Klaus Helling, Markus Blim and Bernadette O'Regan
To provide information to practitioners and researchers on how virtual networks can enhance the cooperation between organisations to help find sustainable solutions for complex…
Abstract
Purpose
To provide information to practitioners and researchers on how virtual networks can enhance the cooperation between organisations to help find sustainable solutions for complex environmental problems.
Design/methodology/approach
Along with the derivation of a theoretical classification of virtual networks, practical examples of material flow management (MFM) are described. The analysis of best practice is conducted to present actual developments along with virtual forms of cooperation within the environmental community.
Findings
The practical success of virtual networks in the environmental sector shows the direction of the future development. By using internet‐based information and communication tools, virtual networks are not limited by national borders and are able to enhance the cooperation of organisations in a global way. This means that virtual networks are essential instruments in developing complex solutions in the face of the global environmental challenge.
Research limitations/implications
The case studies described are exclusively German in origin, as MFM is a recognised and widely implemented tool for sustainability in Germany.
Practical implications
This paper provides practical information to practitioners and researchers on successful virtual forms of cooperation within the environmental sector and clearly identifies the value in maintaining virtual networks.
Originality/value
The information, and details of case studies, outlined in this paper provide useful advice to organisations seeking information regarding the success of virtual networks within the environmental sector.
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Keywords
Birgit Bosio, Katharina Rainer and Marc Stickdorn
Many companies struggle with the assessment of customer experience. This chapter aims to demonstrate how mobile ethnography tackles this issue by assessing data in a holistical…
Abstract
Purpose
Many companies struggle with the assessment of customer experience. This chapter aims to demonstrate how mobile ethnography tackles this issue by assessing data in a holistical way, in-situ, and in real-time.
Methodology/approach
The chapter describes the implementation of a mobile ethnography project in a tourist destination, including participant recruitment, data collection, data analysis, and the derivation of insights.
Findings
The mobile ethnography project allowed to gain deep insights into the customers’ journeys.
Research limitations/implications
Future research will need to further investigate questions of participant recruitment, the effectiveness of incentives as well as the performance of the data collection process. Furthermore the findings of this case need to be replicated in the context of other industries, as well as in other cultural contexts.
Practical implications
Mobile ethnography allows companies to gain more information on customer experience in real-time, thus with reduced cognitive and emotional bias. Therefore, the method can help to improve the touristic service offering and, consequently, customer experience.
Originality/value
As companies are searching for new approaches to research and manage customer experience, this chapter is of high value for both academia and practice.
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Kartikeya Bajpai and Klaus Weber
We examine the translation of the concept of privacy in the advent of digital communication technologies. We analyze emerging notions of informational privacy in public discourse…
Abstract
We examine the translation of the concept of privacy in the advent of digital communication technologies. We analyze emerging notions of informational privacy in public discourse and policymaking in the United States. Our analysis shows category change to be a dynamic process that is only in part about cognitive processes of similarity. Instead, conceptions of privacy were tied to institutional orders of worth. Those orders offered theories, analogies, and vocabularies that could be deployed to extrapolate the concept of privacy into new domains, make sense of new technologies, and to shape policy agendas.
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Zech’s so-called Nachdichtung or ‘adaptation’ Die lasterhaften Lieder und Balladen des François Villon is one of the most printed books of German lyric poetry and has been widely…
Abstract
Zech’s so-called Nachdichtung or ‘adaptation’ Die lasterhaften Lieder und Balladen des François Villon is one of the most printed books of German lyric poetry and has been widely misinterpreted as a translation of French medieval poet François Villon. The erroneous attribution of these texts has caused an immense amount of confusion and misinformation to spread in relation to the authorship of several poems due to the popularisation of these supposedly medieval texts by medieval metal bands In Extremo and Subway to Sally. Zech’s fascinating artistic fraud forms the framework for questioning how source material, which ranges from authentic historical texts through to ex nihilo pseudo-medieval writings, is situated between the related, at times conflicting, norms and traditions of medieval market music and mittelalter metal.
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This paper reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
Abstract
Purpose
This paper reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
Design/methodology/approach
This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.
Findings
Back in the late 1800s, John Abbott said that “every man's ability may be strengthened or increased by culture”. Well over a century may have passed since then, but time has not dulled the significance of the former Canadian prime minister's words. Just ask the folks at Walt Disney. Mere mention of the entertainment giant's name invariably conjures up memories of lovable characters and unparalleled fun for the young and not so young alike. At the company itself, however, fun seemed no longer part of the equation. And the reason for this? The prohibitive culture that soured boardroom relations. Under autocratic former CEO Michael Eisner, control rather than collaboration was the norm and unit heads became afraid or unable to make decisions. With Disney vying for a share of the digital market, the timing of the upheaval could hardly have been worse. Talk about pressing the self‐destruct button.
Practical implications
Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.
Originality/value
The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.