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The practice of measuring the efficacy and error rates in meeting customers’ orders is often restricted to the single activity of order picking. Extends the view that picking is just one of several activities undertaken in delivering goods to customers, and all activities need to be examined to give a true picture of error rates. To this end Vauxhall Aftersales introduced a number of inspection points and inspection types to cover the spectrum of their procedures designed to deliver product to their dealers. The ability to focus on problem (or potential problem) areas can lead to an apparent rise in error rate unless this concentration on problem areas is acknowledged. Rather than a slavish adherence to statistical methodology and charting expertise, Vauxhall is attempting to deal with a target that is not static, but regularly moving in reflection of day‐to‐day operational circumstances.

The paper aims to assess the potential of aircraft operation from city centres to achieve shortened travel times and the involved aircraft design process.

The paper describes the methodical approach and iterative procedure of the design process. An assessment of potential technologies is conducted to provide the required enhancements to fulfil the constraints following an inner-city operation. Operational procedures were analysed to reduce the noise propagation through flight path optimization. Furthermore, a ground-based assisted take-off system was conceived to lower required take-off field length and to prevent engine sizing just for the take-off case. Cabin design optimization for a fast turnaround has been conducted to ensure a wide utilization spectrum. The results prove the feasibility of an aircraft developed for inner city operation.

A detailed concept for a 60-passenger single aisle aircraft is proposed for an Entry-Into-Service year 2040 with a design range of 1,500 nautical miles for a load factor of 90 per cent. Although the design for Short Take-off and Landing and low noise operation had to be traded partly with cruise efficiency, a noteworthy reduction in fuel burn per passenger and nautical mile could be achieved against current aircraft.

The findings will contribute to the evaluation of the feasibility and impact of the Flightpath 2050 goal of a 4-h door-to-door by providing a feasible but ambitious example. Furthermore, it highlights possible bottlenecks and problems faced when realizing this goal.

The paper draws its value from the consideration of the overall sizing effects at aircraft level and from a holistic view on an inner-city airport/aircraft concept design for a 4-h door-to-door goal.

By the use of novel design and manufacturing techniques, MGA Developments Ltd. of Coventry have manufactured all the root and strut fairings for the new NDN Fieldmaster. The Fieldmaster is an advanced crop‐spraying and fire‐fighting aircraft which made its successful maiden flight on December 17, 1981 with Desmond Norman, founder of NDN, at the controls.

The recent LISC discussion paper Basic professional education for library and information work spoke of the need to recruit ‘a number of potential innovators and high fliers … managers of new enterprises’, particularly those in the it field. Small LISC misery twinges, then, at the publication of Graduate supply and availability to 1986 by the Institute of Manpower Studies. Apparently there's a shortage of high flying graduates, characters with substantial personal drive and matching intellectual skills. What's worse is that the problem is sharpest among it graduates where a drop of 10% is expected in the next two years. So dreary old trad librarians may have a short reprieve from being flown over and innovated at.

Designed to serve short to medium ranges (up to 3,300 nm), the Airbus Industrie A310 achieves optimum performance on routes requiring a capacity of 200–265 passengers. It is notable that some 80% of airlines' short to medium range network consists of operations over sectors up to 1,500 nm and over these distances the A310 will have 22% lower fuel consumption per seat than competing wide bodies and 7% lower than semi‐wide bodied aircraft. The A310 is a logical extension of the company's products that will fill the gap between the large narrow‐bodied types such as the Boeing 757, and the A300. Formally launched in July, 1978, design and development work on the new aircraft has now been completed and it will commence ground testing before the end of this year. First flight of the A310 is scheduled for March, 1982, and initial entry into service with Swissair and Lufthansa will be in March, 1983.

In the knowledge economy, where the business environment is characterised by turbulence and complexity, knowledge is the main source of creating both innovation and sustainable competitive advantage. This paper describes a conceptual model and an associated set of managerial and organising implications for the innovation‐led company. The question we are trying to answer is: which management and organising characteristics are necessary to manage innovation in the knowledge economy? The paper is based on in‐depth interviews of 32 CEOs and top executives in leading European organisations, 40 people known internationally for their ability to achieve and maintain a position among the top performers in their fields, and a “best practice study” of five leading international companies.

Our Dublin correspondent telegraphed last night:

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

Since much of the design work for vessels and offshore installations occurs in countries other than where the vessel may operate or where the installation may be located, it is particularly important that the expected user be considered and accommodated through the design and operational phases of a project.

Within the framework of engineering design and marine operations, this chapter will discuss “soft” issues, such as organizational and line management decisions and personnel selection procedures, as well as “hardware” issues related to design of living and working environments. In particular, the chapter will address how culture should be considered while identifying “user” needs and requirements.