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This paper aims to demonstrate the value of physical experimentation in coaching to raise client awareness and enhance transformational potential.

This action research case study involved working with an individual coaching client using an experimental Gestalt‐oriented approach.

This study finds that physical experimentation during coaching can raise awareness for both client and coach and create powerful dynamics in and between them to catalyse change.

This case study will help other coaching professionals to understand and apply a Gestalt‐oriented approach to their own thinking and practice.

This article aims to introduce organization development (OD) and its potential application in organizational environments by discussing core concepts, practice models and providing guidance on evaluation and development.

The methodology includes reflections on OD models and practice based on experience as an OD practitioner in the international non‐governmental organization (INGO) sector.

It is difficult to describe a definitive view of OD because OD practitioners do different things in different contexts. Nevertheless, there are evolving models of OD derived from practice that can guide future thinking, practice, evaluation and development in this field.

The paper provides a range of models, perspectives and approaches derived from OD practice in international non‐governmental organizations (INGOs).

The aim of the chapter is to examine whether the challenges to administering the EU outlined by Les Metcalfe in his famous article, ‘After 1992, can the Commission manage Europe?’ have now been met. Metcalfe not only identified a ‘management deficit’ in the implementation of the single market programme arising from an oversight among policy makers, but highlighted a neglect of the administrative dimension of European integration among scholars.

The chapter draws on primary and secondary literature to track developments in respect of the three elements identified by Metcalfe: the small size of the European Commission, its poor internal coordination and weak leadership; the responsiveness of administrative bodies in the member states to the need for inter-organizational coordination; and the network-building and management capacity of the Commission.

Despite changes, such as further enlargement, agencification at national and EU levels, and the expansion of EU competencies that have exacerbated the management challenge confronting the EU, there have been significant developments that have closed the deficit. First, the Commission has become far better integrated, coordination upgraded, and leadership strengthened. Second, through networking, cooptation and other strategies the Commission has sought to assure the effective implementation and enforcement of the single market rules. Third, member state governments, ministries and agencies have sought to cultivate networked relations that have increased the manageability of EU administration.

To the knowledge of this author, this is the first attempt to revisit Metcalfe’s diagnosis and to review the extent to which the management deficit he identified has been addressed subsequently.

The chapter has implications for how inter-organizational coordination within the EU administrative system could be improved.

The chapter bears on the administrative capacity of the EU to deliver the policies decided by EU policy makers.

As well as offering an assessment of the extent to which progress has been made in addressing the management deficit identified by Les Metcalfe in his classic article, this chapter conceptualizes the EU administration as an entity that encompasses both EU institutions and administrative bodies in the member states. It advances the concept of the EU as a multi-level administration.

The initial purpose of this study was to examine the educational needs and perceptions of students and clinicians in Canadian legal clinics.

The author conducted a literature review of leading educational materials in Canada and the United States focusing on required or preferred competencies for law students. The author then interviewed law students, clinicians, social workers, and community legal workers from across Ontario, Canada, all of whom were working or studying at law school-affiliated legal clinics. Interview subjects were asked a series of questions about their learning experiences in hopes of informing the creation of clinical teaching and learning materials.

The data revealed an under-reliance of the affective elements of teaching, learning, and practice in both existing literature and current teaching practices. The data also revealed deep structural divides between doctrinal and clinical teaching and learning approaches.

Without further integration between these two approaches, students and, ultimately, communities and clients will not reap the benefits possible from an integrated curriculum.

The purpose of this paper is to present a case study of a novel service for the non-offending partners (NOPs) of men who have sexually offended against children.

The paper examines the rationale for the current service and the preliminary qualitative data that reflect how NOPs experience the group innovations.

Interviews and previous qualitative analyses demonstrate both the positive changes that the NOP programme supports regarding child protections skills and the value that NOPs perceive in incorporating male therapists and male offenders into the process.

Given these recent changes to the NOP group, and the small group sizes, the ability to examine how the NOPs perceive these innovations, the personal impact they have on change in NOPs, and more importantly, the impact on recidivism and reduction of further harm to children are yet to be fully investigated and these are central questions for the service to ensure that it offers a valid and reliable intervention programme and limits the extent to which the programme can be generalised. Further research will plug this gap.

The service offers new challenges for NOPs with the aim of making them better understand offending against children, their role in protecting children, and ultimately the protection of children in general. This may act as a model for the development of future services for these individuals.

There are few programmes aimed at providing support and intervention for an often marginalised group of individuals, the female NOPs of men who have sexually offended against children. This programme includes new approaches to working with the women providing them with new sources of support and insight.

There is an extensive research literature on servitisation and the related field of product-service systems that has emerged independently from different fields including engineering, management, design and environmental studies. The purpose of this paper is to conduct a structured literature review to explore, identify and synthesise the multi-disciplinary research challenges in the journey towards servitisation.

