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Article
Publication date: 17 May 2011

Marsha Winter

162

Abstract

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New Library World, vol. 112 no. 5/6
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 20 July 2010

Marsha Winter and Portia Bowen‐Chang

The paper seeks to examine the challenges of implementing DSpace at the Main Library at the University of the West Indies, St Augustine, Trinidad and Tobago and highlights the…

1314

Abstract

Purpose

The paper seeks to examine the challenges of implementing DSpace at the Main Library at the University of the West Indies, St Augustine, Trinidad and Tobago and highlights the creation of a digitization project at the Main Library that was used to promote DSpace to faculty members on the St Augustine Campus.

Design/methodology/approach

The paper describes the Main Library's decision to implement an institutional repository using the DSpace platform, looking at the submissions of the Michael Goldberg Collection of Postcards and the University of the West Indies theses abstracts over a period of one year.

Findings

The paper reveals that significant attention must be given to factors such as selection, content management, finance, training, metadata, security and copyright in setting up an institutional repository on the DSpace platform. It also concludes that the Main Library is yet to explore fully the capabilities of the DSpace software. Despite the constraints, it is clear that there are enormous benefits to be derived from utilizing DSpace to promote the intellectual output of the University of the West Indies, St Augustine and consequently the Main Library will continue to map a way forward in the realm of DSpace.

Originality/value

The research draws upon the DSpace experience of the University of the West Indies, St Augustine and serves as a model for future projects in the implementation of the DSpace software, particularly in developing countries.

Details

New Library World, vol. 111 no. 7/8
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 18 January 2008

Portia Bowen‐Chang and Marsha Winter

This paper intends to provide an annotated bibliographic guide for scholars and researchers studying the critical works of Samuel Selvon, one of the founding fathers of the…

1264

Abstract

Purpose

This paper intends to provide an annotated bibliographic guide for scholars and researchers studying the critical works of Samuel Selvon, one of the founding fathers of the Anglo‐Caribbean literary movement.

Design/methodology/approach

The authors identify and evaluate items from print bibliographies, online and card catalogues, electronic databases and the world wide web.

Findings

Numerous scholars have critically assessed the novels of Selvon and this is evident in the existence of published and unpublished works in English and other foreign languages.

Originality/value

The forte of the bibliography lies in the annotative aspect and the inclusion of unpublished works and non‐English speaking documents.

Details

Collection Building, vol. 27 no. 1
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 1 February 2003

Ahmad Jamal and Kamal Naser

Customer satisfaction is a significant issue for most marketers. Previous research has identified various factors that determine customer satisfaction in retail banking sector in…

2601

Abstract

Customer satisfaction is a significant issue for most marketers. Previous research has identified various factors that determine customer satisfaction in retail banking sector in Western countries. The current paper reports findings from a survey, which looked into determinants of customer satisfaction in the retail banking in Pakistan. A total of 300 questionnaires were randomly distributed to customers of a specific bank in Pakistan. Results indicate that there was a strong relationship between service quality and customer satisfaction. There was, however, no relationship between customer satisfaction and tangible aspects of the service environment. The paper discusses implications for bank management.

Details

International Journal of Commerce and Management, vol. 13 no. 2
Type: Research Article
ISSN: 1056-9219

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Article
Publication date: 20 July 2010

Linda Ashcroft

514

Abstract

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New Library World, vol. 111 no. 7/8
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 April 1989

Hannelore B. Rader

The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and…

57

Abstract

The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and computer skills related to retrieving, using, and evaluating information. This review, the fifteenth to be published in Reference Services Review, includes items in English published in 1988. A few are not annotated because the compiler could not obtain copies of them for this review.

Details

Reference Services Review, vol. 17 no. 4
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 April 1990

Hannelore B. Rader

The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and…

78

Abstract

The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and computer skills related to retrieving, using, and evaluating information. This review, the sixteenth to be published in Reference Services Review, includes items in English published in 1989. A few are not annotated because the compiler could not obtain copies of them for this review.

Details

Reference Services Review, vol. 18 no. 4
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 June 1989

A small academic library in northeastern Ohio, with monograph holdings of about 85,000 titles, serving a student population of about 1,000, recently asked Marsha Hunt of OHIONET…

6

Abstract

A small academic library in northeastern Ohio, with monograph holdings of about 85,000 titles, serving a student population of about 1,000, recently asked Marsha Hunt of OHIONET to perform a hit rate study on CAT CD450 using a representative sample of their collection to determine if this product might be useful in their retrospective conversion effort. The 100‐title sample included older books on such diverse subjects as religion, Ohio history, and business writing. Marsha found 77 of the 100 titles—a 77% hit rate. Of the 77, 16 were DLC/DLC input, 45 were DLC/member input, 14 were of unknown origin/member input, and 2 were original record/member input. Anyone interested in receiving a list of the titles searched can contact me.

Details

OCLC Micro, vol. 5 no. 6
Type: Research Article
ISSN: 8756-5196

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Article
Publication date: 1 April 1992

Hannelore B. Rader

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related…

89

Abstract

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the eighteenth to be published in Reference Services Review, includes items in English published in 1991. A few are not annotated because the compiler could not obtain copies of them for this review.

Details

Reference Services Review, vol. 20 no. 4
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 February 1989

Claire P. Bolfing

Discusses customer dissatisfaction and how it is expressed. Reportson a study showing that customers will complain to management if theproblem is severe and if they are encouraged…

2614

Abstract

Discusses customer dissatisfaction and how it is expressed. Reports on a study showing that customers will complain to management if the problem is severe and if they are encouraged to participate in service management, whereas if service firms create barriers within the complaint‐handling process and set up luxury‐oriented and aloof service images, customers will adopt more harmful negative word of mouth forms of complaining. Proposes ways of managing customer complaints, for controlling the more harmful types of dissatisfaction and for maximizing opportunities to develop loyal customer bases through effective handling of problems.

Details

Journal of Services Marketing, vol. 3 no. 2
Type: Research Article
ISSN: 0887-6045

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