Richard M. Blythe, Hema Rao and Naresh Shahani
Describes a quality improvement initiative at Glaxo Wellcome India ‐ the Glaxo Wellcome Excellence Process. Illustrates the programme in detail. Concludes with some observations…
Abstract
Describes a quality improvement initiative at Glaxo Wellcome India ‐ the Glaxo Wellcome Excellence Process. Illustrates the programme in detail. Concludes with some observations on progress to date and the changes in the organization’s culture as a result.