Abstract
Details
Keywords
Marsha Winter and Portia Bowen‐Chang
The paper seeks to examine the challenges of implementing DSpace at the Main Library at the University of the West Indies, St Augustine, Trinidad and Tobago and highlights the…
Abstract
Purpose
The paper seeks to examine the challenges of implementing DSpace at the Main Library at the University of the West Indies, St Augustine, Trinidad and Tobago and highlights the creation of a digitization project at the Main Library that was used to promote DSpace to faculty members on the St Augustine Campus.
Design/methodology/approach
The paper describes the Main Library's decision to implement an institutional repository using the DSpace platform, looking at the submissions of the Michael Goldberg Collection of Postcards and the University of the West Indies theses abstracts over a period of one year.
Findings
The paper reveals that significant attention must be given to factors such as selection, content management, finance, training, metadata, security and copyright in setting up an institutional repository on the DSpace platform. It also concludes that the Main Library is yet to explore fully the capabilities of the DSpace software. Despite the constraints, it is clear that there are enormous benefits to be derived from utilizing DSpace to promote the intellectual output of the University of the West Indies, St Augustine and consequently the Main Library will continue to map a way forward in the realm of DSpace.
Originality/value
The research draws upon the DSpace experience of the University of the West Indies, St Augustine and serves as a model for future projects in the implementation of the DSpace software, particularly in developing countries.
Details
Keywords
Portia Bowen‐Chang and Marsha Winter
This paper intends to provide an annotated bibliographic guide for scholars and researchers studying the critical works of Samuel Selvon, one of the founding fathers of the…
Abstract
Purpose
This paper intends to provide an annotated bibliographic guide for scholars and researchers studying the critical works of Samuel Selvon, one of the founding fathers of the Anglo‐Caribbean literary movement.
Design/methodology/approach
The authors identify and evaluate items from print bibliographies, online and card catalogues, electronic databases and the world wide web.
Findings
Numerous scholars have critically assessed the novels of Selvon and this is evident in the existence of published and unpublished works in English and other foreign languages.
Originality/value
The forte of the bibliography lies in the annotative aspect and the inclusion of unpublished works and non‐English speaking documents.
Details
Keywords
Customer satisfaction is a significant issue for most marketers. Previous research has identified various factors that determine customer satisfaction in retail banking sector in…
Abstract
Customer satisfaction is a significant issue for most marketers. Previous research has identified various factors that determine customer satisfaction in retail banking sector in Western countries. The current paper reports findings from a survey, which looked into determinants of customer satisfaction in the retail banking in Pakistan. A total of 300 questionnaires were randomly distributed to customers of a specific bank in Pakistan. Results indicate that there was a strong relationship between service quality and customer satisfaction. There was, however, no relationship between customer satisfaction and tangible aspects of the service environment. The paper discusses implications for bank management.
The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and…
Abstract
The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and computer skills related to retrieving, using, and evaluating information. This review, the fifteenth to be published in Reference Services Review, includes items in English published in 1988. A few are not annotated because the compiler could not obtain copies of them for this review.
The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and…
Abstract
The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and computer skills related to retrieving, using, and evaluating information. This review, the sixteenth to be published in Reference Services Review, includes items in English published in 1989. A few are not annotated because the compiler could not obtain copies of them for this review.
A small academic library in northeastern Ohio, with monograph holdings of about 85,000 titles, serving a student population of about 1,000, recently asked Marsha Hunt of OHIONET…
Abstract
A small academic library in northeastern Ohio, with monograph holdings of about 85,000 titles, serving a student population of about 1,000, recently asked Marsha Hunt of OHIONET to perform a hit rate study on CAT CD450 using a representative sample of their collection to determine if this product might be useful in their retrospective conversion effort. The 100‐title sample included older books on such diverse subjects as religion, Ohio history, and business writing. Marsha found 77 of the 100 titles—a 77% hit rate. Of the 77, 16 were DLC/DLC input, 45 were DLC/member input, 14 were of unknown origin/member input, and 2 were original record/member input. Anyone interested in receiving a list of the titles searched can contact me.
The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related…
Abstract
The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the eighteenth to be published in Reference Services Review, includes items in English published in 1991. A few are not annotated because the compiler could not obtain copies of them for this review.
Discusses customer dissatisfaction and how it is expressed. Reportson a study showing that customers will complain to management if theproblem is severe and if they are encouraged…
Abstract
Discusses customer dissatisfaction and how it is expressed. Reports on a study showing that customers will complain to management if the problem is severe and if they are encouraged to participate in service management, whereas if service firms create barriers within the complaint‐handling process and set up luxury‐oriented and aloof service images, customers will adopt more harmful negative word of mouth forms of complaining. Proposes ways of managing customer complaints, for controlling the more harmful types of dissatisfaction and for maximizing opportunities to develop loyal customer bases through effective handling of problems.