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Article
Publication date: 28 January 2025

Wen-Yau Liang, Chun-Che Huang, Tzu-Liang (Bill) Tseng and Jia-Chi Chen

Up to 89.1% of consumers have changed their decisions due to the influence of online reviews. In order to increase the number of reviews, some websites and platforms have adopted…

36

Abstract

Purpose

Up to 89.1% of consumers have changed their decisions due to the influence of online reviews. In order to increase the number of reviews, some websites and platforms have adopted feedback incentives. Research shows that offering review incentives does increase the likelihood of consumers writing reviews. However, the review reward system also brings some problems. Consumers may doubt the authenticity of product reviews that are incentivized by rewards, believing that reviewers are only writing reviews for personal gain, which has a negative impact on the credibility of the reviews. To address this issue, this study proposes a mechanism for mandatory disclosure of review incentives as research demonstrates that transparent online communication of a platform’s efforts can substantially boost review helpfulness restore trust in online platforms, and even improve purchase intentions.

Design/methodology/approach

This study applies the S-O-R (Stimulus-Organism-Response) theoretical framework and utilizes a simulated situational questionnaire to investigate the impact of online reviews on consumers' emotional and behavioral responses within the context of a mandatory disclosure review reward system. The model identifies four key constructs: review quality as the Stimulus, review credibility and review usefulness as the Organism, and purchase intention as the Response. Data were collected through the questionnaire and subsequently analyzed to understand these relationships.

Findings

The results show that review quality has a significant positive impact on review credibility, review usefulness and purchase intention. Similarly, review credibility and review usefulness also have significant positive impacts on purchase intention.

Originality/value

To mitigate the potential negative effects of review reward systems, this study introduces a mandatory disclosure of the review reward and examines its impact using a simulated situational questionnaire. The study hypothesizes that mandatory disclosure of rewarded reviews enables consumers to identify these reviews, which may, in turn, enhance their purchase intentions.

Details

Asia Pacific Journal of Marketing and Logistics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 18 June 2019

Han-Cheng Dan, Zhuo-Min Zou, Jia-Qi Chen and An-Ping Peng

The soil water retention curve (SWRC) and unsaturated hydraulic conductivity (UHC) are crucial indices to assess hydraulic properties of porous media that primarily depend on the…

261

Abstract

Purpose

The soil water retention curve (SWRC) and unsaturated hydraulic conductivity (UHC) are crucial indices to assess hydraulic properties of porous media that primarily depend on the particle and pore size distributions. This study aims to present a method based on the discrete element model (DEM) and the typical Arya and Paris model (AP model) to numerically predict SWRC and UHC.

Design/methodology/approach

First, the DEM (PFC3D software) is used to construct the pore and particle size distributions in porous media. The number of particles is calculated according to the AP model, which can be applied to evaluate the relationship between the suction head and the moisture of porous media. Subsequently, combining critical path analysis (CPA) and fractal theory, the air entry value is applied to calculate the critical pore radius (CPR) and the critical volume fraction (CVF) for evaluating the unsaturated hydraulic conductivity.

Findings

This method is validated against the experimental results of 11 soils from the clay loam to the sand, and then the scaling parameter in the AP model and critical volume fraction value for many types of soils are presented for reference; subsequently, the gradation effect on hydraulic property of soils is analyzed. Furthermore, the calculation for unbound graded aggregate (UGA) material as a special case and a theoretical extension are provided.

Originality/value

The presented study provides an important insight into the relationship between the heterogeneous particle and hydraulic properties by the DEM and sheds light on the directions for future study of a method to investigate the hydraulic properties of porous media.

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Article
Publication date: 18 September 2017

Chieh-Shuo Chen, Jia-Chi Cheng, Fang-Chi Lin and Chihwei Peng

The house money effect is proposed to describe that people appear to consider large or unexpected wealth gains to be distinct from the rest of their wealth, and are thus more…

2048

Abstract

Purpose

The house money effect is proposed to describe that people appear to consider large or unexpected wealth gains to be distinct from the rest of their wealth, and are thus more willing to gamble with such gains than they ordinarily would be. On the other hand, the availability heuristic describes that people tend to have a cognitive and systematic bias due to their reliance on easily available or associational information. The purpose of this paper is to employ these behavioral perspectives in an empirical model regarding the January anomaly to explore investor behavior in Taiwanese stock market with bonus culture and well-known electronics industry.

