Order completion accuracy ‐ a pragmatic approach

Abstract

The practice of measuring the efficacy and error rates in meeting customers’ orders is often restricted to the single activity of order picking. Extends the view that picking is just one of several activities undertaken in delivering goods to customers, and all activities need to be examined to give a true picture of error rates. To this end Vauxhall Aftersales introduced a number of inspection points and inspection types to cover the spectrum of their procedures designed to deliver product to their dealers. The ability to focus on problem (or potential problem) areas can lead to an apparent rise in error rate unless this concentration on problem areas is acknowledged. Rather than a slavish adherence to statistical methodology and charting expertise, Vauxhall is attempting to deal with a target that is not static, but regularly moving in reflection of day‐to‐day operational circumstances.

Citation

Galley, M. (1997), "Order completion accuracy ‐ a pragmatic approach", Logistics Information Management, Vol. 10 No. 2, pp. 57-61. https://doi.org/10.1108/09576059710815707