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The purpose of this paper is to explore the ways in which transcription is creative work, the degrees to which current literature elides or explores these creative elements, and the ethical implications of researchers’ standard disacknowledgement of transcription as an intra-active suturing together of verbal exchanges, personal understandings, and texts.

The authors’ analysis is based on a review of literature, with this paper putting specific sections of qualitative inquiry into conversation with one another, along with Mary Wollstonecraft Shelley’s novel Frankenstein and Karen Barad’s concept of spacetimemattering.

First, in a preliminary literature review of 200+ articles, the authors found that few researchers acknowledge the creative and decision-making processes that are inherent in transcription. Second, building on that finding, the authors explore the ways that others have discussed transcription as creation/creative and the ways that Barad’s concept of spacetimemattering – which directly influences our use of Shelley’s Frankenstein – has influenced qualitative inquiry.

Transcription is pervasive in qualitative research, with some researchers finding that upwards of 60 percent of research is based on transcribed interviews. However, there is little examination of the creative processes inherent in transcription and the ethical implications of those processes. In terms of limitations, because this is a conceptual paper, it is based on a discussion of various aspects of the literature rather than specific findings demonstrating what the authors argue.

There is real risk in transcription being positioned as merely a task to be completed, to get to the “good stuff” of analysis and writing. Transcription carries implications bound with the responsibilities of creation and interpretation, and researchers who aim merely to achieve and work from a “verbatim” transcript skip over all of the parts that make this common process matter, both to researchers and the researched. The authors argue that qualitative researchers find before them a range of options when they begin the seemingly mundane task of transcription. The keystrokes begin the suturing process, binding together word, action and emotion in a document. Perhaps more importantly, though, the process of creating a transcription is a continuation of the range of ethical implications that research has for participants and researchers.

The authors suggest a similar degree of responsibility for researchers who transcribe and/or work from transcriptions, though the concerns are the inverse of Frankenstein’s creature’s. Researchers are focused on the final product – the transcript itself. That document becomes the basis of analysis, of arguments, of understandings. Researchers need to be as aware of the sutures, cuts and stitches that form their transcription as they are of the final product. There are ethical implications of not exploring the degrees to which the transcripts themselves are creatures – born of decisions, of available resources, of researchers’ own assumptions and understandings.

While Barad’s concepts of spacetimemattering and Frankenstein have informed qualitative inquiry, there is no scholarship linking this theoretical discussion to the process of transcription, which is an important element of a substantial amount of qualitative data.

Transcription is an integral component to qualitative research, and as such, the ways that researchers discuss transcription in the literature matter. Scholarly discussions on the “how” and “why” of transcription not only shape discourse within interview data-based fields; they inform the ways that researchers understand the roles and ramifications of transcribing. This study aims to provide a comprehensive literature review of articles on transcription published in qualitative methods journals over the past 25 years, offering implications for research practice and pedagogy.

The literature review asked: How do qualitative researchers discuss transcription/transcribing? The authors first reviewed how transcription was discussed in the literature in qualitative studies in the social sciences broadly. Based on the findings, the authors then conducted a comprehensive literature review in 14 qualitative methods journals.

The authors found that overall, authors discussed transcription either as a technical tool or as a complex, researcher-constructed process. Specifically, utilitarian discussions of transcription emphasized transcription accuracy and efficiency, while theoretical discussions of transcription emphasized a continuously analytic and researcher-constructed process.

This study offers a comprehensive overview of the past 25 years of articles published on transcription. The authors conclude with a discussion of articles that bridge the theoretical and utilitarian discussions, as well as considerations for using transcription as a pedagogical tool for teaching qualitative research methods.

This paper aims to evaluate the antecedents of franchise relationship development from the perspective of a sample of Chinese and Turkish franchisees.

This study explores relationship development through semi-structured interviews with Chinese and Turkish franchisees.

The findings of the study demonstrated that both the culturally adapted role performance of franchisors and communication geared towards knowledge transfer contribute to relationship development with franchisees.

This exploratory study evaluated the influence of role performance and communication as factors influencing relationship development. Further research could explore other factors in other countries and industries.

To build and develop long-term relationships with franchisees, franchisors need to invest in continuously improving their franchise infrastructures and enhancing their brand reputations. Communication and knowledge transfer between the franchisors and the franchisees are crucial for the management of dynamic relationships.

This paper advances franchising literature by offering a combined and complementary theoretical perspective to our understanding of the influence of power and social investments in relationship development between franchisees and franchisors. In particular, the study identifies role performance of franchisor and communication with franchisees as the key antecedents of relationship development.

The influences of electronic information access and social networking through Facebook and other communications have, in many respects, lessened the relative importance of going to the library building as a physical place and space. Changes in general college/university culture such as fewer residential students and more non‐traditional students contribute in turn to a disconnect with library resources and services. The Emporia State University Libraries and Archives (ULA) have discovered an approach that not only helps in promoting services and resources, but also offers undergraduate and graduate students a training ground in leadership and mentoring of fellow students. This paper aims to focus on the issues.