The research approach is a systematic literature review using key word searches and citation tracking for research reported between 1990 and 2013 in research databases that cover the fields which have generated the body of knowledge.

One of the key findings from the extant literature on servitisation is that it suffers from three fundamental weaknesses. First, numerous studies are conceptual in nature with limited practicality. Second, there are relatively few empirical studies, and often the findings relate to a single case study based on the insights of a limited number of senior managers. Third, often the dynamics are insufficiently studied in these organisations because data for most cases are collected post-event.

Based on the literature review and its shortfalls, this paper proposes a holistic framework of eight themes that require further attention from academic researchers in order that a more complete conceptual understanding of servitisation is developed to support practice.

Each theme in the framework has an associated list of questions that can be addressed through research and presented to managers as a challenge agenda to improve their servitisation efforts. That servitisation is associated with differentiation and competitive advantage makes this a valuable approach for managing corporate performance.

Research from multi-disciplinary sources is synergised in order to develop an overarching servitisation agenda that transcends domain-based boundaries. This paves the way for an approach to servitisation that is coherent and harmonious.

The purpose of this study is to describe the development of the 14-item reflective fostering fidelity rating (RFFR), an observational rating system to evaluate model fidelity of group facilitators in the Reflective Fostering Programme (RFP), a mentalisation-based psychoeducation programme to support foster carers. The authors assess usability, dimensionality, inter-rater reliability and discriminative ability of the RFFR.

Eighty video clip extracts documenting 20 RFP sessions were independently rated by four raters using the RFFR. The dimensionality of the RFFR was assessed using principal components analysis. Inter-rater agreement was assessed using the intra-class correlation coefficient.

The proportion of missing ratings was low at 2.8%. A single principal component summarised over 90% of the variation in ratings for each rater. The inter-rater reliability of individual item ratings was poor-to-moderate, but a summary score had acceptable inter-rater reliability. The authors present evidence that the RFFR can distinguish RFP sessions that differ in treatment fidelity.

To the best of the authors’ knowledge, this is the first investigation and report of the RFFR’s validity in assessing the programme fidelity of the RFP. The paper concludes that the RFFR is an appropriate rating measure for treatment fidelity of the RFP and useful for the purposes of both quality control and supervision.

Purpose — The purpose of this chapter is to study the pattern of rogue trading, paying special attention to the aspects of the dishonest behavior of perpetrators.Design/methodology/approach — The chapter discusses selected cases of rogue trading that received the largest coverage by the mass media.Findings — No unique pattern of rogue trading schemes can be identified; however, certain similarities can be brought up based on the discussed cases. There are many aspects of dishonesty involved in fraudulent trading besides illicitness of unauthorized trading as such.Research limitations/implications — The chapter is based largely on a literature review and available data on the instances of rogue trading; probably, there is a vast amount of rogue trading cases undisclosed in order to draw a bigger picture.Originality/value — We apply the framework of white-collar crime process by McKay, Stevens, and Fratzl (2010) in order to clarify whether rogue trading schemes match the development of a typical white-collar crime. Conclusions are built on the analysis of several cases.

The purpose of this study is to explore the review mechanisms’ efficacy from the perspective of cold case reviewers. Live homicide review mechanisms at the 7- and 28-day stage of an inquiry seek to prevent the case becoming cold (or unsolved) by ensuring lines of inquiry have been suitably identified and progressed. There is also a requirement to ensure the investigation was not swayed by faulty decision-making or cognitive biases. However, the use of the review processes in preventing unsolved cases is unclear, and not subject to much academic discussion.

This exploratory study explores the review functions through the lens of cold case detectives, currently reviewing unsolved cases to identify progression opportunities. The study uses data from a seven-month, non-participatory observation period with a two-force collaborative cold case unit and 13 semi-structured interviews with cold case review officers. The observations and interviews were simultaneously analysed adhering to an inductive approach to Thematic Analysis.

The results show procedural guides (e.g. the Major Crime Investigation Manual) are important quality assurance mechanisms for review officers, helping ensure the appropriate and necessary lines of inquiry have been pursued. However, they were keen to emphasise the importance of intuition in progressing cases but felt continuously hindered by a lack of resources and large numbers of applicable cases. To the best of the authors’ knowledge this study is the first exploration of cold case detective’s experiences of the live review processes and how they may pose challenges in case progression for cognitive errors and biases. While the study has identified some challenges facing review officers in nine police forces across the UK, wider examination of policies, practices and mechanisms should be explored to develop the current procedural guidance (e.g. NPCC, 2021).

To the best of the authors’ knowledge this exploratory study is the first exploration of cold case detective’s experiences of the live review processes and how they may pose challenges in case progression for cognitive errors and biases. While the study has identified some challenges facing review officers in nine police forces across the UK, wider examination of policies, practices and mechanisms should be explored to develop the current procedural guidance (e.g. NPCC, 2021).