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This paper aims to investigate the effect of specific subsets of digital technologies and governance mechanisms (i.e. relational and contractual) on the efficiency of the automotive supply chain (SC).

Building on the Transaction Costs Economic (TCE) theory, and on the literatures on the governance and Digital Transformation of SCs, the research employs a multi-respondent survey on a sample of 101 Italian automotive suppliers. It analyses the interplay between investments in network and physical–digital interface technologies and buyer–supplier relationship governance models in a joint product development effort. The related effects on costs, from the automotive suppliers' perspective, are considered.

The results confirm the TCE assumptions on governance mechanisms being appropriate to enhance cost performance, but in particular show that digital technologies shape the governance of buyer–supplier relationships with different patterns. The features of synchronisation and accessibility, as ensured by network technologies, are found to strengthen the impact of contractual governance, while the adoption of physical–digital interface technologies, and their enhanced features of virtualisation and traceability, further enhance the impact of relational governance on the efficiency improvements of suppliers.

SC actors need to recognise the importance of long-term collaboration and superior coordination through investments in specific subsets of digital technologies, to ensure a higher product and production data codifiability, transparency and thus integration at both an intra- and an inter-firm level.

This study is one of the first to have considered Digital Transformation in SCs from the suppliers' perspective and its implications on the efficiency of relationship governance with buyers.

The purpose of this paper is threefold. It is aimed at identifying: a broad set of entrepreneurial activities; different university entrepreneurial models; and the entrepreneurial best practices of advanced European S&T universities.

The paper has adopted a mixed-method design. By mainly relying on primary data, collected through questionnaires and interviews with those in charge of the technology transfer offices of 20 universities belonging to the CESAER association, the empirical analysis has combined both quantitative and qualitative approaches.

The results of the empirical analysis have allowed five entrepreneurial activities to be identified. Three main entrepreneurial university models, based on different configurations of entrepreneurial activities, on different organisational and ecosystem characteristics and on a set of entrepreneurial best practices: an “engage” model, which focusses on local economic development; a “formal” model, which focusses on the financial advantage of universities and their faculties; and a “comprehensive” model, which focusses on the local economic development and the financial advantage of universities and their faculties.

The first limitation of the present paper concerns the limited number of sampled universities. Moreover, this paper is limited to the European area. Future research could enlarge this study by increasing the number of universities and by focusing on other geographical areas. Furthermore, the paper does not assess the effectiveness of the identified entrepreneurial models in supporting entrepreneurship and local economic development. Further research could extend the present analysis and fill these gaps.

The paper contributes to the extant literature under many respects. First, it relies on original primary data. Moreover, it extends previous literature by encompassing the conventional distinction between formal and informal entrepreneurial activities. It also contributes to the emerging literature on entrepreneurial university models and the strategic approaches by identifying the different models of entrepreneurial universities in the European setting of S&T universities focusing on the role played by organisational and regional factors in affecting the adoption of a specific model by universities.

This study aims to explore and describe the main enabling factors affecting the implementation of blockchain technology (BCT) in a strategic sector such as the wine industry, as well as the motivation behind this choice.

In light of the novelty of the phenomenon studied, a case study approach was adopted analyzing three Italian wineries. A conceptual framework, based on the dynamic capabilities, absorptive capacity and dominant logic theories, was developed. Primary and secondary data were collected.

Results show that wineries working in a highly dynamic and competitive market invest more in knowledge acquisition and internal assimilation and less in transformation and exploitation of acquired knowledge, in particular preferring to outsource the application phase of BCT. The particularity of the wine industry, indeed, demonstrates the existence of hybrid alternatives in which exploration and exploitation processes can be balanced. These findings confirm the value of the conceptual framework developed to explain how wineries implement BCT in their business.

The present work must be considered in light of the research scope and its qualitative nature.

Findings suggest that the adoption of BCT depends on the wineries’ ability to invest more in effective knowledge management systems to acquire and assimilate knowledge internally and in managerial skills and dominant logic that become strategic resources that can improve their innovation performance.

