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Article
Publication date: 5 January 2015

Malin H. Näsholm and Tomas Blomquist

Little attention has been paid to the initial development of programs. The purpose of this paper is to explore co-creation as an alternative strategic approach for program…

1353

Abstract

Purpose

Little attention has been paid to the initial development of programs. The purpose of this paper is to explore co-creation as an alternative strategic approach for program management. Co-creation of programs means that the projects within the program are created by the users and producers of the projects.

Design/methodology/approach

The paper is based on a case study of the co-creation approach of the Umeå 2014 European Capital of Culture program. The empirical material analyzed consists of qualitative interviews with members of the Umeå 2014 team and the politicians involved, as well as secondary data on the program.

Findings

The Umeå 2014 Capital of Culture program takes the form of a platform that makes meetings and interactions possible. Co-creation allows for creative cultural projects to emerge, but the program becomes reliant on the different actors involved. Balancing dilemmas of multiple stakeholders and maintaining control while enabling the emergence of ideas is key.

Practical implications

These findings have practical implications for the management of more emergent program structures. A flexible organization with guiding values and criteria to balance the different projects can be used to achieve program goals when multiple stakeholders have their own agendas.

Originality/value

This paper contributes to research on program management by introducing the concept of co-creation as a strategic approach for program management. The creative and innovative benefits of co-creation can be reached in the development of programs but other challenges for their management are involved.

Details

International Journal of Managing Projects in Business, vol. 8 no. 1
Type: Research Article
ISSN: 1753-8378

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Article
Publication date: 9 March 2021

Thiago Machado Leitão, Leonardo Luiz Lima Navarro, Renato Flórido Cameira and Edison Renato Silva

This study conducts a systematic literature review (SLR) on serious games in the BPM domain, in order to answer: RQ1 – what are BPM games' learning objectives and design…

1294

Abstract

Purpose

This study conducts a systematic literature review (SLR) on serious games in the BPM domain, in order to answer: RQ1 – what are BPM games' learning objectives and design characteristics? RQ2 – How rigorously each BPM game was evaluated in terms of their effectiveness and entertainment?.

Design/methodology/approach

We followed the PRISMA statement method and systematic literature review standards. Selected studies were analyzed using qualitative evidence synthesis.

Findings

We found 37 references that describe 15 serious games within the BPM domain. Games are diverse, ranging from analog games that need a few hours to complete to complex digital games that require many sessions. Game evaluation should be generally improved as 27 publications can be considered as quasi-experimental or nonexperimental and potentially biased.

Research limitations/implications

Future research should focus on developing new games about process implementation and using other notations besides BPMN. More studies testing the reliability and validity of existing games in different settings and using more rigorous experimental designs are also necessary. Practitioners can identify thoroughly evaluated games relevant to their learning objectives.

Originality/value

This is the first SLR about BPM games. It consolidates the literature, analyzes, describes and categorizes 15 games with respect to their internal characteristics and evaluation reliability.

Details

Business Process Management Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 5 June 2017

Morteza Saberi, Omar Khadeer Hussain and Elizabeth Chang

Contact centers (CCs) are one of the main touch points of customers in an organization. They form one of the inputs to customer relationship management (CRM) to enable an…

1992

Abstract

Purpose

Contact centers (CCs) are one of the main touch points of customers in an organization. They form one of the inputs to customer relationship management (CRM) to enable an organization to efficiently resolve customer queries. CCs have an important impact on customer satisfaction and are a strategic asset for CRM systems. The purpose of this paper is to review the current literature on CCs and identify their shortcomings to be addressed in the current digital age.

Design/methodology/approach

The current literature on CCs can be classified into the analytical and the managerial aspects of CCs. In the former, data mining, text mining, and voice recognition techniques are discussed, and in the latter, staff training, CC performance, and outsourced CCs are discussed.

Findings

With the growth of information and communication technologies, the information that CCs must handle both in terms of type and volume, has changed. To deal with such changes, CCs need to evolve in terms of their operation and public relations. The authors present a state-of-the-art review of the challenges in identifying the gaps in order to have the next generation of CCs. Lack of an interactive CC and lack of data integrity for CCs are highlighted as important issues that need to be dealt with properly by CCs.

Originality/value

As far as the authors know, this is the first paper that reviews CCs’ literature by providing the comprehensive survey, critical evaluation, and future research.

