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Article
Publication date: 1 June 1990

Peter Haapaniemi

Imaging is rapidly gaining usage across businesses and institutions because of its special technology which allows huge numbers of words, pictures and other illustrations to be…

202

Abstract

Imaging is rapidly gaining usage across businesses and institutions because of its special technology which allows huge numbers of words, pictures and other illustrations to be reduced to a tiny fraction of the space needed to store originals. The emergence of imaging is being seen in numerous and varied applications around the world. Some of them chronicled in the article are: — Images on billions of pieces of paper are being transformed to image systems at the US National Archives. There, documents are stored in less than 0.5% of the space required on paper. — Businesses in the United States have an estimated 324 billion paper documents stored — 95% of business information is stored on paper. Corporations are seeking ways to apply imaging systems to this problem. The Association for Information and Image Management (AIIM) estimates that the market for imaging systems will be $6.8 billion by 1993. — Imaging technology is established to enable users to use a kind of electronic shorthand to reduce such illustrations as engineering drawings from 8 Mb to 300 kb — thus enhancing ability to transmit and share such drawings at remote sites. — Banks have a massive need to use imaging systems to process checks, now a time‐consuming and expensive task. Since all of this work is now done by humans, use of imaging eliminates the repetitive and boring aspect of the work. — Electronic filing systems can retrieve file folders in a matter of seconds. Ordinary file folders require manual handling and misfiling is a problem. Insurance claims processing requires massive amounts of paperwork and storage. With imaging systems, these claims can be electronically processed and available to remote users. — Companies such as American Express, American Airlines and American Hospital Corporation all are using imaging systems to gain competitive advantage in dealing with their enormous loads of paperwork.

Details

The Electronic Library, vol. 8 no. 6
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 January 1996

Peter Haapaniemi

For strategists, information technology is about building bridges: between business sectors, across continents.

102

Abstract

For strategists, information technology is about building bridges: between business sectors, across continents.

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Journal of Business Strategy, vol. 17 no. 1
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 June 1999

Jeremy Galbreath and Tom Rogers

Customer relationship management, or CRM, is a new management concept ‐ a new approach ‐ to managing customers. CRM is about the management of technology, processes, information…

13364

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Customer relationship management, or CRM, is a new management concept ‐ a new approach ‐ to managing customers. CRM is about the management of technology, processes, information resources, and people needed to create an environment that allows a business to take a 360‐degree view of its customers. CRM environments, by nature, are complex and require organizational change and a new way of thinking about customers ‐ and about a business in general. Creating such an environment requires more than adequate management of the customer relationship or new technologies, it requires new forms of leadership as well. Customer relationship leadership, or CRL, is a new model that leaders can embrace to recreate or readjust their leadership styles in order to foster an atmosphere in their businesses to adopt and practice the principles of CRM. While CRM environments improve business performance, initiatives undertaken in this new management field require sound leadership as well. CRL is a recommended approach to bridge the gap between a CRM vision and its reality.

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The TQM Magazine, vol. 11 no. 3
Type: Research Article
ISSN: 0954-478X

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Book part
Publication date: 14 August 2020

Anthony Abiodun Eniola

The examination researches the impacts of cultural identity on entrepreneurial performance in the southern Nigeria. The examination connected a cross-sectional overview approach…

Abstract

The examination researches the impacts of cultural identity on entrepreneurial performance in the southern Nigeria. The examination connected a cross-sectional overview approach in choosing the small- and medium-scale enterprises (SMEs) in south-south district who reacted to an organized poll. The Spearman’s rank correlation coefficient and structural equation modeling (PLS-SEM 3.2) were utilized in analyzing. The examinations show that there is an association between family structure, communal spirit and entrepreneurial performance. Nevertheless, there is a weak connection among individualism orientation, profitability and survival. The examination reasoned that SMEs could raise performance by embracing significant antecedents of cultural identity from successful cultural groups.

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Entrepreneurship as Empowerment: Knowledge Spillovers and Entrepreneurial Ecosystems
Type: Book
ISBN: 978-1-83982-551-4

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Book part
Publication date: 4 December 2012

Amanda Spink and Jannica Heinström

Library and information science (LIS) is an academic, intellectual and industrial field with a large international reach. LIS educates library and information professionals, and…

Abstract

Library and information science (LIS) is an academic, intellectual and industrial field with a large international reach. LIS educates library and information professionals, and is an active field in research and practice with a tradition of research development, standards, networks and distribution worldwide. The field has in recent years experienced a significant growth and development in all parts of the world, however, the field's long-term future is at the same time being challenged by new technologies, education changes and the development of new industries. A refocusing from a library to an information focus is in development within the LIS field. However, the field of information is also being grasped by the technology fields on the one hand and the psychological/behavioural fields on the other. Unfortunately for the field of LIS, information is now everyone's problem and of greater interest to more scientific fields and in addition, industry and government are looking for information management solutions that require technological development based on the psychological quality research. How the LIS field survives over the next 20 years will be played out in educational and industry environments globally.

