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Article
Publication date: 10 July 2018

Simon Kratzer, Patrick Lohmann, Maximilian Roeglinger, Lea Rupprecht and Michael zur Muehlen

The design and execution of business processes are important drivers of organizational performance. Organizations design their operations around cross-functional processes…

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Abstract

Purpose

The design and execution of business processes are important drivers of organizational performance. Organizations design their operations around cross-functional processes adopting business process management (BPM) methods, tools and systems. This often involves assigning BPM accountability to senior executives such as the chief operating officer (COO), chief information officer (CIO), or chief technology officer (CTO). Some organizations appoint a chief process officer (CPO), a phenomenon raising important questions about the skills and responsibilities of this position within the top management team. The purpose of this paper is to conduct an empirical study to explore the skills and responsibilities of CPOs and differences to other executives.

Design/methodology/approach

The authors conducted an exploratory content analysis of job resumes from LinkedIn.com to investigate the skills and careers of individuals appointed as COO, CIO, CTO and CPO in organizations from different industries and sizes. The content analysis was complemented with expert interviews of CPOs to obtain rich insights into their perception of the responsibilities of this position.

Findings

CPOs possess a unique skill set to serve as change agents. Their skills enable them to serve as integrators and influencers across managerial ranks and corporate functions. COOs, CIOs and CTOs possess more specialized skills related to their corporate function, whereas CPOs are more generalists who facilitate process-oriented strategy and execution, driving cultural change throughout the organization. These findings are consistent across industry and size.

Originality/value

This is the first paper to examine the CPO position in relation to other senior executive positions. Hence, it addresses an important gap in the BPM literature which can help organizations to make informed decisions whether they need a CPO position or have it become a part-time role of one of their existing C-level positions.

Details

Business Process Management Journal, vol. 25 no. 4
Type: Research Article
ISSN: 1463-7154

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Publication date: 12 September 2017

Xiaowen Fu and Hangjun Yang

With significant changes in the aviation industry, various airport–airline arrangements have been formed to achieve alternative objectives. However, no consensus has been reached…

Abstract

With significant changes in the aviation industry, various airport–airline arrangements have been formed to achieve alternative objectives. However, no consensus has been reached on such arrangements’ economic effects and the associated optimal public policy. This chapter aims to provide an interpretive review of the common types of airport–airline arrangements, the different modeling approaches used and key conclusions reached by recent studies. Our review suggests that airport–airline arrangements can take diverse forms and have been widely used in the industry. They may allow the airport and its airlines to internalize demand externality, increase traffic volume, reduce airport investment risks and costs, promote capacity investment, enhance service quality, or simply are a response to the competition from other airport–airline chains. On the other hand, such vertical arrangements, especially for those exclusively between airports and selected airlines, could lead to collusive outcomes at the expenses of non-participating organizations. The effects of such arrangements are also significantly influenced by the contract type, market structure and bargaining power between the airport and airline sectors. While case by case investigations are often needed for important economic decisions, we recommend policy-makers to promote competition in the airline and airport segments whenever possible, and demand more transparency or regulatory reporting of such arrangements. Policy debates and economic studies should be carried out first, before intrusive regulations are introduced.

Details

The Economics of Airport Operations
Type: Book
ISBN: 978-1-78714-497-2

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Publication date: 4 November 2024

Joseph B. Sobieralski

This chapter explores the global impact of the COVID-19 pandemic on airline employment from the onset of the pandemic until 2023. Using data from the International Civil Aviation…

Abstract

This chapter explores the global impact of the COVID-19 pandemic on airline employment from the onset of the pandemic until 2023. Using data from the International Civil Aviation Organization, this chapter evaluates the employment effects of the pandemic across hundreds of airlines around the globe and provides an examination of the job loss and rebound following the onset of the pandemic. A comparative analysis of the global employment changes in varying job types – including flight operations, maintenance, and ticketing – is presented. From the sample of global airlines, results indicate that airline employment was reduced by over 180,000 employees in 2020 with maintenance personnel experiencing the greatest reduction in employment. These results are discussed in the context of government intervention and industry-targeted stimulus programs. A case study of the US airline labor market provides a more detailed examination of the employment changes across various airlines and employees. These results suggest that employees at low-cost carriers have fared better than full-service national carriers; however, airline employees were not equally affected with women’s employment more greatly impacted, and slower to recover, than men’s employment. The transformations in labor relations and industrial action are also explored as air travel demand has rebounded and an anticipated shortage of skilled airline workers threatens the industry. Finally, these changes in employment and labor actions are compared with the effects from the Great Recession and September 11, 2001, and the implications for the future of the industry are discussed.

