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Article
Publication date: 1 March 1959

J. WARDLEY SMITH

This lecture discusses that part of the work of the Furniture Development Council which deals with the dissemination of technical information to the industry. It outlines the…

92

Abstract

This lecture discusses that part of the work of the Furniture Development Council which deals with the dissemination of technical information to the industry. It outlines the structure of the industry, and examines the peculiar difficulties which this produces. The methods employed are described and commented upon.

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Aslib Proceedings, vol. 11 no. 3
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 March 1949

R. STAVELEY

THE EASTER Vacation Course held at the School of Librarianship and Archives, University College, London, 4–9 April 1949, was in the nature of an experiment. It took the form of a…

105

Abstract

THE EASTER Vacation Course held at the School of Librarianship and Archives, University College, London, 4–9 April 1949, was in the nature of an experiment. It took the form of a practical study of the practices and problems of library co‐operation, as revealed by visits to a number of libraries and other interested bodies, and interviews with their librarians, carried out by members of the course working in pairs. It depended for its success on the enthusiasm and initiative of the students, who were selected to ensure that they were of sufficient experience and seniority to make an effective contribution; and on the willingness of busy librarians to spare time for interviews and to make them as informative as possible. The School is greatly indebted to the librarians of the following libraries for their collaboration:

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Journal of Documentation, vol. 5 no. 2
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 1 February 2004

Lucie Thébault

Evaluates the effects of shipwrecks and peoples’ reactions following them, with regard to their feelings of preventability on someone’s part. In particular to the Erika in 1989…

1575

Abstract

Evaluates the effects of shipwrecks and peoples’ reactions following them, with regard to their feelings of preventability on someone’s part. In particular to the Erika in 1989, and the Prestige in 2002. The European Union (EU), which theretofore seemed to be neglecting maritime safety appears to have developed a maritime culture. The EU seems to have adopted the International Maritime Organisation’s (IMO) attitude regarding safety protocols, which must be a right and proper thing to do. Concludes that shipping has needed, and is now receiving, a proactive approach with regard to safety from the EU which should limit, as far as possible, disasters of both a human and ecological kind for the maritime world.

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Managerial Law, vol. 46 no. 1
Type: Research Article
ISSN: 0309-0558

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Article
Publication date: 25 October 2021

Marcus Wardley

This paper aims to examine the effects of a general service recovery effort in consumers who were not victims of the service failure.

426

Abstract

Purpose

This paper aims to examine the effects of a general service recovery effort in consumers who were not victims of the service failure.

Design/methodology/approach

This study uses a 2 × 2 between-subjects design comparing a service failure announcement with apology and an anniversary event announcement, either with a 15% discount or no discount on purchase intentions.

Findings

A service recovery effort involving an apology and 15% discount leads to higher purchase intention in consumers who were not victims of the service failure in comparison to a control. The unexpected apology generates surprise, which amplifies the effect of the discount, leading to higher purchase intention.

Practical implications

The results of this study suggest that apologizing and offering a discount for a minor service failure can have positive effects on consumers who were not victims of the service failure. Thus, if a company is unsure which consumers have been affected by a service failure, this study shows that issuing a general apology for the failure does not have negative effects in unaffected consumers.

Originality/value

To the best of the author’s knowledge, this paper is the first to examine the effects of a service recovery effort in consumers who were not victims of the service failure and the first to find evidence of a service recovery paradox in unaffected consumers.

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International Journal of Quality and Service Sciences, vol. 14 no. 1
Type: Research Article
ISSN: 1756-669X

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Article
Publication date: 1 January 1981

This register of current research in social economics has been compiled by the International Institute of Social Economics. The register does not claim to be comprehensive but is…

625

Abstract

This register of current research in social economics has been compiled by the International Institute of Social Economics. The register does not claim to be comprehensive but is merely an aid for research workers and institutions interested in social economics. The register will be updated and made more comprehensive in the future but this is largely dependent on the inflow of information from researchers in social economics. In order to facilitate this process a standardised form is to be found on the last page of this register. Completed forms, with attached sheets as necessary, should be returned to the compiler: Dr Barrie O. Pettman, Director, International Institute of Social Economics, Enholmes Hall, Patrington, Hull, N. Humberside, England, HU12 OPR. Any other comments on the register will also be welcome.

