Stephen B. Knouse, Paula P. Carson, Kerry D. Carson and Ronald B. Heady
The purpose of this paper is to examine the impact of Deming's ideas on the twenty‐first century.
Abstract
Purpose
The purpose of this paper is to examine the impact of Deming's ideas on the twenty‐first century.
Design/methodology/approach
A ProQuest search of articles is done mentioning “Deming” and “quality” or “legacy” in the title published between 1994 (Deming died in December 1993) and 2006.
Findings
It is found that 136 articles described Deming's legacy. Legacy in five areas are examined: professional accreditation, customer satisfaction, business ethics, human error, and supply‐side management.
Practical implications
Deming's ideas have furthered not only quality management but have also touched areas in the social sciences, such as ethics and organizational relationships.
Originality/value
This paper shows that Deming's ideas continue to flourish in areas that he emphasizes, such as the importance of customer satisfaction and understanding human error, and areas that he did not foresee, such as business ethics and supply‐side management.
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John R. Tanner, Ronald B. Heady and Zhiwei Zhu
An extensive search of the literature showed no data on the paybacktimes associated with moving to a total quality management (TQM) styleof management. Given the company‐wide…
Abstract
An extensive search of the literature showed no data on the payback times associated with moving to a total quality management (TQM) style of management. Given the company‐wide nature of the undertaking, and the fact that TQM conversion is generally considered to be a long‐term, difficult process, this finding was unexpected. A survey of manufacturing companies showed that the initial investment associated with shifting to TQM was recouped in one year for 42.3 per cent of the responding companies. Payback times were two years or less for 65.4 per cent of the companies and three years or less for 80.8 per cent of the companies. All companies that reported quantitative data expected their TQM efforts to be profitable eventually, if not already so. Thus, despite the substantial training, reorganization and systems modification costs, initial TQM investments are being paid back within a time frame similar to that for other large financial undertakings. The lack of financially unfavourable TQM programmes among the survey respondents suggests that the probability of financial success is high.
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Glenn E. Maples, Ronald B. Heady and Zhiwei Zhu
Provide a new technique for forecasting parts usage in remanufacturing operations and describe its application to oil field equipment operations.
Abstract
Purpose
Provide a new technique for forecasting parts usage in remanufacturing operations and describe its application to oil field equipment operations.
Design/methodology/approach
New “correlated forecasting preprocessing” equations were derived for extracting additional information from a matrix of historical parts usage data. They were applied to both synthetic data and actual data from a large oil field remanufacturer.
Findings
The new equations were effective in extracting the necessary pre‐forecasting data from both synthetic and actual data sets. The key to effective preprocessing is using the correlation information from the entire parts usage matrix rather than just rely on bill of materials relationships.
Practical implications
Accurate forecasting is vital to manufacturing at all levels of aggregation from the smallest part to the entire facility and for all planning horizons from days to years. Forecasting is an operations manager's first line of defense in inventory control. The addition of a preprocessing step makes the application of traditional forecasting methods yield significantly better results.
Originality/value
The concept of using the partial correlations present in a parts usage matrix, instead of attempting to apply bill of material relationships, is new. The resulting preprocessing equations are new. The value of improved forecasting is that it directly impacts manufacturing profitability.
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The iconic vigilante Paul Kersey (Charles Bronson) returned to cinema screens via Death Wish 2 (Michael Winner) in 1982 and vigilantism would remain a key theme in American urban…
Abstract
The iconic vigilante Paul Kersey (Charles Bronson) returned to cinema screens via Death Wish 2 (Michael Winner) in 1982 and vigilantism would remain a key theme in American urban action films throughout the 1980s. Susan Jeffords subsequently argued that Hollywood's ‘hard bodied’ male action heroes of the period were reflective of the social and political thematics that distinguished Ronald Reagan's tenure as America's President (1994, p. 22). But while Jeffords' arguments are convincing, they overlook contemporaneous films featuring female and ‘soft’ bodied urban action heroes.
