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Article
Publication date: 16 February 2015

Micquel Little and Lars Leon

This study aims to combine the patron perception of the interlibrary loan services offered in three libraries: an ARL campus, a small private liberal arts campus, and a large…

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Abstract

Purpose

This study aims to combine the patron perception of the interlibrary loan services offered in three libraries: an ARL campus, a small private liberal arts campus, and a large state public library. The goal was to have a vehicle for gathering both satisfaction and value information for each of the services provided by a resource-sharing operation to cross-analyze patron perceptions, satisfaction and value placed on resource sharing at each institution.

Design/methodology/approach

A survey was created to gather the information desired, and it was designed to be completed in less than 15 minutes. The survey wording was adjusted depending on the individual participating organization to provide appropriate text for the local patrons. However, the basic content was similar for each library. The survey included an optional field where the patron could enter their name to allow follow-up as desired. It also included an open question to capture anything else the previous questions did not.

Findings

This case studies finding include recognition of recurring features found valuable to library patrons utilizing all three institutions: access, speed and people. Each library was able to identify areas of strength and areas to improve upon within their services. Each library also gained insight into their patrons’ perceptions of the resource-sharing services offered. This insight is being used for further assessment studies, as well as to implement changes on each local campus.

Originality/value

This study provides insight and data into resource-sharing assessment as related to patron value. As the literature review shows, no studies of this kind have been done recently or across the institutions included: small private academic, large research academic or large public library.

Details

Interlending & Document Supply, vol. 43 no. 1
Type: Research Article
ISSN: 0264-1615

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Article
Publication date: 7 June 2013

Micquel Little and Michelle Price

The purpose of this paper is to share St John Fisher College Library's marketing approach to recruiting and retention of parents within the higher education community.

994

Abstract

Purpose

The purpose of this paper is to share St John Fisher College Library's marketing approach to recruiting and retention of parents within the higher education community.

Design/methodology/approach

The objectives of this paper are achieved by connecting local experiences with other parent initiatives on university campuses throughout the country. The paper takes the approach of addressing marketing strategies for recruitment and retention of parents, while also including opportunities for these strategies to be applied.

Findings

The findings display the library's ability to contribute to their campus recruitment and retention goals while assisting parents in connecting to the library in an informational and emotional capacity.

Originality/value

This paper presents the academic library's perspective on a higher education initiative focused on targeting parents during the recruitment and retention processes. Academic librarians will find the most value in this paper by finding step‐by‐step guidelines for implementing the experiences shared by St John Fisher College's library.

Details

Reference Services Review, vol. 41 no. 2
Type: Research Article
ISSN: 0090-7324

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Book part
Publication date: 10 February 2025

Micquel Little, Dylan Romero and Aira Lipson

Our library, supporting the education, research, and clinical missions of our health science institution in California's Bay Area, serves a diverse community including the public…

Abstract

Our library, supporting the education, research, and clinical missions of our health science institution in California's Bay Area, serves a diverse community including the public. It is common for people experiencing homelessness, mental health, or addiction issues to enter our spaces and be reported for some kind of incident. Library staff find themselves in confrontational situations, unsure how to proceed. Calling the police may not be the is not always best response as it could escalate tensions and harm those in crisis. This reflects a cultural shift and is a charge to educate ourselves and seek out other de-escalation and response strategies. To address these challenges, our library successfully secured funding for a training program focused on trauma-informed and anti-racist approaches. This initiative begins with a series of customized training sessions designed to build library-wide understanding of trauma-informed principles and practices. The immediate goal is to enhance our staff's knowledge and skills, forming a solid foundation for revising resources, policies, and processes that promote transparency, communication, and support within our community. The long-term goal includes the development of a culture that recognizes and applies trauma-informed principles internally and externally. Emphasized by library leadership's belief that safety and response support are our collective responsibilities; our program will lead to a deeper awareness of trauma informed principles and concepts in the library environment, calling all of us to take on the responsibility to learn, engage, and apply with care and compassion.

Details

Trauma-Informed Leadership in Libraries
Type: Book
ISBN: 978-1-83797-881-6

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Book part
Publication date: 12 June 2013

Mark Sullivan, William Jones, Micquel Little, Shannon Pritting, Chris Sisak, Adam Traub and Maureen Zajkowski

This chapter discusses the distributed, volunteer nature of an information delivery cooperative which became formally designated as the IDS Project and how a “coalition of the…

Abstract

This chapter discusses the distributed, volunteer nature of an information delivery cooperative which became formally designated as the IDS Project and how a “coalition of the willing” has been able to move the resource sharing community forward on a national scale through innovations in training, support, and technology. The authors use a case study approach to highlight some of the major accomplishments of the IDS Project, such as the Article Licensing Information Availability Service (ALIAS), IDS Search, the Mentor Program, and the Regional Users Groups. The team-based structure of the IDS Project allows for groups to work independently and from multiple locations while still creating a synergistic result through the combination of community and innovation. Distributed teams often provide enriched user skills for the group but often cause difficulties due to the distance, communication, and differing requirements of the different local institutions. The IDS Project’s use of technology and periodic face-to-face meetings has reduced the issues with distributed teams and created highly effective working groups. These groups, such as the mentors and the Technology Development Team, have provided excellent service and training to the member libraries. Through the use of the Best Practices Toolkit, the Getting It System Toolkit, ILLiad Addons produced by IDS, and other national services, the IDS Project has made it possible for libraries that use ILLiad to benefit from its developments.

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Book part
Publication date: 12 June 2013

Anne Woodsworth and W. David Penniman

The response to the call for chapters about mergers, acquisitions, collaborations, partnerships, and joint ventures proved to be rich and resulted in an unprecedented number of…

Abstract

The response to the call for chapters about mergers, acquisitions, collaborations, partnerships, and joint ventures proved to be rich and resulted in an unprecedented number of proposals. Furthermore, the range of proposals illustrated both variety in scope and a broad range of topics. As a result, the material accepted for publication was split into two volumes. This volume includes those chapters deemed broadest in nature, while Volume 37, to be published later this year, will present material of a narrower and more focused nature and mostly in the form of case studies at the operational level. At a time when the volatile nature of the world economy calls for new approaches to business, these volumes provide an interesting panorama from the nonprofit sector of libraries and information services about the world of mergers and acquisitions (M&A’s) as well as the less riskier, but equally dramatic, activities of collaborations, partnerships, and joint ventures.

Details

Mergers and Alliances: The Wider View
Type: Book
ISBN: 978-1-78190-479-4

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Book part
Publication date: 10 February 2025

Free Access. Free Access

Abstract

Details

Trauma-Informed Leadership in Libraries
Type: Book
ISBN: 978-1-83797-881-6

Available. Content available
Book part
Publication date: 12 June 2013

Abstract

Details

Mergers and Alliances: The Wider View
Type: Book
ISBN: 978-1-78190-479-4

Available. Content available
Book part
Publication date: 12 June 2013

Abstract

Details

Mergers and Alliances: The Wider View
Type: Book
ISBN: 978-1-78190-479-4

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