Design/methodology/approach

This study uses the conventional and standard dummy variable regression model, as employed in prior studies, and further includes some control variables for firm, industry and macro-economic level factors. Moreover, 19 industrial indices for Taiwanese stock market over the period January 1990 to December 2014 are included in this study to examine the hypotheses, except for the 1997 Asian financial crisis and the global financial crisis period of 2007-2009 to avoid the potential effect. On the other hand, the authors also use the entire sample period of 1990-2014 for understanding whether the magnitude of January effect is different.

Findings

The empirical results indicate that Chinese bonus payments in January induce a strong January effect in the Taiwanese stock market, especially when most listed firms have positive earnings growth in the preceding year, suggesting a house money effect. Moreover, this study further provides some preliminary evidence that the higher January returns due to bonus culture are apparent only in the electronics industry when both Chinese New Year and bonus payments are in January, implying the role of availability heuristic based on the electronics stocks in investor behavior before the impending stock exchange holidays. Some robust tests show qualitative support.

Research limitations/implications

The major contribution of this study is to extend the existing research by incorporating cultural and industrial factors with behavioral finance, thus enriching the literature on the causes of seasonality for Asian stock markets.

Practical implications

This study also has behavioral implications of investments for investors in the Taiwanese stock market, especially for foreign institutional investors which pay close attention to this market.

Originality/value

This study first applies and examines the culture bonus hypothesis with regard to how employees who receive culture bonuses in January can change their attitudes toward risk and induce the January effect from the concept of mental accounting. Moreover, this study further proposes and examines the extended culture bonus hypothesis related to how the January effect due to culture bonus is different for the electronics and non-electronics industries when taking into account the stock market holidays from the concept of availability heuristic.

Details

Management Decision, vol. 55 no. 8
Type: Research Article
ISSN: 0025-1747

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Book part
Publication date: 6 September 2018

Jia-Chi Cheng, Fang-Chi Lin and Tsai-Hui Tung

This study examines whether investment horizons among institutional investors affect cash dividend payout policies among firms. We use institutional ownership volatility and…

Abstract

This study examines whether investment horizons among institutional investors affect cash dividend payout policies among firms. We use institutional ownership volatility and persistence to measure institutional ownership stability. We find that cash dividend payout ratios are negatively correlated to volatility and positively correlated to persistence. The results suggest that firms with stable institutional investors encourage managers to pay cash dividends rather than invest in suboptimal projects or perquisite consumption. Furthermore, this study tests whether the impact of institutional ownership stability on cash dividend policy matters in firms with greater agency costs. This study finds that stable institutional ownership increases cash dividends for firms with severe or slight agency problems. These findings suggest that institutional ownership stability plays an important role in monitoring and hence in determining cash dividends.

Details

Advances in Pacific Basin Business, Economics and Finance
Type: Book
ISBN: 978-1-78756-446-6

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Article
Publication date: 6 July 2010

Jia‐Chi Huang

This study seeks to explore team goal orientation as a team characteristic that affects team members' self‐regulation, and conflict management approach as a self‐regulation…

14565

Abstract

Purpose

This study seeks to explore team goal orientation as a team characteristic that affects team members' self‐regulation, and conflict management approach as a self‐regulation tactic. Its purpose is to investigate the moderating effect of team goal orientation and conflict management approach on the linkage between task conflict and relationship conflict.

Design/methodology/approach

Data were received from 529 team members in 120 R&D teams in Taiwan. The hypothesis is tested using hierarchical regressions.

Findings

The results indicate that team goal orientation and a conflict management approach moderated the relationship between task conflict and relationship conflict. The positive relationship between task conflict and relationship conflict was weaker under conditions of higher team learning orientation and lower team performance orientation. The positive association between task conflict and relationship conflict was also weaker among teams that engaged in cooperative conflict management and did not engage in the avoiding conflict management approach.

