Peter Baumgartner, Ralf Kalmbach, Matthias Mahnel and Hans‐Jörg Lütjens
Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.
Abstract
Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.
Details
Keywords
This paper aims to reviews the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.
Abstract
Purpose
This paper aims to reviews the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.
Design/methodology/approach
This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.
Findings
Much as we like the gadgets and gizmos they put on new cars to entice us to buy, it sometimes makes you wonder why they do not deprive us of some added extra and reduce the price of the car instead. While most of us do not want Ford, Toyota, Renault or Mercedes to make economies when it comes to airbags, crumple zones or the latest technology in braking, wouldn't many of us be happy to live without a plastic cup holder, mirrors which fold back when you stop, or even windshield wipers that turn themselves on when it is raining?
Practical implications
The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.
Originality/value
The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.