Service as strategy at KHS Maschinen‐und Anlagenbau
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1996
Abstract
Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.
Keywords
Citation
Baumgartner, P., Kalmbach, R., Mahnel, M. and Lütjens, H. (1996), "Service as strategy at KHS Maschinen‐und Anlagenbau", Managing Service Quality: An International Journal, Vol. 6 No. 3, pp. 27-30. https://doi.org/10.1108/09604529610115849
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited