To read this content please select one of the options below:

(excl. tax) 30 days to view and download

Service as strategy at KHS Maschinen‐und Anlagenbau

Peter Baumgartner, Ralf Kalmbach, Matthias Mahnel, Hans‐Jörg Lütjens

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 June 1996

364

Abstract

Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.

Keywords

Citation

Baumgartner, P., Kalmbach, R., Mahnel, M. and Lütjens, H. (1996), "Service as strategy at KHS Maschinen‐und Anlagenbau", Managing Service Quality: An International Journal, Vol. 6 No. 3, pp. 27-30. https://doi.org/10.1108/09604529610115849

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

Related articles