Search results

1 – 5 of 5
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 1 March 1997

Kokin Lam and Wenxun Xing

Reviews some new trends in parallel machine scheduling (PMS). PMS, as an area of research, is governed by questions that arise in production planning, flexible manufacture…

1492

Abstract

Reviews some new trends in parallel machine scheduling (PMS). PMS, as an area of research, is governed by questions that arise in production planning, flexible manufacture systems, computer control, etc. The main characteristic of these problems is to optimize an objective, with jobs to be finished on a series of machines with the same function. Gives a short review of new developments in PMS associated with the problems of just‐in‐time (JIT) production, pre‐emption with set‐up, and capacitated machine scheduling. Discusses non‐regular objectives oriented by the JIT concept; pre‐emption with set‐up; capacitated machine scheduling; and relationships between PMS and vehicle routeing problems.

Details

International Journal of Operations & Production Management, vol. 17 no. 3
Type: Research Article
ISSN: 0144-3577

Keywords

Access Restricted. View access options
Article
Publication date: 1 October 2002

Xiande Zhao, R.S.M. Lau and Kokin Lam

Presents an approach to optimize the service configurations of a student canteen utilizing computer simulation and a total cost function that incorporates both the cost of…

1605

Abstract

Presents an approach to optimize the service configurations of a student canteen utilizing computer simulation and a total cost function that incorporates both the cost of services and the cost of waiting. The cost of waiting is measured in terms of the impact of waiting on the customer satisfaction and the resulting changes in future repurchases. By collecting data of waiting time and customer satisfaction from a student canteen, first evaluates the impact of waiting time on customer satisfaction and future purchase frequency. Subsequently develops a simulation model to simulate the service processes and waiting line behavior at the student canteen. By varying the number of servers at the two different stages of services and calculating the total cost per customer served, the performance of the system was optimized considering both the service cost and the cost of waiting in term of its impact on future purchases. The approach presented can be used with modification in designing service configurations for a variety of service organizations.

Details

International Journal of Service Industry Management, vol. 13 no. 4
Type: Research Article
ISSN: 0956-4233

Keywords

Access Restricted. View access options
Article
Publication date: 1 March 1997

Y.S. Lee and Kokin Lam

Describes the quality journey that began as quality control circles, moved to implement an international quality management system, and now continues its TQM programme called…

847

Abstract

Describes the quality journey that began as quality control circles, moved to implement an international quality management system, and now continues its TQM programme called “Quest for excellence”. Kowloon‐Canton Railway Corporation is the first railway company in Asia to have a part of its operations ISO 9001 certified. Examines some of the important lessons learned when several hundred non‐English‐speaking employees were required to be involved in the process of preparing for certification.

Details

International Journal of Quality & Reliability Management, vol. 14 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

Access Restricted. View access options
Article
Publication date: 1 August 2004

Kokin Lam and R.S.M. Lau

As the call center services are becoming an integrated part of most organizations, the efficiency of their operations is vital to the competitiveness of the organizations. This…

3583

Abstract

As the call center services are becoming an integrated part of most organizations, the efficiency of their operations is vital to the competitiveness of the organizations. This paper describes a restructuring effort of a Hong Kong‐based company, which provides technical support services in office equipment, computer and system products. Faced with many process improvement opportunities, a simulation approach is used to explore the different options and to evaluate the results for restructuring the existing call centers. The analysis of the simulated results has confirmed that the greatest improvement opportunity is to merge the existing resources into a single call center. Assured by the simulation findings, management is able to evaluate different tangible and intangible benefits before implementing the restructuring plan.

Details

Business Process Management Journal, vol. 10 no. 4
Type: Research Article
ISSN: 1463-7154

Keywords

Access Restricted. View access options
Article
Publication date: 1 June 1998

Kokin Lam and Xiande Zhao

Over the years, many teaching methods and techniques have been suggested and used in university teaching. However, the effectiveness of these teaching techniques and methods has…

4017

Abstract

Over the years, many teaching methods and techniques have been suggested and used in university teaching. However, the effectiveness of these teaching techniques and methods has not been carefully evaluated. We propose and test a methodology for identifying different teaching techniques and for evaluating their effectiveness in achieving educational objectives from students’ perspective. This paper demonstrates how quality function deployment (QFD) and analytic hierarchy process (AHP) are used in identifying teaching methods and techniques and in evaluating their effectiveness in achieving educational objectives.

Details

International Journal of Quality & Reliability Management, vol. 15 no. 4
Type: Research Article
ISSN: 0265-671X

Keywords

1 – 5 of 5
Per page
102050