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In a diverse society, empathy would intuitively seem to represent a powerful force for social good. In particular, we expect empathic people to tolerate (rather than reject) attitudes that might be different from their own, and to resolve and/or avoid (rather than escalate) potential disagreements with others. Some research supports this benign view of empathy, but somewhat surprisingly, there is a “dark” side to empathy, one that can sometimes exacerbate attitudinal conflict. That is, empathy can often be parochial, in the sense that people are inclined to reserve their compassion for others only when they are deemed to be worthy of such support. In this chapter we review classic and contemporary research on the light and dark side of empathy, and consider its implications for the kinds of dynamics that could potentially emerge when people encounter people and ideas that are different from their own.

This study explores the beliefs of ‘high expectation teachers’, and the practices through which teachers aim to build an inclusive learning environment in addition to the ways they develop strategies that do not rely on pre-determined ability labelling. The study is a case study design focused on one phenomenon, that of the beliefs and practices of high-expectation teachers, and one bounded case illustrates the phenomenon. The case is specific and bounded by time and location. It emphasises uniqueness through the in-depth exploration of the participants' experiences. Following the use of thematic analysis to analyse data collected through questionnaires, interviews and focus groups, the phenomena of high teacher expectation remained only partially scrutinised in terms of social justice. Therefore, the social concerns raised throughout this study are also explored through the theories of Bourdieu, to make sense of the wider issues of inequality inherent in this study. Habitus is helped by, and helps shape, pedagogical action. Findings include the requirement to recognise that in education, socially advantaged interests and voices dominate in terms of social mobility agendas. Furthermore, teachers are only granted space in the public domain through technical competency. Teachers must however be emotionally committed to different aspects of their jobs, as their sense of moral responsibility lies at the core of their professional identity.

This doctoral study arose from a need for policy and training change across further education (FE), to create competent practitioners and a whole college mental and emotional health training framework. Policy cites FE as key to supporting student mental health but there is a significant lack of training and research output supporting this ambition. As a mental health and well-being specialist, I became immersed in the context of FE to design, deliver and evaluate a whole college training model.

The study predominantly utilises qualitative methodology following constructivism as a theoretical framework. Utilising Goleman's (1995) and Mezirow's (2000) theories, the study seeks to redefine professional development by introducing transformational learning through Mental Health First Aid and Emotional training. A mixed-method approach ensures a demonstration of impact, specifically the confidence and knowledge of FE staff.

Thematic analysis allows for the contextualisation of staff experience and explores to which FE roles mental and emotional health support should belong. This enables prescribing of key elements for a whole college training approach. A diverse range of pastoral and academic staff demonstrate, via interviews and focus groups, a significant belief that FE mental and emotional health support cannot and should not solely be the responsibility of pastoral staff; this is an outdated model requiring regeneration. This research provides recommendations for FE practice; concluding with the recommendation that affective training must allow opportunity to explore pre-existing schemas and development of new constructions and conceptualisations; those in education require urgent opportunities to create new meanings of mental and emotional health. The study recommends a regeneration of the labelled ‘whole’ approach, including universal mandatory training for all FE staff.