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Article
Publication date: 1 May 1997
Total quality management (TQM) is not a panacea for quality ills and not all attempts to employ it succeed. Reviews the TQM literature and suggests that a key to successful TQM…
2027
Abstract
Total quality management (TQM) is not a panacea for quality ills and not all attempts to employ it succeed. Reviews the TQM literature and suggests that a key to successful TQM application may hinge on matching the critical implementation factors to the stage of the product life cycle.
Details
Industrial Management & Data Systems, vol. 97 no. 3
Type: Research Article
ISSN: 0263-5577