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Article
Publication date: 1 June 2021

Ali Ziaee Bigdeli, Kawaljeet Kapoor, Andreas Schroeder and Omid Omidvar

This paper explains how servitization disrupts long-established internal and external boundaries of product-focused manufacturers and investigates the root causes of servitization…

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Abstract

Purpose

This paper explains how servitization disrupts long-established internal and external boundaries of product-focused manufacturers and investigates the root causes of servitization challenges.

Design/methodology/approach

The authors draw from the collective experiences of 20 senior executives from ten multinational manufacturers involved in servitization, using a multiple case study approach, and employ a codebook thematic analysis technique.

Findings

The authors develop an integrative framework based on the theoretical notions of power, competency and identity boundaries to offer insights into the root causes of various servitization-related challenges.

Research limitations/implications

Although the extant literature discusses servitization challenges, it does not examine the underlying root causes that create them in the first place. This study contributes to the extant research by establishing rational links between organisational boundaries (internal and external) and servitization challenges in the interest of building a coherent and systematically integrated body of theory that can be successfully applied and built upon by future research.

Practical implications

This study provides a foundation for managers to recognise, anticipate and systematically manage various boundary-related challenges triggered by servitization.

Originality/value

It is one of the first studies to employ the concept of organisational boundary to understand the challenges created by servitization and to account for both internal (between different functions of the same organisation) and external boundaries (between an organisation and its external stakeholders) to establish a holistic understanding of the impacts of servitization on manufacturers.

Details

International Journal of Operations & Production Management, vol. 41 no. 5
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 5 August 2014

Kawaljeet Kaur Kapoor, Yogesh K. Dwivedi and Michael D. Williams

Rogers’ diffusion of innovations theory typically concerns attributes that steer the process of inducing new ideas through various communication channels, which essentially…

3001

Abstract

Purpose

Rogers’ diffusion of innovations theory typically concerns attributes that steer the process of inducing new ideas through various communication channels, which essentially diffuse different types of innovations into different systems. After Rogers, Tornatzky, and Klein presented 30 such attributes (five of which were Rogers’) that steered the process of innovation diffusion. The purpose of this paper is to use a systematic approach in reviewing the literature pertaining to these 30 attributes, followed by the meta-analysis of the articles collated in relevance to these attributes.

Design/methodology/approach

Publications in the time frame of 1996-mid 2011 in this field of literature have been shortlisted for this review. A total of 223 innovation articles are studied in detail to collate the relevant data needed to reflect on the various informative trends exhibited by the shortlisted innovation attributes.

Findings

An analysis of these trends will be carried out across three different categories – first, subjective analysis; second, seven features of an ideal innovation attribute study (approach, dependent variable, study type, instrument, measure, number of attributes, number of innovations, adopting unit); and third, antecedents and descendants of the innovation attributes, which altogether will be used deduce findings, limitations, and suggestions for future research from this review.

Originality/value

No recent study has analysed existing research on less explored innovation adoption attributes. Therefore, analysis and findings presented in this research is original and will make adequate contribution to the existing research on this topic. Findings presented in this submission would be helpful for researchers, authors, reviewers, and editors.

Details

European Journal of Innovation Management, vol. 17 no. 3
Type: Research Article
ISSN: 1460-1060

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Article
Publication date: 7 February 2017

Changiz Valmohammadi, Farzad Ebrahimi and Mohsen Mohammadi

The main objective of this study is to propose a model to study the impact of radio-frequency identification (RFID) technology on organizational performance of the Library of the…

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Abstract

Purpose

The main objective of this study is to propose a model to study the impact of radio-frequency identification (RFID) technology on organizational performance of the Library of the Academy of Arts in Iran. The Specialized Library at the Iranian Academy of the Arts (IAA) as one of the biggest national Iranian libraries has implemented and exploited RFID technology. This research aims to present a pattern for studying the effect of RFID on organizational performance at the Specialized Library at IAA from an employee’s perspective.

Design/methodology/approach

The statistical population includes 91 library staffs and managers of IAA. The data were collected through a questionnaire. The research literature was studied first, and the following four components were determined as research variables: service provision, costs, customer satisfaction and response time. The Cronbach’s alpha was calculated to test the questionnaire reliability, which resulted in an acceptable level of 0.829. The structural equation modelling method through SPSS and SmartPLS was applied to analyse the data.

Findings

The results indicate that there is a positive relationship between technology usage at the IAA library with an improved service provision, enhanced customer satisfaction and reduced response time; however, the hypothesis related to RFID usage and reduced costs was not supported.

Research limitations/implications

As this study is limited to one library, it is recommended that to provide a suitable ground for benchmarking purposes and to facilitate successful implementation of RFID technology in other sectors of the country, future studies should be focused on various industries.

Originality/value

To the best knowledge of the authors, no comprehensive model has been developed to present a pattern for studying the effect of RFID on organizational performance, particularly in the context of Iran.

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