The Angel trilogy (Angel, 1984; Avenging Angel, 1985; and Angel III: The Final Chapter, 1988) features three such understudied examples. Indeed, the films' diverse and atypical range of action heroes demand that they are interrogated in terms of their protagonists' gender, sexual orientation, lifestyle choices and age. Featuring narratives about the prostitutes and street folk who frequent Los Angeles' Hollywood Boulevard, the films' key characters are a teenage prostitute and her guardians: a transvestite prostitute, a lesbian hotelier and an elderly cowboy. All three films feature narratives that revolve around acts of vengeance and vigilantism.
This chapter will critically discuss the striking ways in which the films' ‘soft’ bodied and atypical protagonists are presented as convincing action heroes who subvert contemporaneous ‘hard’ bodied norms. It will also consider to what extent their subversive rewriting of typical urban action film narratives and character relations might be understood to critique and deconstruct the themes and concerns that usually characterized such films during the Reagan era.
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DAVID E GERARD, BRIAN GRIFFIN, AD SCOTT, MW LUNT, DONALD DAVINSON, RONALD BENGE and ALAN DAY
‘EVERY patron of a public library is an individual endowed with free choice. But to what extent is the public library acting as an effective neutraliser of individuality?’
The purpose of this article is to advance biographical work in marketing, to summarize the status of biography in marketing, and to illustrate the process with an example of a…
Abstract
Purpose
The purpose of this article is to advance biographical work in marketing, to summarize the status of biography in marketing, and to illustrate the process with an example of a developing study.
Design/methodology/approach
The article is based on a literature review of biography and a brief review of biography in marketing; the article illustrates biographical research and writing.
Findings
The discussion introduces approaches for undertaking marketing biography, especially the challenges of developing information, assessing its quality, as well as methods for telling the story.
Research limitations/implications
Biography is a “flawed process”. It is difficult to fully elaborate the scope of biography in a journal length article let alone apply the principles. Some topics are shortened, others are hinted at, and others are omitted but the discussion points the way to undertaking biography.
Originality/value
This article introduces contemporary elements for the development of marketing biography illustrated with elements from the life of E.T. Grether.
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Bureaucracy, the structural form of the modern administrative state, is, by any credible theory of social development, endogenous to social and political transformation…
Abstract
Bureaucracy, the structural form of the modern administrative state, is, by any credible theory of social development, endogenous to social and political transformation. Bureaucracy is not imposed, not exogenous. It is created by polities; it solves problems.
Recent years have witnessed the growth of a new food problem—foreign matter in articles of food and drink, which are not there by design, but largely by accident and, to some…
Abstract
Recent years have witnessed the growth of a new food problem—foreign matter in articles of food and drink, which are not there by design, but largely by accident and, to some extent, by carelessness, and in the greatest number of cases, resulting from the enormous development of machine preparation of food, mechanisation of packing and bottling processes, as well as the concentration of food manufacturing into larger and larger units. The tide of prosecutions for this type of offence shows no signs of abating; they probably exceed all other offences under food legislation. Nor can they be expected to with this increasing trend in the food industry. The machine operative has replaced the old hand craftsman and it would probably be fair to say that many of the personal objects found in food preparations result from mechanisation, for a cigarette end or other object accidentally dropped into a fast‐moving food matrix is quickly beyond recall! The cases which go to prosecution, however, do not represent by any means all those incidents which are reported to public health and other departments, and these in turn are only a fraction of the cases which are never reported at all.
The paper offers a number of vignettes surrounding Friedrich A. Hayek’s receipt of the Nobel Prize. It examines Hayek’s life before he got the prize, describes the events in…
Abstract
The paper offers a number of vignettes surrounding Friedrich A. Hayek’s receipt of the Nobel Prize. It examines Hayek’s life before he got the prize, describes the events in Stockholm, and offers a summary of the main themes of his Prize Lecture. It then examines the subsequent impact on Hayek’s life and career. It concludes by looking at the impact of the Prize on scholarship about Hayek and the Austrian movement.