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Effective participation in the competitive bidding arena is one of the main vehicles for securing the necessary additional funds to maintain and develop UK public library services. This paper documents the extent and scale of bidding by public libraries and presents areas of good practice emerging from research into the effects that the bidding culture has had on the development of English local government archive, library and museum services. Key findings suggest that approaches to external funding should be strategy‐driven taking place within a framework of purpose and rationale; that success is often highly dependent on the leadership and networking skills of library managers; and that partnership working should be encouraged and adopted. Successful proposals should demonstrate the benefits and credibility of proposers to deliver; provide evidence of properly resourced project management including methods of monitoring and evaluation; explicitly address the relevant funding criteria and be well‐researched and carefully planned.

The paper is based on a presentation made at Northumbria Lite, the one‐day session held by the Northumbria Performance Measures Conference series team at IFLA in Glasgow, August 2002, on the invitation of the IFLA Statistics and Library Theory and Research Roundtables. It has been supplemented with some up‐dated figures and graphs. Dr Linda Banwell, Director of the JUBILEE project, gave the presentation, which focuses on evaluation in JUBILEE, with specific reference to the derivation and representation of impact and outcomes for library services.

Presents the findings of the LOGOPLUS project. The aim of this project was to ascertain to what extent the move to unitary authorities during the 1995‐1998 re‐organisation of local government was seamless for public library users and staff. Case studies were undertaken in nine local authorities. Representatives formed the Steering Group which identified the following significant areas of change to be investigated: politics, finance, integration, co‐operation, staff, communication and users. Research findings have indicated a number of success factors which contributed to seamlessness: councillors and managers who were committed to the provision of excellent services; transitional finance sufficient to cover the process of the change; effective leadership; clear definition of mission and goals; multi‐skilling where appropriate and supportive users. However, some libraries have suffered because councillors or managers did not have a clear vision; there was insufficient finance; managers were not good communicators and there was little or no training for staff.

This paper presents some of the findings from research into the effects that the emergent bidding culture has had on the development of English local government archive, library and museum services. The project was funded by Resource and undertaken by the Information Management Research Institute at the University of Northumbria at Newcastle. The research revealed that the extent of involvement by archives and record management services in competitive bidding for external funds was dependent on a number of factors including the level of existing resource bases of archive services; the geographical and cognitive locations of archives; and the focus of external funding opportunities. However, the need for archives and records management services to engage in effective bidding is not likely to disappear, and it is suggested that these organisations must adopt a dynamic approach to bidding and marketing, asserting that their needs – ‘sexy’ or otherwise – deserve appropriate funding.

Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999‐2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use and learning, and to identify barriers and facilitators to the use of electronic information services (EIS). Key Framework outcomes are: a multi‐dimensional across sector methodology for the continued monitoring of user behaviour in respect of EIS and the factors that impact on that behaviour; a profile of user behaviour in respect of EIS over the three annual cycles of the Framework; the EIS Diagnostic Toolkit that can be used to benchmark development in the provision and use of EIS in specific disciplines or at specific institutions; a methodology for monitoring, and a profile of the EIS resources available to higher and further education users; and a summary of some of the key issues in their provision. The challenge for the future is the embedding of EIS in curricula and learning experiences.

This paper reports and reflects upon a number of the findings and issues emerging from evidence collated to date as part of JUBILEE (Joint Information Systems Committee (JISC) user behaviour in information seeking: longitudinal evaluation of electronic information services), a significant, ongoing UK research project. The evidence is largely based on analysis and interpretation of the qualitative data from the research, with discussion focusing on information seeking behaviour and information skills in relation to electronic information sources. The background and aims of the research are outlined, succeeded by an exploration of the differing types of information technology (IT) skills needed by users to ensure effective use of electronic information services (EIS). Finally, extrapolating from the research data, there is consideration as to how these IT skills can be effectively developed in the higher education environment. Referring back to the title of this paper, a stress is placed on the importance of a converged, “joined up” approach to EIS provision.