Stuart Barson, Robin Gauld, Jonathon Gray, Goran Henriks, Christina Krause, Peter Lachman, Lynne Maher, M. Rashad Massoud, Lee Mathias, Mike Wagner and Luis Villa
The purpose of this paper is to identify five quality improvement initiatives for healthcare system leaders, produced by such leaders themselves, and to provide some guidance on…
Abstract
Purpose
The purpose of this paper is to identify five quality improvement initiatives for healthcare system leaders, produced by such leaders themselves, and to provide some guidance on how these could be implemented.
Design/methodology/approach
A multi-stage modified-Delphi process was used, blending the Delphi approach of iterative information collection, analysis and feedback, with the option for participants to revise their judgments.
Findings
The process reached consensus on five initiatives: change information privacy laws; overhaul professional training and work in the workplace; use co-design methods; contract for value and outcomes across health and social care; and use data from across the public and private sectors to improve equity for vulnerable populations and the sickest people.
Research limitations/implications
Information could not be gathered from all participants at each stage of the modified-Delphi process, and the participants did not include patients and families, potentially limiting the scope and nature of input.
Practical implications
The practical implications are a set of findings based on what leaders would bring to a decision-making table in an ideal world if given broad scope and capacity to make policy and organisational changes to improve healthcare systems.
Originality/value
This study adds to the literature a suite of recommendations for healthcare quality improvement, produced by a group of experienced healthcare system leaders from a range of contexts.
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The law-oriented short stories and novels of lawyer/English professor John William Corrington are receiving increasing attention from legal scholars. However, no one has analyzed…
Abstract
The law-oriented short stories and novels of lawyer/English professor John William Corrington are receiving increasing attention from legal scholars. However, no one has analyzed the science fiction screenplays he co-wrote with his wife, Joyce, from a legal perspective. This article analyzes two such screenplays and concludes that they are “Socratic” texts whose narrative structures and epistemological processes work in much the same way that the traditional participatory exchange works in law school. My analysis explores the links between law, allegory and science fiction as intersecting methods to imagine the possibilities for the future.
Crislaine da Cruz, Ivan Mathias, Mariza Veiga Senk, Gelson Biscaia de Souza and Francisco Carlos Serbena
Lithium disilicate glass-ceramics (LS2 GC) are widely used as dental prosthetics and dental restorations. Based LS2 GC have hardness and translucency similar to that of natural…
Abstract
Purpose
Lithium disilicate glass-ceramics (LS2 GC) are widely used as dental prosthetics and dental restorations. Based LS2 GC have hardness and translucency similar to that of natural teeth. This study aims to investigate the tribological features of LS2 GC with crystalline volume fraction of 64% and different crystal sizes from 8 µm to 34 µm for different counterparts.
Design/methodology/approach
The tribological behavior was investigated using a pin-on-disc tribometer with alumina and tungsten carbide (WC) spheres, applied load of 5 N and sliding speed of 5 cm/s at normal conditions. The coefficient of friction was measured continuously up to 10,000 sliding cycles. The specific wear rate was calculated from tribological and profile measurements. The wear mechanism was investigated by surface morphology analysis.
Findings
The coefficient of friction during running-in varied from 0.8 to 1.0 for the alumina counterpart, because of severe wear. Afterwards, it reduced and reached a stationary regime, characterized by a mild wear regime and the formation of a tribolayer formed by the debris. For the WC counterpart, the coefficient of friction curves increased initially with sliding cycles up to a stationary regime. The samples tested against WC presented the lowest specific wear rate (k), and no variation of wear rate with crystal size was observed. For samples tested against the alumina, crystallization and crystal size increased the wear resistance.
Originality/value
This study evaluated the effect of different counterfaces on the tribological properties of the LS2 GC, an important glass-ceramic base for many dental prosthetics and dental restorations, discussing results in light of the contact mechanics. Different specific wear rates, wear regimes and dependence on the glass-ceramic microstructure were observed depending on the counterpart.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-08-2019-0352/
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Mathias Hasselblatt, Tuomas Huikkola, Marko Kohtamäki and David Nickell
This paper aims to identify a manufacturer’s abilities to develop, build, sell and deliver Internet of Things (IoT) services.
