMs disclosed. Furthermore, the positive association between client importance and the number of KAMs reported is more pronounced for clients audited by the Big 4 auditors and less experienced audit partners. These findings suggest that auditors’ incentive to protect against potential losses from important client engagements outweighs any impairment to auditor independence and leads to a higher number of KAMs reported for the economically more important clients. Overall, the results suggest that auditors report KAMs strategically to mitigate engagement risks.

This study provides the first evidence on how client economic importance relates to the disclosure in the expanded audit report and contributes to the dialogue on auditors’ reporting of KAMs in the Asia-Pacific region.