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The purpose of this paper is to outline how personal health budgets and a universal, integrated model of support, can positively transform the way in which individuals with a learning disability experience their health and support needs.

The review recognises that Integrated Personal Commissioning, as a policy approach, provides the framework to offer personalised care, and enables people to live an independent, happy, healthy and meaningful life.

Evidence suggests that a personalised and integrated approach to both health and social care not only offers better outcomes on all levels for the individual, but also benefits the system as a whole.

The study reveals that a personalised care leads to people to have choices and control over decisions that affect in better health and wellbeing outcomes for people.

The purpose of this paper is to document contributions to the early study and teaching of marketing at one of the first universities in Britain to do so and, in that way, to contribute to the literature about the history of marketing thought. Given that the first university business program in Britain was started in 1902, at about the same time as the earliest business programs in America, the more specific purpose of this paper was to explore whether or not the same influences were shared by pioneer marketing educators on both sides of the Atlantic.

An historical method is used including a biographical approach. Primary source materials included unpublished correspondence (letterbooks), lecture notes, seminar minute-books, course syllabi and exams, minutes of senate and faculty meetings, university calendars and other unpublished documents in the William James Ashley Papers at the University of Birmingham.

The contributions of William James Ashley and the Commerce Program at the University of Birmingham to the early twentieth-century study and teaching of marketing are documented. Drawing from influences similar to those on pioneer American marketing scholars, Ashley used an historical, inductive, descriptive approach to study and teach marketing as part of what he called “business economics”. Beginning in 1902, Ashley taught his students about a relatively wide range of marketing strategy decisions focusing mostly on channels of distribution and the functions performed by channel intermediaries. His teaching and the research of his students share much with the early twentieth-century commodity, institutional and functional approaches that dominated American marketing thought.

William James Ashley was only one scholar and the Commerce Program at the University of Birmingham was only one, although widely acknowledged as the first, of a few early twentieth-century British university programs in business. This justifies future research into the possible contributions to marketing knowledge made by other programs such as those at the University of Manchester (1903), University of Liverpool (1910) and University of London (1919).

This paper adds an important chapter to the history of marketing thought which has been dominated by American pioneer scholars, courses, literature and ideas.

The purpose of this paper is to help landlords and property managers to understand what they can do to increase tenants’ satisfaction and propensity to renew their lease, and their willingness to recommend their landlord to other people.

This paper analyses almost 5,000 interviews with private rented sector (PRS) tenants in the UK, conducted over a four-year period, to investigate determinants of resident satisfaction, loyalty (lease renewal) and willingness to recommend their landlord. Statistical analysis is performed using respondents’ ratings of satisfaction with many aspects of their occupancy as explanatory variables. Comparisons are made between interviewees who renew their lease and those who do not renew.

The research finds that “ease of doing business” with their landlord is a strong predictor of residents’ satisfaction, loyalty and advocacy. Other key indicators for lease renewal include relationship management, rent collection and residents’ perception of receiving value for money. Tenants’ willingness to recommend their landlord depends mainly on their relationship with their landlord, how the landlord compares with tenants’ previous landlords and the property management service they receive.

Limitations to this research include the fact that the residents have a single landlord and live on a single estate, one with particular cultural significance, therefore potentially restricting the general applicability of the findings. Although the sample size is large, the number of residents who have reached the end of their lease is relatively small, because the estate has only been occupied by PRS tenants since 2014.

Over the past five years, the PRS has become a significant asset class for institutional investors in the UK. This research should help to improve the landlord – tenant relationship in the PRS, and to increase occupancy rates without compromising rents.

The large sample size in this research, and the use of repeat interviews at various stages of a resident’s occupancy, highlight early signs of discontent that a landlord can act upon to reduce the risk of a tenant moving elsewhere.

This chapter provides an analysis of the history of politics in sport, how nationalism has amplified divisions in politics and sports and how social media has impacted politics in sports.

The authors examine how the nationalism narrative is present in sports, thus further enmeshing politics in sport. A review of literature and case studies are used to provide context of how athletes have used their social media for political purposes and how political ideologies and social media can impact international sport markets.

While politics and sports being deeply intertwined is not new, social media has pushed even publicly apolitical organizations to get involved in political discussions. Social media has allowed for some to continue pushing a nationalism narrative as it relates to sport and challenge athletes who appear to threaten seemingly nationalistic values. However, social media also enables athletes to engage their fans and advocate for themselves and political issues in real time.

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The chapter looks at nationalism, politics in sport and how social media can be used to further amplify and/or divide over political ideologies. Athletes are in a unique position to use their social media platforms to speak directly to their fans and engage in politics, pushing organizations to seemingly abandon their once public apolitical stances. This chapter examines how athletes, organizations and politicians are using social media to debate matters, advocate for social justice and call attention to a myriad of political issues.

This systematic review aims to identify what works for psychological interventions or teaching strategies designed to improve wellbeing in psychological therapy trainees (PTTs).

