Qi Dai and Jingyi Zhang
The purpose of this paper is to investigate the interaction effect between customer satisfaction and monetary incentives on online reviews and test the moderating effect of…
Abstract
Purpose
The purpose of this paper is to investigate the interaction effect between customer satisfaction and monetary incentives on online reviews and test the moderating effect of personal characteristics, filling the research gap in online review behavior from the senders.
Design/methodology/approach
Using a project role-playing technique that is widely applied in the marketing field, the authors conducted two experimental studies in a laboratory setting with student subjects and collected 390 and 362 acceptable samples for analysis in Studies 1 and 2, respectively.
Findings
This research confirms the positive effects of satisfaction and incentives on review scores and tests the interaction effect between satisfaction and incentives on review scores with the moderating effects of moral judgment and sensitivity of promotion. Incentives could strengthen customers’ review scores except under small incentives situation where dissatisfied customers decrease scores instead. Additionally, the moderating effects of moral judgment and sensitivity of promotion are more significant in the case of dissatisfaction.
Research limitations/implications
As this study focuses exclusively on a single service context and uses student samples, limitations persist regarding the generalizability of the results.
Practical implications
The research provides new insights for marketers on designing effective incentive programs, as well as how to better balance costs and benefits in promotion strategies.
Originality/value
This is one of the first studies to explore the interaction effect between satisfaction and incentives on online reviews considering the moderating effects of moral judgment and sensitivity of promotion. As a result, a new model is forwarded.
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Robert W. Gray, Donald G. Baird and Jan Helge Bøhn
Focusses on preliminary studies on developing thermoplastic composite materials suitable for use in fused deposition modeling (FDM). Looks at thermotropic liquid crystalline…
Abstract
Focusses on preliminary studies on developing thermoplastic composite materials suitable for use in fused deposition modeling (FDM). Looks at thermotropic liquid crystalline polymers (TLCPs). Specifically aims to determine the feasibility of post‐processing TLCP composite strands generated by means of the dual extrusion process using FDM to enhance the tensile properties and functionality of prototypes. Describes the experiments and gives in‐depth results which include the finding that final mechanical properties of a composite prototype can be tailored to a specific application by adjusting the laydown pattern to increase the functionality of the prototype, and that these properties can be predicted by composite theory.
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Yayun Qi, Huanyun Dai, Peng Ao, Xiaolu Cui and Wenhui Mao
Axleboxes are an important structure that connects the wheelset with the bogie frame. Inside axlebox bogies have lower wheelset yaw angle stiffness and better curve-passing…
Abstract
Purpose
Axleboxes are an important structure that connects the wheelset with the bogie frame. Inside axlebox bogies have lower wheelset yaw angle stiffness and better curve-passing performance. The purpose of this paper to study the differences in the wear evolution law and the influencing factors of the two types of metro vehicles.
Design/methodology/approach
This paper established the dynamic model and wear model of both outside axlebox and inside axlebox metro vehicles to research the wheel wear evolution law of the two types of vehicles. The curve passing performance of two vehicles is analyzed. The effect of key parameters on wheel wear is studied, including the lateral distance of the axlebox, the longitudinal stiffness of the rotary arm node, the lateral stiffness of the rotary arm node and the wheel profiles.
Findings
The results showed that the model of inside axlebox metro vehicles improved vehicle safety and curve-passing performance. At the same time, inside axlebox metro vehicles reduce wheel wear of the wheel tread area and wheel flange area. When the S1002 wheel tread profile matched with the vehicle parameters, the wheel wear is minimized.
Originality/value
This paper established a dynamic model for inside axleboxes metro vehicles, then used a wheel wear model to analyze the evolution of wheel wear and the key influencing factors of the inside axleboxes metro vehicles.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-07-2024-0256/
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You-De Dai, Giun-Ting Yeh, Tsungpo Tsai, Yi-Chun Chen and Yuan-Chiu Chen
This study develops a structural model to examine the relationships among subjective perception of health, subjective perception of economic and social support, the perceived…
Abstract
This study develops a structural model to examine the relationships among subjective perception of health, subjective perception of economic and social support, the perceived freedom in leisure, leisure satisfaction, and the well-being of elders. The subject of this study is the elderly who participated in leisure activities at Evergreen Academy in Kaohsiung City. Convenience sampling and quota sampling are adopted. 1,200 self-administered questionnaires are distributed, and 535 are valid, with a response rate of 45%. The results of this study show that subjective perception of health will positively affect perceived freedom in leisure; subjective perception of economics will positively affect perceived freedom in leisure and well-being; social support will positively affect perceived freedom in leisure, leisure satisfaction, and well-being; perceived freedom in leisure will positively affect leisure satisfaction and well-being; leisure satisfaction will positively affect well-being. There are significant differences in the subjective perception of economic and social support between male and female elders. There are significant differences in the subjective perception of economic, leisure satisfaction, and well-being among those with different education levels.
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Yayun Qi, Peng Ao, Maorui Hou and Ailong Zhang
Mountain metro vehicles have unique wheel wear characteristics due to the complex flat and longitudinal lines. With a combination of flat and longitudinal curved tracks, the…
Abstract
Purpose
Mountain metro vehicles have unique wheel wear characteristics due to the complex flat and longitudinal lines. With a combination of flat and longitudinal curved tracks, the traction and braking conditions are more frequent in mountain metro vehicles. This paper aims to analyze the wheel wear characteristics of mountain metro vehicles in complex flat and longitudinal lines.
Design/methodology/approach
A dynamic model of the mountain metro vehicle and a wear model are established to analyze the dynamic and wheel wear characteristics of mountain metro vehicles. The wheel wear law of mountain metro vehicles under complex track conditions is analyzed, and the suppression measure based on variable stiffness rotary arm nodes of mountain metro vehicles is proposed.
Findings
The results showed that the maximum wheel wear depth without considering the ramp track and considering the ramp track are 3.283 mm and 3.717 mm, respectively; the maximum wheel wear depth increases by 13.2%. Wheel wear can be effectively suppressed by the variable stiffness rotary arm model, and the maximum wear depth of the wheel profile is 3.316 mm, which is reduced by 10.79% compared with the constant stiffness model.
Originality/value
A dynamic model of a mountain metro vehicle is established, and the metro vehicle wheel wear under the large ramps under the traction and braking conditions is analyzed, and the metro vehicle wheel wear suppression measure based on variable stiffness rotary arm nodes is proposed.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-07-2024-0247
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David N. Nguyen and Fumihiko Imamura
The Tohoku Region in northern Japan was devastated by the 2011 Great East Japan Earthquake and Tsunami. Although much of the physical infrastructure has since been restored…
Abstract
The Tohoku Region in northern Japan was devastated by the 2011 Great East Japan Earthquake and Tsunami. Although much of the physical infrastructure has since been restored, annual tourism numbers have yet to restore to pre-disaster levels. In some areas, tourism recovery remains stagnant. The objective of this research is to examine how local decision-makers utilize media strategies to deal with image-related crises and reverse negative images to combat stereotypes and deliver successful campaign messages. The study has found that each of the prefectures affected by the disasters has since utilized different campaign strategies with some, such as Fukushima, focusing on the future, while others, such as Aomori, utilized a mixture disassociating itself from the troubled area and associating itself with its more prestigious neighbor. Much of these negative images stem from persisting images of region-wide safety fears over natural hazards and radiation concerns. This study suggests that further research needs to be done to identify the different risk perceptions of foreign tourists by country, as some groups such as Koreans are more risk averse leading to a sharp decline in visits, while others such as Taiwanese who are accustomed to natural hazards are leading in visitor numbers and tourism recovery.