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Library and Information Science Trends and Research: Europe
Type: Book
ISBN: 978-1-78052-714-7

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Book part
Publication date: 4 December 2012

David Ellis is Professor in the Department of Information Studies at Aberystwyth University. He was previously lecturer and senior lecturer in the Department of Information…

Abstract

David Ellis is Professor in the Department of Information Studies at Aberystwyth University. He was previously lecturer and senior lecturer in the Department of Information Studies, University of Sheffield. He has a PhD and an MA in Information Studies from the University of Sheffield, and a BA in Philosophy and Politics from the University of Durham. His PhD study of the information behaviour of academic social scientists represented one of the first attempts to apply a rigorous qualitative methodology to modelling the information seeking patterns of social science researchers and was subsequently extended to studies of scientists in both academic and industrial research environments. These interests were further developed in the course of the uncertainty in information seeking project carried out in collaboration with researchers at the University of Sheffield and the University of North Texas. Professor Ellis has published extensively in the information studies field, his work has been recognised as representing a distinct, substantive and methodological contribution to the fields of information behaviour and information retrieval research, and is widely cited in both. His current research interests are in the areas of information behaviour, information and knowledge management and information systems. Professor Ellis's professional activities have included service on the UK Research Assessment Exercise, Peer Review Panel for Library and Information Management, and Research Convenor of the Arts and Humanities Research Council (AHRC) Peer Review Panel for Librarianship, Information and Museum Studies. He is a member of the AHRC and the Economics and Social Sciences Research Council (ESRC) Peer Review Colleges and Research Notes Editor of the International Journal of Information Management.

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Library and Information Science Trends and Research: Europe
Type: Book
ISBN: 978-1-78052-714-7

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Article
Publication date: 1 April 1999

William Wrennall

Work study officers have been the accepted practitioners of productivity improvement. Their efforts have been directed at labor cost reduction and methods improvement. With labor…

781

Abstract

Work study officers have been the accepted practitioners of productivity improvement. Their efforts have been directed at labor cost reduction and methods improvement. With labor costs about 6 percent of product cost, there are more fruitful areas for productivity improvement. This paper, noting the criticisms directed at industrial engineering specialists, draws attention to a range of opportunities suggested by other authorities for us to renew our scope of work. We require to have and develop the knowledge to determine what to do and how to do it.

Details

Work Study, vol. 48 no. 2
Type: Research Article
ISSN: 0043-8022

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Article
Publication date: 16 May 2016

Stephen Fox

For several decades, national culture has been described as having major influence over international business outcomes. Yet national culture has been framed often by vague terms…

936

Abstract

Purpose

For several decades, national culture has been described as having major influence over international business outcomes. Yet national culture has been framed often by vague terms and simplistic scales. The purpose of this paper is to explain why and how the influence of national culture should be reframed.

Design/methodology/approach

Review of literature concerned with causation in the behaviour of individuals and groups: anthropology, cognition, psychology, cross-cultural psychology, cultural psychology and cultural geography.

Findings

Within every nationality, and across international business, there is dynamic complexity of thought and action among individuals and groups. This derives from differences of genders, age, cultures, personality types and past experiences; the highly complex interactions between them; their commingling with common traits; and the varying influence of contextual factors. This dynamic complexity cannot be addressed by managers through use of vague simplistic conceptualizations of national culture.

Practical implications

As an alternative to vague simplistic conceptualizations, scientific theories, such as resource-based theory, knowledge-based view, contagion theories and social cognition theory, can be referred to in the formulation of multi-resolution simulation models. These models can enable managers to analyze dynamic complex international business scenarios, in terms of situation-specific variables.

Originality/value

The originality of this paper is that it provides a detailed explanation of why vague simplistic conceptualizations of national culture are of limited usefulness to managers of international business. The value of this paper is that it describes a practical alternative: theory-based multi-resolution simulation models.

Details

Management Research Review, vol. 39 no. 5
Type: Research Article
ISSN: 2040-8269

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