Research limitations/implications

The study is cross‐sectional in design, limiting the ability to make causal assertions about links between task conflict and relationship conflict.

Practical implications

To prevent detrimental relationship conflict triggered by task conflict, supervisors may need to use goal orientation disposition as a criterion in selecting team members. Supervisors also could frame the tasks and discussions of team members towards learning rather than performance goals, enabling team members to openly share divergent opinions and take advantage of task conflict.

Originality/value

The study facilitates understanding of how to unbundle the linkage between task conflict and relationship conflict in teams, along with making contributions to conflict theory.

Details

International Journal of Conflict Management, vol. 21 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

Available. Content available
Book part
Publication date: 6 September 2018

Abstract

Details

Advances in Pacific Basin Business, Economics and Finance
Type: Book
ISBN: 978-1-78756-446-6

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Article
Publication date: 9 October 2017

Avan Jassawalla and Hemant Sashittal

The purpose of this paper is to contribute to extant conflict management theory by presenting evidence from a two-stage study of conflict initiated by pre-graduation Millennials…

1650

Abstract

Purpose

The purpose of this paper is to contribute to extant conflict management theory by presenting evidence from a two-stage study of conflict initiated by pre-graduation Millennials in entry-level work environments.

Design/methodology/approach

The paper presents an inductively derived conceptual model, hypotheses and measurement scales grounded in Millennials’ voices. Then, based on survey data, the scales are tested for structural coherence, and hypotheses are validated using structural equation modeling methodology.

Findings

Most Millennials initiate conflict with older coworkers and supervisors in the workplace because of the hurt they feel over the unfairness they experience. While confronting their superiors, they take an aggressive stand (“you are wrong, you should change”) and learn that the organization is duplicitous and that they should initiate conflict with superiors in the future to protect against unfairness in a duplicitous organization.

Research limitations/implications

The findings and implications reflect the perspectives of Millennials who initiated conflict with superiors or more experienced coworkers in entry level workplaces. Reports of multiple perspectives and from other contexts are left to future research.

Practical implications

Millennials may well enter the workforce with attitudes and behaviors older coworkers and supervisors find aberrant. However, the interactions between Millennials, older generations and the socio-technical environment of entry-level workplaces lie at the root of the conflict Millennials initiate. Older generations may have implicitly produced – albeit to varying extents – opaque environments in which entry-level Millennials feel manipulated.

Originality/value

The study reports a relatively rare two-stage study that begins with exploration and discovery using qualitative data, and concludes with hypotheses tests based on survey data. A new context is explored; i.e. Millennials initiating conflict in vertical dyads. New concerns about the veracity of the entry-level work environment are raised.

Details

International Journal of Conflict Management, vol. 28 no. 5
Type: Research Article
ISSN: 1044-4068

Keywords

Available. Open Access. Open Access
Article
Publication date: 14 March 2024

Lázaro Florido-Benítez

The purpose of this paper is to analyse the metaverse platform in a social context to better understand the future of this tool in tourism cities and how this can help to improve…

1874

Abstract

Purpose

The purpose of this paper is to analyse the metaverse platform in a social context to better understand the future of this tool in tourism cities and how this can help to improve the well-being of residents in both digital and physical scenarios.

Design/methodology/approach

In this paper, the current and probable developments in the metaverse, and its use in tourism cities and companies have been investigated. Moreover, this study develops, collects and examines the main metaverse definitions by expert authors and organizations as a methodology to ensure the transparency and credibility of the metaverse analysis.

