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Article
Publication date: 1 April 1997

Manon Fierens

Describes a diagnostic instrument which measures the satisfaction of internal customers of staff units. Determines the critical quality characters of staff processes and presents…

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Abstract

Describes a diagnostic instrument which measures the satisfaction of internal customers of staff units. Determines the critical quality characters of staff processes and presents a philosophy of staff quality management.

Details

The TQM Magazine, vol. 9 no. 2
Type: Research Article
ISSN: 0954-478X

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