Compared to previous studies on BCT adoption in the wine industry, this work helps us to better understand how wineries implement BCT as it focuses on their ability to acquire, manage and capitalize on the flow of knowledge, as a strategic resource, which forms the basis for creating dynamic capabilities and value. Findings are of interest to develop strategies aimed to ensure the effectiveness of this innovation in a strategic sector.

Within the two-tier bargaining system, the role of complementary collective bargaining is somewhat controversial. In this paper, the authors analyse collective agreements from a triple perspective: scanning the contents of firm-level complementary collective agreements (CCAs); identifying the factors that determine the probability of signing a CCA and analysing the relationship between the latter and firm performance with a focus on the role of different negotiated topics.

The empirical procedure is based on 2 main linked sources: longitudinal balance sheet data and a cross-sectional dataset of a representative sample of Italian firms with at least 15 employees, including some retrospective information. The innovative dataset derives from integrating multiple sources. The main empirical approaches include Generalized Method of Moments (GMM) estimations, multivariate regressions, as well as instrumental variable (IV) estimations to overcome simultaneity issues.

With respect to the probability of signing a CCA, on the firms' side, the authors find a positive role of the degree of firm capitalisation and affiliation with an employers' association and a negative role of family firms compared to non-family firms; on the workers' side, a positive role of the workers' unionisation rate and a positive but differentiated weight of workers' union representations and industrial conflicts. With regard to firm performance, the authors' estimates suggest that signing a CCA is associated with an average increase of 3% in total factor productivity (TFP) and 7.8% in labour productivity. By investigating the contents of the complementarity agreements, the authors show that bargaining a wider range of topics implies advantages that are not homogenous, benefitting more efficient firms. Moreover, the authors find a specific positive and significant role for three main interacting issues: economic incentives, organisation and employment.

The cross-sectional structure of the data on bargaining practices prevents detecting causal relationships due to either potential common driver(s) of both the target variables (firm performance) and bargaining practices (simultaneity bias) and unobservable time-invariant firm-level characteristics (heterogeneity bias).

According to the authors' results, policymakers should operate along four fiscal channels to spur the efficiency of firms, via CCA. First, tax incentives stimulate higher firm capitalisation, as this seems to be a CCA-favouring factor. Second, deduction in taxable income for union members, which should led to higher membership rates, hence raising the likelihood of obtaining a CCA. Third, incentives aimed at directly promoting the greater diffusion of CCAs as a source of improved performance. Fourth, fiscal tools aimed at favouring the negotiation of either specific contents or “bundles” of contents, which the authors' estimates show as an additional performance-enhancing tool of CCA practices.

The conceptualisation of the contents of CCA as organisational investments and the whole probability function of signing a CCA are quite innovative. Moreover, the econometric strategy takes account of several potential sources of bias when estimating the relevant coefficients at each stage, which is currently not fully considered in the literature. Finally, this is the first study to shed light on both the diverse outcomes associated with different negotiated topics (in terms of quantity and quality) and the distinction between short and medium-long term effects.

Celebrity‐spotters actively pursue celebrities in order to take photographs of them. This often involves extensive travelling, sometimes to remote destinations. The purpose of this paper is to analyse this new type of tourism.

In order to understand this new type of tourism, the authors used a textual analysis of Italian celebrity‐spotting web sites and 31 in‐depth interviews with celebrity‐spotters.

The main characteristics of the celebrity‐spotters can be outlined: they practise a sort of “precision tourism”, characterised by close attention to the news in order to know where to go, flexibility for changing locations at the last moment, and a natural predisposition for new technologies. Celebrity‐spotting is not just an observational tourism, but rather a performing one; they must take photographs, gain access to the right places and ambush their targets.

Knowing the characteristics of celebrity‐spotters can help to better understand this new type of tourism, which has yet to be exploited by the tourism industry.

The paper presents an in‐depth analysis of a rather unknown and unexplored type of tourist.

Online reputation manager has become increasingly important in tourism industry. Managers, regardless of working for a hospitality structure or a tourism destination, are paying more and more attention in respect of the importance of reputational levels. Online reputation, in fact, originates in visitor's user-generated contents (UGCs) but reverberates on the whole web, on successive visitors' attitude and behavior, and on managed organization performances. How to manage online reputation in tourism and destination management anyway mostly stayed an anecdotal topic for many years. While best practices exist, indeed, literature has frequently neglected their systematization. Building on this need, this book will try to improve and organize the existing body of knowledge on this topic to help future hotel and destination managers to better deal with the mounting environmental complexity.

