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With strategy, as with everything else, companies must refocus to compete in the Internet Age.

Homelessness has many causes and also is stigmatized in the United States, leading to much misunderstanding of its causes and what policy solutions may ameliorate the problem. The problem is of course getting worse and impacting many communities far removed from the West Coast cities the authors examine in this study. This analysis examines the socioeconomic variables influencing homelessness on the West Coast in recent years. The authors utilize a panel fixed effects model that explicitly includes measures of healthcare access and availability to account for the additional health risks faced by individuals who lack shelter. The authors estimate a spatial error model (SEM) in order to better understand the impacts that systemic shocks, such as the COVID-19 pandemic, have on a variety of factors that directly influence productivity and other measures of welfare such as income inequality, housing supply, healthcare investment, and homelessness.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

The following classified, annotated list of titles is intended to provide reference librarians with a current checklist of new reference books, and is designed to supplement the RSR review column, “Recent Reference Books,” by Frances Neel Cheney. “Reference Books in Print” includes all additional books received prior to the inclusion deadline established for this issue. Appearance in this column does not preclude a later review in RSR. Publishers are urged to send a copy of all new reference books directly to RSR as soon as published, for immediate listing in “Reference Books in Print.” Reference books with imprints older than two years will not be included (with the exception of current reprints or older books newly acquired for distribution by another publisher). The column shall also occasionally include library science or other library related publications of other than a reference character.

The purpose of this paper is to examine the various contributions made by Gurus who have impacted significantly on the theory and practice of total quality management (TQM) over the past 100 years.

The paper uses the solid foundation created by the various thoughts, concepts, principles and methods contributed by specifically considered individuals.

The methodology makes the case for the legacy that TQM has created and in particular, its unique additions to theory building.

A unique examination of a century of TQM Gurus.

Sports metaphors abound in business. You develop a game plan, kick off the new program, and hope for a home run or touchdown. If the plan is not universally hailed, you might denigrate critics as Monday morning quarterbacks, or, if they're especially powerful, you could either do an end run around them or touch base with some of the more influential pacesetters to persuade them to join your team. If no one sidelines you, you have to implement the game plan, which is likely to require quite a bit of teambuilding and coaching. However, if you don't have deep bench strength and you're in danger of striking out or fumbling, you might need to call in a pinch hitter or someone who can take the ball and run with it. The very last thing you want is for some competitor to come out of left field and go toe to toe with you before you can field your best players. But if it happens, you have to be ready to play hardball.

Presents a personal view from a business school perspective on some of the issues in an era of rapid change and internationalization of business, facing management development – defined here as programmes and activities specifically provided to enhance the knowledge, abilities and achievements of managers.