A systematic review was conducted in keeping with best-practice guidelines. The protocol for the review was registered prospectively on PROSPERO.

Seventy studies were included in the review. The balance of evidence across quantitative, qualitative and mixed-methods studies cautiously suggests that interventions designed to improve PTT wellbeing may be of value. Novel findings regarding barriers and facilitators of successful intervention were identified. Particularly notable in this regard was the finding that providing trainees with a degree of choice or control over elements of the intervention appeared to be an important facilitator of success. Importantly, however, the review identified a number of methodological weaknesses in the literature, undermining the certainty of findings. More high-quality research is needed to answer the questions of the review decisively.

Evidence tentatively suggests that interventions to support trainee wellbeing are often received well by trainees and are frequently perceived by trainees as beneficial. Providing trainees with some degree of choice or control regarding how to engage with wellbeing interventions during training may be important.

To the best of the authors’ knowledge, this is the first review to systematically identify and synthesise findings on this important topic.

Best Value was introduced as a local government policy in 1997, after the election of a New Labour administration. The policy was designed to reconfigure service delivery by local government, with local authorities assuming the role of enablers rather than service providers. In order to help achieve this change, Best Value was constructed around a balanced scorecard approach. As a result, local authorities are examining organisational structure for a number of reasons. Internal management information requirements have changed. Best Value has also occurred at the same time as a number of other local government reforms, which are emphasising strategic decision making; accountability; transparency; sound governance and an awareness of the citizen’s perspective. Consequently, the traditional committee structure is being examined in many local authorities. This paper examines organisational changes within one local authority as a result of Best Value, which are designed to produce a more efficient, citizen focussed, and quality‐driven organisation.

The purpose of this paper is to propose an automatic metadata extraction and retrieval system to extract bibliographical information from digital academic documents in portable document formats (PDFs).

The authors use PDFBox to extract text and font size information, a rule-based method to identify titles, and an Hidden Markov Model (HMM) to extract the titles and authors. Finally, the extracted titles and authors (possibly incorrect or incomplete) are sent as query strings to digital libraries (e.g. ACM, IEEE, CiteSeerX, SDOS, and Google Scholar) to retrieve the rest of metadata.

Four experiments are conducted to examine the feasibility of the proposed system. The first experiment compares two different HMM models: multi-state model and one state model (the proposed model). The result shows that one state model can have a comparable performance with multi-state model, but is more suitable to deal with real-world unknown states. The second experiment shows that our proposed model (without the aid of online query) can achieve as good performance as other researcher's model on Cora paper header dataset. In the third experiment the paper examines the performance of our system on a small dataset of 43 real PDF research papers. The result shows that our proposed system (with online query) can perform pretty well on bibliographical data extraction and even outperform the free citation management tool Zotero 3.0. Finally, the paper conducts the fourth experiment with a larger dataset of 103 papers to compare our system with Zotero 4.0. The result shows that our system significantly outperforms Zotero 4.0. The feasibility of the proposed model is thus justified.

For academic implication, the system is unique in two folds: first, the system only uses Cora header set for HMM training, without using other tagged datasets or gazetteers resources, which means the system is light and scalable. Second, the system is workable and can be applied to extracting metadata of real-world PDF files. The extracted bibliographical data can then be imported into citation software such as endnote or refworks to increase researchers’ productivity.

For practical implication, the system can outperform the existing tool, Zotero v4.0. This provides practitioners good chances to develop similar products in real applications; though it might require some knowledge about HMM implementation.

The HMM implementation is not novel. What is innovative is that it actually combines two HMM models. The main model is adapted from Freitag and Mccallum (1999) and the authors add word features of the Nymble HMM (Bikel et al, 1997) to it. The system is workable even without manually tagging the datasets before training the model (the authors just use cora dataset to train and test on real-world PDF papers), as this is significantly different from what other works have done so far. The experimental results have shown sufficient evidence about the feasibility of our proposed method in this aspect.

The existence and continued growth of the invisible web creates a major challenge for search engines that are attempting to organize all of the material on the web into a form that is easily retrieved by all users. The purpose of this paper is to identify the challenges and problems underlying existing work in this area.

A discussion based on a short survey of prior work, including automated discovery of invisible web site search interfaces, automated classification of invisible web sites, label assignment and form filling, information extraction from the resulting pages, learning the query language of the search interface, building content summary for an invisible web site, selecting proper databases, integrating invisible web‐search interfaces, and accessing the performance of an invisible web site.

Existing technologies and tools for indexing the invisible web follow one of two strategies: indexing the web site interface or examining a portion of the contents of an invisible web site and indexing the results.

The paper is of value to those involved with information management.

Presents a young person’s view of the threats and security measures to deal with sensitive information in today’s constantly changing technological environment. Promotes the implementation of proactive security and warns of the problems caused by converging business markets and technologies. Discusses security policy, privacy, security logs, encryption, virus attacks, Internet concerns, firewalls and auditing. Outlines the work of the Computer Emergency Response Team and the Computer Incident Advisory Capability in the USA.