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Provides a comprehensive review of the significance attributed to the usefulness, practicality and appropriateness of graphic novels in the school library media center with specific implications for collection development.

A careful review of recent literature provides the school media specialist with an overview of graphic novels including definitions, challenges, benefits, helpful resources, curricular connections and collection development issues. The sources reflect the recent trends in the increasing popularity of graphic novels and their use and benefit in school media centers.

Presents information on the definitions of graphic novels and the challenges and benefits specific to the school media center. Notes that while challenges exist, the benefits of including graphic novels in the school library media center are many, including engaging reluctant readers. Offers practical information for collection development and provides useful sources that serve many purposes.

Offers background information for the school library media specialist about graphic novels. Includes advice and practical strategies for building a graphic novel collection in the school media center.

This paper reflects recent trends toward increased interest in graphic novels and offers the school media specialist practical advice on how to best meet that growing interest by including graphic novels in the school media center.

Contemporary poetry is a rich landscape of voices and visions. With over 1,300 new poetry titles to choose from each year, how can librarians make the best acquisitions for their communities? Two resource lists from Poets House ‐ a 35,000 poetry library and literary center ‐ offer a starting point. “1996 Poetry Publication Showcase Suggested Titles” highlights a wide variety of selections from Poet House’s annual exhibit of all the year’s new poetry books. “Where To Find Poetry Reviews” gathers information on directories, literary journals and Web sites that review poetry on a regular basis. These materials were originally distributed at the 1997 American Library Association Conference, where Poets House exhibited the entire 1996 showcase and presented poetry readings and a panel discussion entitled “Building Poetry Audiences in Community Libraries”.

The purpose of this paper is to illuminate for teachers how the suffrage movement is centered in whiteness. The authors posit that this historical erasure is intentional, and teachers should actively find ways to counter that erasure. This paper positions teachers to ask critical questions of dominant narratives, and have students do the same.

Given the existence of historical erasure and the absence of Black suffrage stories, the authors sought to build teachers' content base by conducting a historiography of the dominant narrative of the women's suffrage movement. They examined how state standards and popular online archival collections perpetuate the dominant narrative. They provide teachers with a rich content base and include primary sources they could use to teach this content to their students.

Unsurprising, the Texas and Missouri state standards do little to advance the voices of underrepresented people, especially when it comes to the suffrage movement. Likewise, archival collections are limited by the choice of those who curated the collections. The article presents teachers with lesser known stories of the movement and accompanying primary sources.

Teachers cannot teach what they do not know. So the authors sought to build a teacher's content base so they could tell a more inclusive history. They want to help teachers identify dominant narratives and where historical erasure is happening, and commit to asking critical questions of those narratives and seek to diversity their histories.

This piece is original because much of this content is missing from current history classrooms. In addition, the primary sources and additional resources provided can strengthen a teacher's ability to teach about it.

In the words of Stanley Kunitz, poetry is not a single nation but a teeming nation of nations. With more than 1,300 new poetry titles to choose from each year, how can librarians make the best acquisitions for their communities? The following resource materials from Poets House – a 35,000‐volume poetry library and literary center – offer a starting point. Highlights a wide variety of selections from Poets House’s annual exhibit of all the year’s new poetry books. The Directory of American Poetry Books provides complete bibliographic information and capsule reviews for more than 7,000 books published since 1991. These materials were originally distributed at the 1999 American Library Association Conference, where Poets House exhibited the entire 1999 Showcase and presented poetry readings and a panel discussion entitled “Making poetry come alive in community libraries”.

The purpose of this paper is to highlight a selection of poetry titles from the Poets House Showcase of 2006.

This article provides reviews of selected titles from the 2006 Poets House Showcase.

This review represents a wide‐ranging selection of contemporary poetry collections and anthologies.

This list documents the tremendous range of poetry publishing from commercial, independent and university presses, as well as letterpress chapbooks, art books and CDs.

This paper aims to compare biographical content for literary authors writing in English among Biography Reference Bank, Contemporary Authors Online, Wikipedia, and the web.

A sample of 500 names was gathered from curricula and textbooks used in English courses and searched in the Contemporary Authors Online portion of Literature Resource Center, Biography Reference Bank, Wikipedia, and the web; the results and content were compared.

Each source has core content plus its own unique offerings and specific challenges, as evidenced in searching, evaluative techniques such as authority and currency, and content.

This study can only offer a small part of the picture of what information resides where and a single snapshot in time.

This study will help librarians decide whether to subscribe to a biographical database. It also reinforces the need for evidence‐based practice in librarianship.

While the study is only a small part of the picture, it still makes use of a significant sample size to validate/refute assumptions about the availability of biographical information and the sources studied.

The purpose of this paper is to examine the relationship between customer mistreatment and employee retaliation. The moderating effect of employee psychological strain on the relationship between customer mistreatment and employee retaliation is also examined.

A sample of 107 contact centre customer service representatives completed a survey. Moderated multiple regression analysis was conducted to examine the relationship between customer mistreatment and psychological strain on employee retaliation.

Customer mistreatment emerged as a significant predictor of employee retaliation against the customer (customer mistreatment: β=0.252, p<0.01), providing support for hypothesis 1. Psychological strain was found to significantly moderate the effects of customer mistreatment on employee retaliation against the customer, (β=0.197, p<0.01) supporting hypothesis 2.

The results provide a greater understanding of individuals’ responses to customer incivility. Previous research has demonstrated that uncivil customer behavior leads to emotional exhaustion and absences from work within the call centre industry. Our results suggest that call centre customer service employees may also engage in retaliatory behavior when they perceive that they have been treated unjustly by customers. The positive relationship between customer mistreatment and employee retaliation against customers was stronger when employees reported high (versus low) psychological strain.

Many of the fatuities and disasters attending the introduction of computers into Library and Information Services (LIS) can be ascribed to the ill‐conceived notion that intellectual analysis both of the subjects of documents and of enquiries for information was no longer needed, that the machine would perform all the necessary concept relationships in short order and without human intervention. Anyone who has patiently watched Prestel clanking away in search of cricket scores will appreciate the fallacy well enough.