Phyllisis M. Ngin and Chee Leong Chong
Examines TQM implementation in Star Union, a small manufacturing firm, and offers insights into how its “dynamic equilibrium” system drives the development of its employees and…
Abstract
Examines TQM implementation in Star Union, a small manufacturing firm, and offers insights into how its “dynamic equilibrium” system drives the development of its employees and provides the link between corporate quality culture and performance. TQM ideology is diffused through a unique management and employee relations philosophy as well as the adoption of innovative mechanisms. Provides a useful reference for managers attempting to improve organizational effectiveness.
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Lawrence Loh, Wee Yong Yeong, Chow Hou Wee, Chee Leong Chong and Phyllisis Ngin
States that quality assurance has, of late, been positioned as a cornerstone for continued viability and success in universities ‐ and with increasing pressure from funding…
Abstract
States that quality assurance has, of late, been positioned as a cornerstone for continued viability and success in universities ‐ and with increasing pressure from funding agencies, employers and students it is even more crucial to have visible quality systems in place. Provides insights on the overall TQM strategy at the Graduate School of Business and the Faculty of Business Administration, National University of Singapore. Presents an overview of thinking and efforts currently initiated in the quest of quality, especially regarding assessment. Particularly addresses institutional quality and performance in key assessment areas. Also highlights learning implications in relation to the assessment initiative.