Details

Business Process Management Journal, vol. 23 no. 3
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 1 August 2003

A. Ben‐Dyke, M. Cusack, P. Hoare, M. Lycett and R.J. Paul

The future battlespace will consist of sensors, decision‐makers and weapons systems interoperating within a framework of command systems. These command systems should be adaptable…

439

Abstract

The future battlespace will consist of sensors, decision‐makers and weapons systems interoperating within a framework of command systems. These command systems should be adaptable to meet the requirements of a specific operational environment and to take advantage of new technology. The barriers to achieving flexibility and interoperability within the military domain are analogous to those that complicate business‐system integration within the commercial sector. Component software technology could play an important role in achieving the required level of flexibility and interoperability. Therefore describes a generalised framework for assessing the impact of component technology on a system of systems.

Details

Benchmarking: An International Journal, vol. 10 no. 4
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 23 March 2012

Noor Ismah Hashim and Nicholas Chileshe

The purpose of this paper is to explore the major challenges to managing multiple project environments (MPE) in Australia.

1752

Abstract

Purpose

The purpose of this paper is to explore the major challenges to managing multiple project environments (MPE) in Australia.

Design/methodology/approach

The views from Australian project management practitioners drawn from various industrial sectors were collected via an e‐mailed questionnaire survey. The respondents were asked to rate a total of 22 challenges that affect the management of multiple project environments as identified from the literature review. The results of the questionnaire were analysed using ranking analysis.

Findings

The findings show that “commitment and responsibility”, “leading projects”, “planning”, and “conflict and communication” are perceived as the four challenges of most importance. Furthermore, the 22 challenges could be classified into 11 sub groupings: project management processes; competencies of project managers; project assignments; human resource allocation; resource availability; organisational culture; problem solving; competition among projects; information sharing; management of a single project; and project location.

Research limitations/implications

The study forms the basis for further research. Replication of this study to other parts of the industries and world about how identification of major challenges in managing multiple projects could be used as a basis for developing appropriate strategies aimed at improving the competencies of project managers.

Practical implications

Based on the findings, the project management practitioners could develop a better understanding of the challenges needed to be overcome in order to perform effectively. Furthermore, the identification of these challenges could form the basis for the development of guidelines and provision of useful information for development of strategies aimed at improving the effectiveness and efficiency of project managers operating within the multiple projects environments in Australia.

Originality/value

In this paper, major challenges to improving the effectiveness and efficiency of project managers in managing MPEs in Australia are identified and analysed.

Details

Journal of Engineering, Design and Technology, vol. 10 no. 1
Type: Research Article
ISSN: 1726-0531

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Article
Publication date: 23 January 2009

Hynuk Sanchez, Benoit Robert, Mario Bourgault and Robert Pellerin

The purpose of this paper is to present a review of recent risk management literature applied to projects, programs and project portfolios performed inside an organization with…

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Abstract

Purpose

The purpose of this paper is to present a review of recent risk management literature applied to projects, programs and project portfolios performed inside an organization with the aim of finding areas of opportunity to continue research and the development of current guides and methodologies.

Design/methodology/approach

The paper uses a review of recent literature published by international organizations and journals specializing in the field of project, programs, and portfolios.

Findings

The review shows that project risk management is a well developed domain in comparison to the program risk management and portfolio risk management fields, for which specifically written methodologies are difficult to find. The review also demonstrates the need to include better tools to perform a continuous control and monitoring process. Integrating a vulnerability approach is also necessary in order to consider the project, program or portfolio characteristics which mediate between consequences and the exposure to hazards and opportunities.

Research limitations/implications

The review does not consider white papers or popular media.

Originality/value

The limitations found in current risk management methodologies show the challenges researchers must undertake to continue improving this domain for projects performed inside an organization. The paper exhibits the areas of opportunity where methodologies and guides can be further improved to evolve towards better management structures.

Details

International Journal of Managing Projects in Business, vol. 2 no. 1
Type: Research Article
ISSN: 1753-8378

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Book part
Publication date: 24 October 2023

Umesh Sharma and Denise Frost

The purpose of this chapter is to examine the budgeting process in a local church from a social capital perspective. The social capital provides novel insights into the…

Abstract

The purpose of this chapter is to examine the budgeting process in a local church from a social capital perspective. The social capital provides novel insights into the construction of budgets and its social aspects. A qualitative case study was adopted, with an interpretive methodology. Semi-structured interviews were used to interview 14 managers involved in the budgeting process at a local independent church. The interview data were supplemented by documentary evidence. Nahapiet and Ghoshal (1998) framework of social capital was used to analyse the data. The main finding was that budgeting was found to be a social process – that can best be explained by social capital theory. There may be an element of self-selection, as the church agreed to participate in the study and chose to allow a researcher to examine social aspects of its budgeting process. The chapter contributes to both social capital theory and church literature. Social capital provides novel insights into the construction of budgets and its social aspects. In addition, contemporary budgeting practices are studied in a church in a denomination and country not previously studied.