Abstract
Purpose
This paper aims to identify a manufacturer’s abilities to develop, build, sell and deliver Internet of Things (IoT) services.
Design/methodology/approach
This paper is a qualitative comparative case method that uses multiple sources of data, including executive interviews and secondary data, to understand a manufacturer’s IoT capabilities.
Findings
Five strategic IoT capabilities were identified: digital business model development, scalable solution platform building, value selling, value delivery and business intelligence and measurement.
Research limitations/implications
The main limitations are related to the qualitative research method applied. The results are applicable mainly to relatively large and global manufacturers.
Practical implications
Managers responsible for solution business development can apply the developed model to acquire and manage IoT specific resources, processes and capabilities.
Originality/value
Existing studies have not addressed the IoT-specific resources, processes and capabilities that manufacturers’ possess. This is one of the first studies to conceptualize how these capabilities are used.
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Ernest Emeka Izogo, Mathias Egede Elom and Mercy Mpinganjira
Although scholars highlighted the need to close the interactive marketing gap and enhanced understanding of willingness to pay more in settings where customer participation in the…
Abstract
Purpose
Although scholars highlighted the need to close the interactive marketing gap and enhanced understanding of willingness to pay more in settings where customer participation in the service delivery process is paramount, research addressing this issue is scare. This study investigates the effect of perceived employee commitment to service delivery and customer involvement on customer value and willingness to pay more. The study also examines the extent to which customer value mediates the effect of employee commitment and customer involvement on willingness to pay more for banking services.
Design/methodology/approach
The analysis was based on a sample of 211 Nigerian bank customers procured through a mall-intercept survey technique. The partial least squares structural equation modelling procedure and the Preacher–Hayes Bootstrapping technique aided hypotheses testing.
Findings
This study demonstrates that elements of employee commitment to service delivery and customer involvement have significant positive effect on the components of customer value. It also shows that customer value components have significant effect on customers' willingness to pay more. Additionally, the study shows that components of customer value mediate the effect of employee commitment to service delivery and customer involvement on willingness to pay more.
Research limitations/implications
The study contributes to closing gaps in interactive marketing literature by uncovering how willingness to pay more for services is influenced by customer perceptions of employee commitment (affective and calculative) service delivery, customer involvement and customer value (hedonic and utilitarian).
Practical implications
It is important for managers to put in place measures that will help them know the kind of commitment cues their employees are emitting to customers as well as levels of customer involvement during service encounters.
Originality/value
This study breaks new ground in three unique ways. First, the study represents the first attempt to examine the combined effect of employee commitment to service delivery and customer involvement on consumer value perceptions. Second, the study also demonstrates that hedonic value has a more pronounced effect on willingness to pay more for banking services than utilitarian value. Finally, the study shows the extent to which customer value (hedonic vs utilitarian) mediates the effect of employee commitment to service delivery and customer involvement on willingness to pay more.
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Many psychologists posit that intrinsic motivation generated by personal interest and spontaneous satisfactions is qualitatively different from extrinsic motivation generated by…
Abstract
Many psychologists posit that intrinsic motivation generated by personal interest and spontaneous satisfactions is qualitatively different from extrinsic motivation generated by external rewards. However, the contemporary neural understanding of human motivation has been developed almost exclusively based on the neural mechanisms of extrinsic motivation. In neuroscience studies on extrinsic motivation, striatum activity has been consistently observed as the core neural system related to human motivation. Recently, a few studies have started examining the neural system behind intrinsic motivation. Though these studies have found that striatum activity is crucial for the generation of intrinsic motivation, the unique neural basis of intrinsic motivation has not yet been fully identified. I suggest that insular cortex activity, known to be related to intrinsic enjoyment and satisfaction, is a unique neural component of intrinsic motivation. In this chapter, I addressed the theoretical background to and empirical evidence for this postulation.