Empowered Students for University Libraries and Archives (ESULA), is a recognized student organization whose purpose is to raise awareness of and serve as an advocate for the ULA services and collections. ESULA members also serve individually and collectively as on‐campus peer resources/mentors to fellow students. The influence of campus student organizations on the development of leadership skills is discussed. The rationale for forming ESULA, long‐term outcomes for the organization, and suggestions for creating a comparable organization at one's college or university are also examined.

ESULA offers members a thriving environment to develop leadership skills for lifelong learning.

The paper highlights that academic libraries seeking innovative ways of connecting with their undergraduate and graduate users beyond patron satisfaction surveys, library instruction, and subject/department liaisons for collection development might consider exploring similar organizational structures on their campuses.

The future beckons … a new millennium …

The brief announcement that the Government had accepted that there should be regulations on open date marking of food, to come into effect in 1975, will come as no surprise. It is a timely reminder of what public pressure can achieve these days; how sustained advocacy and publicity by interested sectors of society—magistrates, local authorities, public health workers, consumer groups—can secure legislative changes which, in this case, run counter to trade opinions and the recommendation originally made by the Food Standards Committee that such a proposal was not practical and the existing law was an adequate protection. This was stated in the FSC Report on Food Labelling of 1964, although there was no indication of the evidence reviewed or that the subject had been considered very deeply; it was, after all, only a small fraction of the problem of food labelling control. It was also stated in this Report that in certain cases, date‐stamping of food could give to purchasers a false sense of security, “not justified by the conditions under which the food has been kept since manufacture”.

THE CHANGeS which have taken place in the United Kingdom's system of industrial statistics, have presented problems of linking statistics published in the old style census of production reports and business monitors with the new statistics. Librarians have been critical of the complexity of compiling long run statistics without a conversion key, also of the delayed appearance of the new quarterly publications and the absence of an index.

The purpose of this paper is to provide information on the activities of police bicycle patrols.

A participant/observation research design was used. A five‐city, 32‐shift study on the output of police bicycle patrols was conducted. Same and similar ride‐alongs were conducted with bicycle and automobile patrols. All contacts (n=1,105) with the public were recorded and coded. These data included: number of people, tenor, seriousness and origination for each contact.

Analysis of these data provides evidence that bicycle patrols result in over twice as much contact with the public compared with automobile patrols. The field observation perspective revealed clear tactical advantages to bicycle patrols.

With a limited prior study of a police bicycle patrol's activities, this study is a significant initial step.

With evidence of tactical and numerical public contact advantages, more attention and resources aimed at deployment of police bicycle patrols appear to be warranted.

With large US cities and other departments using bicycle patrols, preliminary information on effectiveness appears to be both original and of value.

This research explores anticipated long-term change in the retail and services marketplace, directly arising as a result of the Covid-19 pandemic.

A series of 20 in-depth interviews were conducted with retail and service stakeholders (executives, suppliers and thought-leaders) from across Asia-Pacific (New Zealand and Australia), the United Kingdom, Europe and the United States.

We identify six guiding principles for long-term change in the retail and services sector required to guide future business development and practice, including embedding new ways of working, rethinking the role and purpose of physical space, prioritizing digital elements, integrating employees in community, building agile supply and planning for future turbulence.

The Covid-19 pandemic is different from prior disruptive experiences in that it was a sudden shock to business and was collectively experienced by firms, workers and consumers across the globe. This research provides a view of decision-makers’ sensemaking and anticipated changes impacting the future retail and services marketplace.

This study draws on the author's experiences building rapport through online chat for data collection for the author's doctoral dissertation. The author contacted ten Korean women via online chat to recruit and faced the most challenging situation; building rapport. As the Millennial generation is known as being tech-savvy or digital natives, the author actively used emoticons (pictorial representations of facial expressions using characters) with potential interviewees and completed ten interviews. Therefore, this paper offers a new qualitative interviewing method in feminist research.

The paper briefly reviews the works of literature on interviewing women on sensitive topics and building rapport before the interview. Then, the author introduced using emoticons to create rapport during the data collection process and how a non-traditional approach positively impacts the interviewer and interviewee before, during and even after the interview.

Women participants' responses and behaviors differed after building a rapport through an online chat. They were willing to share their personal stories and memories with the interviewer even though the interviewer did not ask.

This study provides a stepping stone for developing an account of the new qualitative methodological approach, specifically feminist qualitative research.

Few studies have described how qualitative researchers create a rapport in virtual space, specifically using emoticons. Also, this study suggests a new methodological approach since nonverbal communication in online chat is inevitable when interviewing people in qualitative research.