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The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twentieth to be published in Reference Services Review, includes items in English published in 1993. A few are not annotated because the compiler could not obtain copies of them for this review.

The “Conference on Library Orientation” that eventually became the LOEX Conference began over 25 years ago in 1971. The following article looks at the history of library instruction as influenced by and illustrated by those conferences and recaps some of the major themes illustrated by articles in the conference proceedings over the LOEX Conference’s first 25 years.

The purpose of this paper is to explore a contributing factor – communication – within a team as well as with a client. Organizations that rely on key account teams for strategy implementation may find their “best laid plans” thwarted by communication problems associated with such teams.

This paper is based on depth interviews and content analysis. The authors analyze what team members and team leaders say and count positive/negative terms about communication within teams and with clients. These counts of such terms as a proportion of interview length are compared to the actual team success.

Negative comments about communication within the team focus on difficulty and positive comments focus on support. Interestingly, however, the best indicator of whether a team has succeeded in selling its key account is the extent of negative expressions about communication from key account managers. Presumably, the structure of key account teams gives them an extra leadership burden, and the authors’ see a relationship between their perception of communication shortcomings and success or failure.

The authors recommend investigating communication issues when strategy implementation depends on key account teams, but because this study is conducted using a qualitative method with one company, its results cannot be projected. The authors simply demonstrate what a company could learn from conducting its own study and comparing results to its sales success.

Little research has examined communication in key account teams or linked it to sales success.

The overall goal of science is to build a valid and reliable body of knowledge about the functioning of the world and how applying that knowledge can change it. As personnel and human resources management researchers, we aim to contribute to the respective bodies of knowledge to provide both employers and employees with a workable foundation to help with those problems they are confronted with. However, what research on research has consistently demonstrated is that the scientific endeavor possesses existential issues including a substantial lack of (a) solid theory, (b) replicability, (c) reproducibility, (d) proper and generalizable samples, (e) sufficient quality control (i.e., peer review), (f) robust and trustworthy statistical results, (g) availability of research, and (h) sufficient practical implications. In this chapter, we first sing a song of sorrow regarding the current state of the social sciences in general and personnel and human resources management specifically. Then, we investigate potential grievances that might have led to it (i.e., questionable research practices, misplaced incentives), only to end with a verse of hope by outlining an avenue for betterment (i.e., open science and policy changes at multiple levels).

The purpose of this paper is to use tenets of the complexity theory in order to study the effect of various determinants of firm’s performance, such as CEO’s compensation and age, for the case of 72 insurance companies.

The authors identify the asymmetries in the data set by creating quantiles and using contrarian analysis. Instead of ignoring this information and use a main effects approach, all the available information in the data set is taken into account. For this purpose, the authors use qualitative comparative analysis to find alternative equifinal routes toward high firm performance.

Five configurations are found which lead to high performance. Every one of the five configurations is found to be sufficient but not necessary for high firm performance.

The research findings contribute to a better understanding of the determinants of firm’s performance taking into account the asymmetries in the data set. The authors identify alternative paths toward high firm performance, which could be vital information for the decision maker inside a firm.

Progress in theory building in the field of collaborative networks in manufacturing is preponderantly seen in contributions from disciplines outside manufacturing science. Interdisciplinary research is one way of accelerating the development of appropriate theory for this emerging domain where industrial practice has moved beyond the state of the art of scientific knowledge for establishing workable, competitive solutions. The purpose of this paper is to examine to what extent interdisciplinary research has contributed to a better understanding of collaborative (manufacturing) networks.

To find out more about provenances of on‐going studies, to identify clusters of contributions and to provide direction for future work of researchers in this domain, publications of the past 22 years have been evaluated. To retrieve these contributions, a structured literature review has been undertaken by applying keywords to selected databases and using a strictly defined stepwise procedure. In total, 202 publications of all kinds have been evaluated.

From the analysis of the results, it appears that most interdisciplinary contributions to collaborative (manufacturing) networks rely on one original outside discipline for either developing solutions or advancing theoretical insight. Consequently, and after further analysis, it seems that researchers in collaborative networks hardly resort to multi‐disciplinary approaches, unless “natural”; further advances might arrive from stimulating these multi‐disciplinary avenues rather than sticking to more mono‐disciplinary, and less risky, takes on both applications and theoretical insight. A more detailed investigation of the value of contributions reveals that efforts to make interdisciplinary advances are either difficult or limited. Also, the findings indicate that researchers tend to follow a more “technical” approach to decision making by actors in networks rather than searching for a shift in paradigm.

While setting out these directions for future research and guiding research, this first‐of‐its‐kind review introduces the collaboration model as a systematic approach to collaborative (manufacturing) networks. This model might serve as a reference model to integrate disciplines for addressing the characteristics of Collaborative Networks. Its use in the review led to the finding that typical traits of networks, such as changeability, supplementary assets and decentralisation of decision making, are under‐researched.