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Michael Tracey, Richard W. Fite and Mathias J. Sutton
The goal of this exploratory study is to establish an explanatory model and corresponding instrument to help further understand, and conduct research in the area of supply chain…
Abstract
The goal of this exploratory study is to establish an explanatory model and corresponding instrument to help further understand, and conduct research in the area of supply chain management (SCM). Constructs pertaining to SCM assimilation, SCM outcomes, and overall firm performance are operationally defined in terms of their dimensions and items. The business literature is utilized to help define the constructs and to generate potential measurement items. The scales are then purified and a preliminary test for predictive validity is performed.
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The purpose of this paper is to explain the discrepancy between ethnohistorical accounts on north-western Kalahari San of the nineteenth to early twentieth century and recent…
Abstract
Purpose
The purpose of this paper is to explain the discrepancy between ethnohistorical accounts on north-western Kalahari San of the nineteenth to early twentieth century and recent ethnographic accounts, the former depicting the San as intensely warlike, the latter as basically peaceable.
Design/methodology/approach
Review of historical, ethnohistorical and ethnographic source material (reports, journal articles, monographs).
Findings
The warlike ways of the nineteenth-century Kalahari San were reactions to settler intrusion, domination and encapsulation. This was met with resistance, a process that led to the rapid politicization and militarization, socially and ideationally, of San groups in the orbit of the intruders (especially the “tribal zone” they created). It culminated in internecine warfare, specifically raiding and feuding, amongst San bands and tribal groupings.
Research limitations/implications
While the nineteenth-century Kalahari San were indeed warlike and aggressive, toward both intruders and one another, this fact does not warrant the conclusion that these “simple” hunter-gatherer people have an agonistic predisposition. Instead, of being integral to their sociality, bellicosity is historically contingent. In the absence of the historical circumstances that fuel San aggression and warfare, as was the case after and before the people's exposure and resistance to hegemonic intruders, San society and ethos, in conformity with the social structure and value orientation of simple, egalitarian band societies, is basically peaceful.
Originality/value
A setting-the-record-straight corrective on current misunderstandings and misinformation on hunter-gatherer warfare.
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Shaker Bani-Melhem, Faridahwati Mohd-Shamsudin, Osama Khassawneh, Salima Hamouche and Petya Koleva
Adjusting professionally to new work roles in a foreign work environment can be a challenging and stressful experience for expatriates. However, whether this experience translates…
Abstract
Purpose
Adjusting professionally to new work roles in a foreign work environment can be a challenging and stressful experience for expatriates. However, whether this experience translates into counterproductive behaviour remains to be examined. Hence, drawing on organisational support theory (OST; Eisenberger et al., 1986), this study aims to investigate whether work adjustment mediates the effect of diversity-oriented leadership on psychological withdrawal behaviour. The authors also propose that the relationship between diversity-oriented leadership and psychological withdrawal behaviour (via work adjustment) is moderated by organisational-based self-esteem.
Design/methodology/approach
Dyadic data from 148 paired surveys of full-time expatriate employees and direct supervisors working in hotels were collected. Smart-PLS procedures with SEM were used to assess the research hypotheses.
Findings
Overall, the authors received empirical support for the mediation and moderated model. Contrary to the expectations, the authors demonstrate that diversity-oriented leadership has no significant direct effect on expatriate employees’ psychological withdrawal behaviours; however, this effect is significant only via the full mediation of work adjustment. This relationship appears stronger among expatriate employees who feel important and valued by their organisation (i.e. organisational-based self-esteem).
Originality/value
This research is valuable in various ways, including adding to the emerging literature on expatriate employees in the UAE, which heavily relies on such employees for economic growth. Furthermore, as many organisations are hiring a diverse workforce, diversity-oriented leadership is crucial in ensuring that culturally and demographically diverse employees remain productive and become valuable and significant members of the organisation.