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The paper aims to introduce a reliable and valid green Leadership in Energy and Environmental Design (LEED) servicescape measure (i.e. one that utilises extraordinary leadership in energy and environmental design supporting green building design, construction, and operations) that examines the direct effects of the physical environment on consumers' evaluation of a service encounter. In addition, the mediating effects of service quality perception, customer satisfaction, and consumers' attitude toward a service provider are considered.

The study is based on a sample of 522 Brazilian respondents' evaluation of their experience with the green LEED servicescape. A comprehensive research model and its moderating effects are investigated using LISREL model. The LISREL model consists of two parts: the measurement model and the structural equation model. The measurement model specifies how latent variables or hypothetical constructs depend upon or are indicated by observed variables. It describes the measurement properties (reliabilities and validities) of the observed variables. The structural equation model specifies the causal relationships among the latent variables, describes the causal effects, and assigns the explained and unexplained variance. The LISREL method estimates the unknown coefficients of a set of linear structural equations. It is particularly designed to accommodate models that include latent variables, measurement errors, namely reciprocal causation, simultaneity, and interdependence in both dependent and independent variables.

Overall, the study provided significant support (p≤0.05) for seven of eight hypotheses with the eighth marginally supported by the data. Specifically, the results suggest that consumers' perceptions of the green servicescape have a direct effect on their service quality perceptions and on their overall satisfaction with the environment. Findings also suggest that a consumer's perception of service quality has a direct effect on their level of satisfaction with the service environment, and satisfaction along with service quality has a direct effect on a consumer's attitude‐towards‐a green service provider. The consumers' attitude‐towards‐a green service provider influences their purchase intentions.

A reliable and valid green LEED servicescape measurement scale is introduced to the literature.

Focusses attention on service value as a construct which may help explain consumer decision making; however, to date this attention has been largely conceptual. Finds from the results of two empirical studies that models of consumer decision‐making which include service value explain significantly more variance in purchase intentions than models which include only service quality or cost factors, and the means by which consumers form service value perceptions is best depicted as a cognitive addition process.

This pathway paper offers research guidance for investigating illegal supply chains as they increasingly threaten societies, economies and ecosystems. There are implications for policy makers to consider incorporating supply chain expertise.

The authors’ work is informed by the team's previous and ongoing studies, research from fields such as criminology, investigative journalism and legal documents.

Illegality occurs in many supply chains and consists in multiple forms. Certain sectors, supply chain innovations, longer supply chains, and heterogeneous regulations and enforcement exacerbate illegal activities. But illegal activity may be necessary for humanitarian, religious or nationalistic reasons. These areas are under explored by supply chain researchers.

By encouraging supply chain academics to research in this area as well as form collaborative partnerships outside of the discipline, the authors hope to move the field forward in prevention as well as learning from illegal supply chains.

Practitioners seek to prevent issues like counterfeiting with their products as well as fraud for economic and reputational reasons.

Governments strive to minimise impacts on their economies and people, and both governments and NGOs attempt to minimise the negative social and environmental impacts. Policy makers need supply chain researchers to evaluate new laws to prevent enabling illegality in supply chains.

As an under-explored area, the authors suggest pathways such as partnering with other disciplines, exploring why these supply chains occur, considering other data sources and methodologies to interdict illegality and learning from illegal supply chains to improve legal supply chains.