Findings

Findings suggest that the fusion of the metaverse and tourism cities must create residents’ services and experiences in the new MetaTourPolis to help interact and connect citizens with the city’s institutions and companies, as well as make tourism cities more attractive, innovative, environmentally friendly and healthier places to live. Metaverse will bring new changes for residents and tourists, in fact, this virtual platform is already changing and improving the residents’ quality of life and people with disabilities in tourism cities. For instance, the metaverse platform has been implemented in Seoul, Santa Monica and Dubai MetaTourPolis to interact with their residents, including people with disabilities, to resolve bureaucratic and administrative problems, avoiding this group and the rest of the residents travelling by bus or car to the city’s institutions. In addition, several metaverse applications based on softbot tutors or metaverse virtual social centres have been developed to improve blind and impaired people, and elderly people’ quality of life, respectively.

Originality/value

A new concept called “MetaTourPolis” has been included to stage the relationship between tourism cities and the metaverse platform, where the fusion of metaverse and the new tourism polis of the 21st century will be at the service of citizens, tourists and companies, to create more sustainable, efficient, quantitative and environmental tourism cities.

Details

International Journal of Tourism Cities, vol. 10 no. 3
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 1 January 2006

Tony Fang

To examine the nature of Chinese business negotiating style in Sino‐Western business negotiations in business‐to‐business markets involving large industrial projects from a social…

20286

Abstract

Purpose

To examine the nature of Chinese business negotiating style in Sino‐Western business negotiations in business‐to‐business markets involving large industrial projects from a social cultural point of view.

Design/methodology/approach

A conceptual approach developed from personal interviews.

Findings

This study reveals that the Chinese negotiator does not possess an absolute negotiating style but rather embraces a mixture of different roles together: “Maoist bureaucrat in learning”, “Confucian gentleman”, and “Sun Tzu‐like strategist”. The Chinese negotiating strategy is essentially a combination of cooperation and competition (termed as the “coop‐comp” negotiation strategy in this study). Trust is the ultimate indicator of Chinese negotiating propensities and role choices.

Research limitations/implications

The focus of this study is on Chinese negotiating style shown in large B2B negotiations with Chinese SOEs.

Originality/value

Differing from most other studies on Chinese negotiating style which tend to depict the Chinese negotiator as either sincere or deceptive, this study points out that there exists an intrinsic paradox in Chinese negotiating style which reflects the Yin Yang thinking. The Chinese negotiator has a cultural capacity to negotiate both sincerely and deceptively and he/she changes coping strategies according to situation and context, all depending on the level of trust between negotiating partners.

Details

Journal of Business & Industrial Marketing, vol. 21 no. 1
Type: Research Article
ISSN: 0885-8624

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Book part
Publication date: 2 December 2024

Kaniz Fatema, Punitha Sinnappan, Chong Soon Meng and Motoki Watabe

Sustainability entails promoting social development and meeting current needs without jeopardizing future life on Earth. It encompasses responsible resource stewardship and a…

Abstract

Sustainability entails promoting social development and meeting current needs without jeopardizing future life on Earth. It encompasses responsible resource stewardship and a consideration of environmental, social, and economic impacts. Sustainable tourism, as defined by the World Tourism Organization (WTO), addresses these impacts and balances economic prosperity, social well-being, and environmental preservation. Despite the tourism industry’s growth, its carbon-intensive nature significantly contributes to climate change, necessitating the adoption of sustainable practices. The global carbon footprint from tourism has risen, projecting to reach 6.5 GtCO2e by 2025, further stressing the environment. Sustainable tourism aligns with the United Nations’ Sustainable Development Goals, particularly SDG 8 and SDG 12, which emphasize inclusive and sustainable economic growth, and responsible consumption and production patterns. Technological advancements, such as AI and the Internet of Things, offer innovative data-driven solutions that not only revolutionize the tourism ecosystem but also mitigate its environmental impact. These technologies can help monitor and manage resource use in real time, promote renewable energy, and facilitate eco-friendly tourism practices. Embracing Industry 5.0, which integrates human capabilities with intelligent machines, the tourism sector can achieve human-centric, resilient, and sustainable growth. Future research should explore technology’s role in sustainable tourism, focusing on its environmental benefits and alignment with sustainability goals.

Details

The Need for Sustainable Tourism in an Era of Global Climate Change: Pathway to a Greener Future
Type: Book
ISBN: 978-1-83608-669-7

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