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In the general discussion of yield management and its accent on increasing capacity and maximizing revenue, the area of customer satisfaction and environmental sustainability seem to have been lost. Examines these four forces and their effects on a nature‐based tour boat operation.

The economic crisis that hit many Asian countries in 1997 has changed the face of Asian politics and business. It contributed to the downfall of many political leaders e.g. President Suharto of Indonesia and the collapse of many corporate giants. The collapse of the East‐Asian and South‐East Asian economies highlighted a crisis of political and corporate governance (International Monetary Fund staff report, 1998). Most of the literature on the crisis has prescribed greater accountability, openness, participation and transparency in political and corporate governance as the solution to the problems of political and corporate governance in Asian countries (International Monetary Fund Staff Report 1998; Economist, 1998). However as highlighted by Velayutham (1999a; b), the assumptions that underlie the dimensions of accountability are inconsistent with Asian values. It is argued that responsibility is discharged in Asian societies through different mechanisms, e.g., shame, purification and sacrifice, that is consistent with collective orientations within Asian societies. In this paper it is argued that Asian societies are facing a crisis of governance and responsibility, and this can be attributed to the lack of development of the moral emotion of guilt and the decline of shame in modern Asian societies. It is pointed out that while guilt was never an important feature of Asian societies, shame was the main moral emotion that contributed to good governance and responsible action in Asian societies. It is then argued that recent change in Asian societies such as the image of gossip in modern society, urbanization, residential mobility, cultural heterogeneity and the obsolescence of the concept of honor have contributed to the slow decline of the moral emotion of shame in Asian societies. The paper concludes with an appeal to the development of communitarianism and reintegration within Asian societies.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

WHILE there is no doubt that the system of issuing books at “net” prices is of great benefit to booksellers, there is also no doubt that, unless care is taken, it is a serious drain upon a limited book‐purchasing income. A few years ago the position had become so serious that conferences were held with a view to securing the exemption of Public Libraries from the “net” price. The attempt, as was perhaps to be expected, failed. Since that time, the system has been growing until, at the present time, practically every non‐fictional book worth buying is issued at a “net price.”

This study examines the determinants of enforced tax compliance behavior of Malaysian citizens where trust in tax authorities is assumed to be a mediator. Quota sampling method was used to select a sample of 340 participants to participate in a survey. A two-step structural equation modeling (SEM) process was adopted to test a framework comprising 13 hypotheses. Model fit was initially measured using confirmatory factor analysis (CFA) while model specification was applied in the second stage to test the structural relationship. The mediating effects of trust in tax authorities were tested via Baron and Kenny (1986) approach, bootstrapping, and AMOS AxB estimand. The findings confirmed that trust in government, trust in tax administrator, power of Inland Revenue Board of Malaysia, and awareness influence enforced compliance. However, tax morale and tax amoral behaviors do not influence enforced compliance. The findings suggest that citizens would fulfill their tax responsibilities if they believe that tax authorities are effective in tax administration. Trust in government fosters trust in the tax authorities. This study contributes to existing literature by confirming the factors that affect enforced tax compliance.

This chapter examines four possible relationships between the credit crunch and corporate crime. A first relation is that cases of accounting fraud have contributed to the causes of the crisis. Because of these accounting scandals, the trust in large corporations and the financial sector possibly eroded. A second possible relation is the reverse: the crisis leads to more corporate crime. As a result of the crisis, companies run into financial difficulties. In their despair, they possibly cut costs by not complying with business regulations, or they may try to gain illegal profit through fraud. The third relation is the criminalization of more unethical corporate behavior. The moral outrage regarding the behavior of banks and insurance companies that contributed to the crisis might lead to an increased labeling of “risky” or “greedy” behavior of corporate executives as criminal. This results in more legal regulation. The fourth and final relation is that these amplification effects will lead to the discovery of more corporate crime.

Industrial relations, organizational behavior, and human resource management scholars have studied numerous aspects of internal workplace conflict resolution, ranging from the design of conflict resolution systems to the processes used for resolving conflicts to the outcomes of the systems. Scholars from these specialties, however, have paid considerably less attention to external workplace conflict resolution through litigation. This chapter analyzes certain areas of such litigation, focusing specifically on workplace conflicts involving issues of managerial and employee misclassification, independent contractor versus employee status, no-poaching agreements, and executive compensation.

Leading recent cases involving these issues are examined, with particular attention given to the question of whether the conflicts reflected therein could have been resolved internally or through alternative dispute resolution (ADR) methods rather than through litigation.

Implications of this analysis are drawn for workplace conflict resolution theory and practice. In doing so, I conclude that misclassification disputes could likely be resolved internally or through ADR rather than through litigation, but that no-poaching and executive compensation disputes could very likely not be resolved internally or through ADR.

The chapter draws on and offers an integrated analysis of particular types of workplace conflict that are typically treated separately by scholars and practitioners. These include misclassification conflicts, no poaching and labor market competition conflicts, and executive compensation conflicts. The originality and value of this chapter are to show that despite their different contexts and particular issues, the attempted resolution through litigation of these types of workplace conflicts has certain common, systematic characteristics.