John R. Olson and Kenneth K. Boyer
The purpose of this paper is to look at the ways in which the internet has changed the way in which many organizations now do business. The internet has made the transference of…
Abstract
Purpose
The purpose of this paper is to look at the ways in which the internet has changed the way in which many organizations now do business. The internet has made the transference of information easy but fulfilling online orders has proved to be a challenge.
Design/methodology/approach
This study presents detailed analysis of 238 customers of a world‐renowned not‐for‐profit organization – the Chicago Symphony Orchestra (CSO). Our sample of customers consists of patrons who ordered tickets online at least once during the 2001/2002 concert seasons. Factors influencing the development of an e‐loyal customer database were examined.
Findings
The results indicate that customers realize significant benefits from using the internet to purchase concert tickets. Patrons also indicated that they were satisfied with their internet service experience.
Originality/value
The role of the internet within organizations will change dramatically over the next decade. For organizations that are attempting to use the internet as a primary sales medium, they must realize that their success hinges on the development of a sustainable customer base. For established organizations, the integration of the internet into their existing business will be one of the keys to future success.
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Scott R. Swenseth, John R. Olson and Peter B. Southard
Manufacturing strategy literature continues to be split between process and content. Content has continually evolved and more precise applications have been developed. Process has…
Abstract
Manufacturing strategy literature continues to be split between process and content. Content has continually evolved and more precise applications have been developed. Process has lagged behind because of the difficulty in conducting research in this area. Little has been developed since the introduction of the product profiling mechanism. This study presents a methodology that extends the product profiling technique, resulting in more appropriate content recommendations. Two case examples, one manufacturing operation and one service operation, are provided to demonstrate the improved performance of the product profile when combined with simulation. In both cases, problem symptoms caused the organization to seek help in scheduling operations. Cursory study clearly indicated that neither organization had a scheduling problem, but rather, an improper relationship between the marketing and operations functions of the organizations. In both cases, it was possible to demonstrate, with product profiling, the lack of coordination between the marketing and operating functions of the organizations. Product profiling alone, however, was not sufficient to convince either organization to implement proper solutions. When changes were supplemented with a graphical simulation analysis, both organizations agreed with the recommendations and began implementing change.
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The purpose of this article is twofold: to identify the characteristics of research on organisation and management in Arab countries and to find out whether research results…
Abstract
The purpose of this article is twofold: to identify the characteristics of research on organisation and management in Arab countries and to find out whether research results support the culture‐free hypothesis or not. A thorough search of sixteen journals, research monographs, books and theses produced only 35 empirical studies. Most of these studies were exploratory, descriptive, and used small convenient samples. Although some findings supported the culture‐bound hypothesis, major conceptual and methodological weaknesses in these studies throw doubt upon the validity of their results.
A research‐based approach was used to develop business supportive office workplace design concepts during individual projects for multiple US‐based clients. Together, the…
Abstract
A research‐based approach was used to develop business supportive office workplace design concepts during individual projects for multiple US‐based clients. Together, the databases for those projects represent about 13,000 responses to data‐gathering questionnaires. Analysis was done across those responses to determine whether there were common patterns or findings that would be of benefit to the design community. The results of this across‐project analysis show that the two workplace qualities that consume the largest portion of the workday and have the greatest effects on individual performance, team performance and job satisfaction are support for distraction‐free solo work, and support for impromptu interactions anywhere in the workplace (but primarily in or near individual workspaces). The noise generated by conversations of all kinds can be an impediment to distraction‐free solo work, creating a potential conflict. Effective workplace design can both enhance support for these two most important activities by themselves, and allow them to coexist effectively within the same individual workspace areas.
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Under this heading are published regularly abstracts of all Reports and Memoranda of the Aeronautical Research Council, Reports and Technical Notes of the United States National…
Abstract
Under this heading are published regularly abstracts of all Reports and Memoranda of the Aeronautical Research Council, Reports and Technical Notes of the United States National Advisory Committee for Aeronautics and publications of other similar Research Bodies as issued
Johnna Capitano, Kristie L. McAlpine and Jeffrey H. Greenhaus
A core concept of work–home interface research is boundary permeability – the frequency with which elements from one domain cross, or permeate, the boundary of another domain…
Abstract
A core concept of work–home interface research is boundary permeability – the frequency with which elements from one domain cross, or permeate, the boundary of another domain. Yet, there remains ambiguity as to what these elements are and how these permeations impact important outcomes such as role satisfaction and role performance. The authors introduce a multidimensional perspective of work–home boundary permeability, identifying five forms of boundary permeation: task, psychological, role referencing, object, and people. Furthermore, based on the notion that employee control over boundary permeability behavior is the key to achieving role satisfaction and role performance, the authors examine how organizations’ HR practices, leadership, and norms impact employee control over boundary permeability in the work and home domains. The authors conclude with an agenda for future research.
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Michael Kompf and Frances O’Connell Rust
The first part of this chapter addresses the history and development of the International Study Association of Teachers and Teaching (ISATT) and its engagement with the global…
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The first part of this chapter addresses the history and development of the International Study Association of Teachers and Teaching (ISATT) and its engagement with the global educational community. We provide an account of the context and background against which ISATT developed as well as information about the founders’ orientations and the actions that led to ISATT’s birth. The second part of the chapter uses patterns of topic focus as graphic indicators of the evolution of ISATT’s research interests expressed through publication titles.
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The chapter introduces the reader to select language of human sexuality and the definitions and characteristics of some key terms related to lesbian, gay, bisexual, transgender…
Abstract
The chapter introduces the reader to select language of human sexuality and the definitions and characteristics of some key terms related to lesbian, gay, bisexual, transgender, and questioning/queer (LGBTQ+), identifies different theoretical perspectives of human sexuality and sexual orientation, and discusses select LGBTQ+ theories and concepts in a historical context that library and information science (LIS) professionals should consider while performing their roles related to information creation–organization–management–dissemination–research processes. It helps better understand the scope of what is LGBTQ+ information and traces its interdisciplinary connections to reflect on its place within the LIS professions. The chapter discusses these implications with the expectation of the LIS professional to take concrete actions in changing the conditions that lack fairness, equality/equity, justice, and/or human rights for LGBTQ+ people via the use of information. Important considerations in this regard include the need for an integrative interdisciplinary LGBTQ+ information model, growth of a diversified LGBTQ+ knowledge base and experiences, holistic LGBTQ+ information representations, LGBTQ+ activism, and participatory engagement and inclusion of LGBTQ+ users.
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Lorraine G. Olson, George Gogos and Venkataramana Pasham
We present a new nonlinear axisymmetric finite element model for heat transfer and powder deposition in rotational molding. Arbitrary Lagrangian Eulerian techniques are employed…
Abstract
We present a new nonlinear axisymmetric finite element model for heat transfer and powder deposition in rotational molding. Arbitrary Lagrangian Eulerian techniques are employed to track the gradual growth of the plastic layer. Results using this approach compare well with earlier 1‐D models and with experimental data. Using the model to study the effects of locally enhanced heat transfer on part wall thickness, we find that controlling the relative magnitudes of radial and circumferential heat transfer is crucial in order to obtain desired wall thickness profiles.