Details

Advances in Management Accounting
Type: Book
ISBN: 978-1-83753-917-8

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Book part
Publication date: 17 March 2020

Nale Lehmann-Willenbrock, Joseph A. Allen and Mark van Vugt

Teams in organizations have weekly – or even daily – meetings to exchange information, generate ideas, solve problems, and make decisions. Yet, many team meetings are described as…

Abstract

Teams in organizations have weekly – or even daily – meetings to exchange information, generate ideas, solve problems, and make decisions. Yet, many team meetings are described as ineffective by the participants, due to either their design or dysfunctional communication practices within the meeting. To gain new insights into addressing these issues, this chapter goes back deep in history and discusses the origins and functions of group meetings. Building upon evolutionary theories of human behavior, the authors examine the evolutionary significance of meetings and the ways in which they were adaptive for our human ancestors. Drawing from this evolutionary perspective, we then compare meetings in ancestral times with their modern-day counterparts. Using evidence from (a) ethnographic studies of small-scale societies that model ancestral group life and (b) organizational and team science, we contrast the typical workplace meeting with its ancient counterpart. In this review of ancient and modern meetings, we identify meeting characteristics that have been maintained through time as well as those that are unique/new in the modern time. In doing so, we inspect to what extent meeting practices in ancestral environments are aligned or at odds with meeting practices in contemporary organizations (the notion of mismatch). From these similarities and differences, we derive novel theoretical insights for the study of workplace meetings as well as suggestions for improving contemporary meeting practice. We also include a series of testable propositions that can inform future research on team meetings in organizations.

Details

Managing Meetings in Organizations
Type: Book
ISBN: 978-1-83867-227-0

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Article
Publication date: 16 January 2023

Atiyeh Seifian, Mohamad Bahrami, Sajjad Shokouhyar and Sina Shokoohyar

This study uses the resource-based view (RBV) and isomorphism to investigate the influence of data-based resources (i.e. bigness of data, data accessibility (DA) and data…

389

Abstract

Purpose

This study uses the resource-based view (RBV) and isomorphism to investigate the influence of data-based resources (i.e. bigness of data, data accessibility (DA) and data completeness (DC)) on big data analytics (BDA) use under the moderation effect of organizational culture (i.e. IT proactive climate). It also analyzes the possible relationship between BDA implementation and value creation.

Design/methodology/approach

The empirical validation of the research model was performed through a cross-sectional procedure to gather survey-based responses. The data obtained from a sample of 190 IT executives having relevant educational backgrounds and experienced in the field of big data and business analytics were analyzed using structural equation modeling.

Findings

BDA usage can generate significant value if supported by proper levels of DA and DC, which are benefits obtained from the bigness of data (high volume, variety and velocity of data). In addition, data-driven benefits have stronger impacts on BDA usage in firms with higher levels of IT proactive climate.

Originality/value

The present paper has extended the existing literature as it demonstrates facilitating characteristic of data-based resources (i.e. DA and DC) on BDA implementation which can be intensified with an established IT proactive climate in the firm. Additionally, it provides further theoretical and practical insights which are illustrated ahead.

Details

Benchmarking: An International Journal, vol. 30 no. 10
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 1 August 2005

Valerie A. Martin, Tally Hatzakis, Mark Lycett and Robert Macredie

The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between…

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Abstract

Purpose

The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial services organisation.

Design/methodology/approach

The objectives were achieved by undertaking ethnographic research with the relationship managers (RMs) as they carried out their activities, and developing the RMMM by visualizing the development of a community of practice (CoP) between business and IT.

Findings

The RMMM demonstrates a learning mechanism to bridge the business/IT gap through an interpretive approach to knowledge sharing by defining knowledge sharing processes between business and IT and defining the tasks of the relationship managers as facilitators of knowledge sharing.

Research limitations/implications

More research is necessary to determine whether the RMMM is a useful tool on which Finco can base the development of RM over the next few years.

Practical implications

The RMMM acts as a practical knowledge management tool, and will act as a future reference for the RMs as they attempt to further develop the business/IT relationship.

Originality/value

The findings provide an initial endorsement of the knowledge sharing perspective to understand the business/IT relationship. Also, the RMMM can be used to identify problematic issues and develop processes to address them.

Details

The Learning Organization, vol. 12 no. 4
Type: Research Article
ISSN: 0969-6474

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