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Publication date: 1 April 1997

Richard M. Blythe, Hema Rao and Naresh Shahani

Describes a quality improvement initiative at Glaxo Wellcome India ‐ the Glaxo Wellcome Excellence Process. Illustrates the programme in detail. Concludes with some observations…

2011

Abstract

Describes a quality improvement initiative at Glaxo Wellcome India ‐ the Glaxo Wellcome Excellence Process. Illustrates the programme in detail. Concludes with some observations on progress to date and the changes in the organization’s culture as a result.

Details

The TQM Magazine, vol. 9 no. 2
Type: Research Article
ISSN: 0954-478X

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