An application of quality function deployment to improve the quality of teaching

Abstract

Over the years, many teaching methods and techniques have been suggested and used in university teaching. However, the effectiveness of these teaching techniques and methods has not been carefully evaluated. We propose and test a methodology for identifying different teaching techniques and for evaluating their effectiveness in achieving educational objectives from students’ perspective. This paper demonstrates how quality function deployment (QFD) and analytic hierarchy process (AHP) are used in identifying teaching methods and techniques and in evaluating their effectiveness in achieving educational objectives.

Citation

Lam, K. and Zhao, X. (1998), "An application of quality function deployment to improve the quality of teaching", International Journal of Quality & Reliability Management, Vol. 15 No. 4, pp. 389-413. https://doi.org/10.1108/02656719810196351