Margaret Black, Linda McKie and Elaine Allen
This article considers the work of an adult education project, second chance learning (SCL), in helping its clients not only to try to stop smoking, but also to examine the place…
Abstract
This article considers the work of an adult education project, second chance learning (SCL), in helping its clients not only to try to stop smoking, but also to examine the place of tobacco in their lives. SCL undertook this work as one of three projects funded by the Argyll and Clyde Health Board in response to the 1998 publication of Smoking Kills, by the Department of Health. SCL is based in a relatively deprived area and has a strong tradition of working with (rather than for) its users, within a clear and open management structure. The activities of the tobacco group were determined by its members, and the success of the group was marked not only by the fact that some members did manage to stop smoking, but also that members felt they had a better understanding of why they smoked. Higher levels of self confidence were evidenced by the increasing diversity of the activities undertaken by the group.
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Martin A. O’Neill and Margaret A. Black
Examines the importance of the quality issue to the future success of the Northern Ireland Tourism Product. Commences with an exposition of the main principles of quality…
Abstract
Examines the importance of the quality issue to the future success of the Northern Ireland Tourism Product. Commences with an exposition of the main principles of quality management and goes on to review the development of various representative bodies and their respective functions in relation to quality enhancement of the Northern Ireland tourism product.
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Margaret Elizabeth Black, Lynda Roslyn Matthews and Michael J. Millington
This study aims to investigate Australian claimants’ experience of the total and permanent disability (TPD) insurance claims process and documents their recommendations for…
Abstract
Purpose
This study aims to investigate Australian claimants’ experience of the total and permanent disability (TPD) insurance claims process and documents their recommendations for improvement.
Design/methodology/approach
A qualitative methodology was used. In all, 12 claimants with finalized TPD claims were recruited via their superannuation fund. Data collected from in-depth interviews were thematically analyzed and reported using the COREQ checklist. Extracts from verbatim transcription were included to represent the claimant without bias.
Findings
Most interviewees described a flawed claims process in which important information was withheld or unclear, procedures were complicated and arduous, communication was poor and frequent need for “chasing up” was frustrating. The claims process undermined the well-being of many interviewees at a critical time in their adjustment to disability. Lump sum payment yielded unexpected consequences for ten interviewees. Some interviewees retained a desire to work despite serious disability.
Research limitations/implications
The use of purposive sampling means that findings may not represent the experience of all claimants with finalized TPD claims. Saturation of knowledge was reached despite the relatively small number of in-depth interviews conducted. In the absence of previous research, this study identifies areas of concern in the TPD claimant experience and posits a set of important claimant issues for further investigation.
Practical implications
A person-centred approach is needed. Claimants would benefit from introduction of clear process information, a single point-of-contact throughout claim, advocacy/support and rehabilitation.
Originality/value
This inaugural study provides an understanding of challenges faced by TPD claimants. All interviewees provided suggestions for improvement in the TPD claims process.
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Teresa D'Elia, Margaret Black, Barbara Carpio and John Dwyer
This commentary outlines the role and benefits of peer‐professional partnerships in developing and providing culturally competent health promotion services. There is evidence that…
Abstract
This commentary outlines the role and benefits of peer‐professional partnerships in developing and providing culturally competent health promotion services. There is evidence that both paid and voluntary peer leaders can effectively work with public health professionals, to increase reach, access and positive outcomes through culturally tailored interventions. This paper outlines many of the advantages of these partnerships for public health practice, while acknowledging some limitations and calls for a greater application and evaluation of peer‐professional models in preventative health services.
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The characteristics of the so‐called Kailyard school of Scottish novelists are similar to what may be found in Catherine Sinclair, Norman Macleod and the short stories of Mrs…
Abstract
The characteristics of the so‐called Kailyard school of Scottish novelists are similar to what may be found in Catherine Sinclair, Norman Macleod and the short stories of Mrs Cupples: close observation of persons and traditions in a well‐known, confined locality, a good deal of humour and a good deal of pathos, sometimes deteriorating into sentimentality. None of the most typical Kailyard books was meant for children, but the three principal authors—S. R. Crockett, Ian Maclaren and J. M. Barrie—all wrote at least one juvenile book of some merit.
Mervyn D.J. Wilson, S. Roberta Smyth, Anna E. Murray and Margaret A. Black
The reawakening of the Northern Ireland tourism industry, in 1994, has developed a growing business confidence that international tourist levels will increase. Unfortunately…
Abstract
The reawakening of the Northern Ireland tourism industry, in 1994, has developed a growing business confidence that international tourist levels will increase. Unfortunately, there is not a range of suitable accommodation either in standards or in number to cater for an influx of visitors. Examines the development of the accommodation sector in relation to the tourism industry of Northern Ireland. Highlights problems of the Northern Ireland accommodation sector and documents recommendations for future developments.
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Mervyn D.J. Wilson, Anna E. Murray, Margaret A. Black and David A. McDowell
In recent times the importance of training and education have been recognised as important tools to foster economic growth within companies and industries in the global…
Abstract
In recent times the importance of training and education have been recognised as important tools to foster economic growth within companies and industries in the global marketplace. Unfortunately the UK hospitality industry in general has been unwilling to train and develop its managers. This paper examines the contract catering sector of the hospitality industry in Northern Ireland. It commences by investigating the educational qualifications and training of managers within the contract catering sector and then proceeds to discuss the transference of hospitality skills and practices.
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Mervyn D.J. Wilson, Anna E. Murray and Margaret A. Black
In recent times the contract catering sector of the hospitality industry has grown substantially in size and scope. However, there have been few management studies carried out…
Abstract
In recent times the contract catering sector of the hospitality industry has grown substantially in size and scope. However, there have been few management studies carried out within this market sector. This study aims to bridge this knowledge gap by determining the essential competencies required by contract catering managers. These results are then compared with how managers spend their time. The differences between contract catering sub‐sections are discussed, in addition to the differences between contract catering and other sectors of the hospitality industry. Concludes that there is a need to develop the knowledge and skills of contract catering managers to assist in bridging the current gap between industry and education.
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Mervyn Wilson, Anna E. Murray, Margaret A. Black and David A. McDowell
The Food Safety (General Food Hygiene) Regulations 1995 stipulate the need for the control of food hazards. One such measure which satisfies this requirement is the use of hazard…
Abstract
The Food Safety (General Food Hygiene) Regulations 1995 stipulate the need for the control of food hazards. One such measure which satisfies this requirement is the use of hazard analysis and critical control points (HACCP). Considers some of the problems that occur when HACCP programmes are introduced to catering establishments. Documents risks, hazards and critical control points in the case of a medium‐sized hospital in Northern Ireland. Cites monitoring and control procedures for the control of HACCP and proposes specific recommendations for future education and training.