Achieving zero defects: The case of Star Union Engineering, Singapore

Abstract

Examines TQM implementation in Star Union, a small manufacturing firm, and offers insights into how its “dynamic equilibrium” system drives the development of its employees and provides the link between corporate quality culture and performance. TQM ideology is diffused through a unique management and employee relations philosophy as well as the adoption of innovative mechanisms. Provides a useful reference for managers attempting to improve organizational effectiveness.

Citation

Ngin, P.M. and Leong Chong, C. (1997), "Achieving zero defects: The case of Star Union Engineering, Singapore", Employee Relations, Vol. 19 No. 4, pp. 374-387. https://doi.org/10.1108/01425459710170103