Details

Airlines and the COVID-19 Pandemic
Type: Book
ISBN: 978-1-80455-505-7

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Book part
Publication date: 4 November 2024

Pol Fontanet-Pérez, Pere Suau-Sanchez and Xosé H. Vázquez

After the standstill generated by the COVID-19 outbreak, airlines were forced to adapt their operations and strategies to the new market requirements and constraints both in terms…

Abstract

After the standstill generated by the COVID-19 outbreak, airlines were forced to adapt their operations and strategies to the new market requirements and constraints both in terms of supply and demand. The initial recovery included many short-term decisions for survival. Yet, as the market recovered, sometimes in new forms, airlines rebuilt their networks for a new long-term future. In this chapter, we compare the pre- and postpandemic network configurations of a selection of European airlines using a combination of network structure, topology, and connectivity indicators, which help understand airlines' network economics. As a general trend, low-cost carriers recovered faster than full-service ones, in many cases already exceeding prepandemic supply volumes. However, our study shows the high heterogeneity of responses and postpandemic network structures across business models. While some airlines kept very similar structures, adapting to the demand change, some opted for a bolder strategy, growing their networks compared to prepandemic levels. Also, in some cases, new regulations or other external events forced the changes in networks. Finally, although in 2022 data still showed long-haul markets a little behind compared to prepandemic figures, signs such as the continued passenger increase and the ramp up of aircraft orders by airlines point toward a full recovery leading back to a sector based on continued traffic growth.

Details

Airlines and the COVID-19 Pandemic
Type: Book
ISBN: 978-1-80455-505-7

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Publication date: 4 November 2024

Xiangru Wu, Kun Wang and Xiaowen Fu

This chapter reviews the competition between full-service carrier (FSC) and low-cost carrier (LCC) in China. More importantly, we discuss the impacts of the COVID-19 pandemic on…

Abstract

This chapter reviews the competition between full-service carrier (FSC) and low-cost carrier (LCC) in China. More importantly, we discuss the impacts of the COVID-19 pandemic on FSC–LCC competition. Specifically, the airlines' route choices and also the market contact between FSCs and LCCs in China are examined and discussed. Our review results suggest that, despite the rapid growth of the independent LCC Spring Airlines and the establishment of new subsidiary LCCs by FSCs, China's LCC sector still plays relatively minor roles compared with many fully deregulated markets. Subsidiary LCCs serve more as competitive tools for their parent FSCs, primarily deployed on their parent FSCs' routes to jointly compete against rival FSCs. This competition is primarily focused on niche regional markets rather than engaging in full-scale competition. Spring Airlines also strategically avoided direct head-to-head competition with FSCs before the pandemic by mainly connecting with the secondary cities. However, the pandemic has introduced significant changes, notably the network differentiation between FSCs and LCCs in mainland China. With the relaxation of government's regulations on airline route entries into hub airports during pandemic, Chinese LCCs have shifted their focus toward serving more dense routes, especially those connected to the top five cities. This shift has led to an intensified head-to-head competition between LCCs and FSCs following the outbreak of the pandemic. Such a process is likely to continue in the years to come. This chapter's discussions could also provide new insights into LCC development and the impact of the pandemic on FSC–LCC competition interactions to supplement existing literature studying other major airline markets.

Details

Airlines and the COVID-19 Pandemic
Type: Book
ISBN: 978-1-80455-505-7

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Article
Publication date: 1 April 1990

Patrick De Groote

Tourism is one of the fastest growing, dynamic service activities. As a result there is a growing demand for able tourism managers with a specialist training that until now was…

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Abstract

Tourism is one of the fastest growing, dynamic service activities. As a result there is a growing demand for able tourism managers with a specialist training that until now was almost non‐existent in Belgium. Moreover when appointing someone on a managerial or board level in tourism in its widest sense an economic background is normally preferred. This led to the setting up of the specialization course Tourism (a full time 1 year programme in Dutch) with the following aims:

Details

The Tourist Review, vol. 45 no. 4
Type: Research Article
ISSN: 0251-3102

Available. Content available
Book part
Publication date: 25 July 2017

Abstract

Details

Consumer Behavior in Tourism and Hospitality Research
Type: Book
ISBN: 978-1-78714-690-7

Available. Content available
Book part
Publication date: 4 August 2014

Abstract

Details

Tourists’ Perceptions and Assessments
Type: Book
ISBN: 978-1-78350-618-7

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Book part
Publication date: 14 August 2014

Abstract

Details

Tourists’ Behaviors and Evaluations
Type: Book
ISBN: 978-1-78441-172-5

Available. Content available
Book part
Publication date: 5 January 2016

Abstract

Details

Storytelling-Case Archetype Decoding and Assignment Manual (SCADAM)
Type: Book
ISBN: 978-1-78560-216-0

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