Because of the recent COVID-19 pandemic, online platforms where travelers' comments and reviews are published have grown considerably. More specifically, in the tourism sector, these social evaluations have been shown to have a strong influence as online platforms, such as online travel agencies (OTA), represent a main touchpoint for the formation process of the online corporate reputation. Hence, the purpose of this study is to investigate how the pandemic has influenced the online reputation formation of tourism companies and which are the new reputation pillars emerging from the COVID-19. To achieve this research aim, we analyzed the customers' reviews as reported publicly on TrustPilot.com, an online platform that allows customers to review businesses after a purchase or contact with their customer service, before and after COVID-19 so as to identify significant changes in the corporate reputational drivers of LastMinute.com. With this study we have identified the four topic clusters and their sentiment in the two periods of consideration, and we have found that the corporate reputation of tourism companies is formed today starting from different consumer needs. Finally, managerial implications for communication professionals operating in tourism firms are presented.

There is no doubt that social media have had a powerful impact on the way people experience the world around them. People love sharing new experiences and telling social networks about upcoming travel plans and reminiscing about them after they have returned. People prefer to buy products and services from brands they trust. Social media allow people to share written testaments to the brand's most amazing qualities, and share pictures and videos of their experiences. Social media make it easy to approach the enterprises and interact with them.

Connecting reputation management and social media is the process of monitoring and handling user-generated social media content such as reviews to impact the way a company is recognized. Tangible aspects of services and products are evaluated by customers of tourism and hospitality enterprises in an individual manner, and relevant opinions are shared on various social media platforms. The cost of a negative experience is rather high – the “eWOM” (electronic word-of-mouth) through social media essentially could destroy a business. For many businesses, a bad review or comment on one social networking site could spread to other social media tools.

The pattern of use of social media by customers of tourism and hospitality organizations can be divided into three stages: pretrip, during the trip, and posttrip use of social media. Customer experiences during each of these stages can be reflected on different social media networks. The manner of the use of social media by customers at all three stages could influence on performances of tourism and hospitality organizations as advantages and challenges. In this article authors are discussing both positive and negative impacts depending on consumer experiences and a range of other factors. Social media implementing blogs, social networking sites, photo and video stories, chats, forums, and other forms of communication need to be used by management of tourism and hospitality enterprises in an integrated manner. Great opportunities offered by viral marketing are fully appreciated and acted upon by managers of hospitality organizations.

It is important for the enterprise to develop an engaged audience by creating and sharing relevant content on social platforms. In addition to relevant content it is important to pay attention to interacting with the audience. Focus must be on products and services, but without interacting and engaging with the audience the enterprise might lose them. Social media are an option for tourism and hospitality to get the opportunity to control and present their contents including their products and services, and using it positively, solve their core values and draw and retain back their customers. Using social media channels can help enterprises to generate more profit. Setting special procedures or documents on how to respond to negative and positive comments guarantees correct and consistent execution. In this chapter the reader could find some real examples from tourism and hospitality enterprises.

Starting from Gino Arias’s dictum on the uselessness of international trade theory for fascism, this contribution aims to demonstrate two main points. First, the free trade attitude displayed by fascism immediately before and after the “March on Rome” clashed with its nationalist origins. The nationalist movement had supported a strong protectionist policy starting from a rejection of the main principles of marginalist theory. This explains why some issues raised by Pareto and Barone which could have been used as arguments in favor of protectionism were neglected. In turn, this impasse played a major role in the rejection of Mihail Manoilescu’s theory in the thirties. The second point concerns the possibility of some – at least relatively – free theoretical debate on international trade theory and policy. When the regime set itself a clear objective, like the reduction of trade to begin with, and then autarky, the scope for free discussion narrowed to the point of eventually closing. In this context, refusing to support the regime’s choices in economic policy meant resigning oneself to becoming an outcast. A situation offering one more tessera in the complex mosaic of relations between science and politics in authoritarian regimes.