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International Journal of Social Economics, vol. 8 no. 1
Type: Research Article
ISSN: 0306-8293

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Article
Publication date: 1 July 1901

If additional evidence were needed of the connection between food supply and the spread of infectious disease, it would be found in a report recently presented to the Finsbury…

71

Abstract

If additional evidence were needed of the connection between food supply and the spread of infectious disease, it would be found in a report recently presented to the Finsbury Borough Council by its Medical Officer of Health, Dr. GEORGE NEWMAN. It appears that in the early part of May a number of cases of scarlet fever were notified to Dr. NEWMAN, and upon inquiry being made it was ascertained that nearly the whole of these cases had partaken of milk from a particular dairy. A most pains‐taking investigation was at once instituted, and the source of the supply was traced to a farm in the Midlands, where two or three persons were found recovering from scarlet fever. The wholesale man in London, to whom the milk was consigned, at first denied that any of this particular supply had been sent to shops in the Finsbury district, but it was eventually discovered that one, or possibly two, churns had been delivered one morning, with the result that a number of persons contracted the disease. One of the most interesting points in Dr. NEWMAN'S report is that three of these cases, occurring in one family, received milk from a person who was not a customer of the wholesale dealer mentioned above. It transpired on the examination of this last retailer's servants that on the particular morning on which the infected churn of milk had been sent into Finsbury, one of them, running short, had borrowed a quart from another milkman, and had immediately delivered it at the house in which these three cases subsequently developed. The quantity he happened to borrow was a portion of the contents of the infected churn.

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British Food Journal, vol. 3 no. 7
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 February 1986

Brian Metcalfe

Until the Campbell Report in 1981 the Australian government had a stated policy of not permitting foreign banks authority to carry out banking business in Australia or to acquire…

722

Abstract

Until the Campbell Report in 1981 the Australian government had a stated policy of not permitting foreign banks authority to carry out banking business in Australia or to acquire interests in Australian banks. Following the report Australia now represents one of the most deregulated financial environments. In February 1985, 16 foreign banks were invited to establish full service banking operations. Considerable potential exists for these entrants but the banks will need to identify their competitive advantages quickly in relation to both indigenous and other foreign banks. All banks will try to expand market share by capitalising on their strengths and servicing recognisable market niches.

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International Journal of Bank Marketing, vol. 4 no. 2
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 1 March 1993

Brigid Limerick and Eileen Heywood

The representation of women in management hierarchies in Australia,as throughout the world, is increasing. However, women are still notreaching top management levels and face a…

109

Abstract

The representation of women in management hierarchies in Australia, as throughout the world, is increasing. However, women are still not reaching top management levels and face a variety of pressures, both internal and external, to the organization in which they work. For women to operate at their optimum level of management skill it is important that they be encouraged to develop their management style within supportive learning cultures. Reports on the research leading up to and the establishment of a Women in Management Programme at the Queensland University of Technology. The rationale for such programmes is that the maximization of all our human resources is essential, if we are to manage effectively in the changing world of the twentieth century.

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Women in Management Review, vol. 8 no. 3
Type: Research Article
ISSN: 0964-9425

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Article
Publication date: 1 January 2001

Rick Burton, Francis John Farrelly and Pascale G. Quester

The use of sport celebrities for product endorsements in marketing communications vehicles is not new but there is limited literature on the increasing use by contemporary…

389

Abstract

The use of sport celebrities for product endorsements in marketing communications vehicles is not new but there is limited literature on the increasing use by contemporary corporations of athletes with questionable or “negative” reputations. This paper raises questions about a seemingly cyclical trend and suggests marketers may continue this activity despite consumer and journalistic criticism. An explanation of the behavioral response to a 'controversial' endorsers' image (relative to the perceptions held by a particular demographic segment) and the opportunity for that relationship to translate favorably for the associated brand, is also discussed.

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International Journal of Sports Marketing and Sponsorship, vol. 2 no. 4
Type: Research Article
ISSN: 1464-6668

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Article
Publication date: 21 September 2015

Linda Chmiliar and Carrie Anton

– The purpose of this paper is to present the viewpoint of the authors on the use of the iPad as an assistive technology tool for post-secondary students with disabilities.

694

Abstract

Purpose

The purpose of this paper is to present the viewpoint of the authors on the use of the iPad as an assistive technology tool for post-secondary students with disabilities.

Design/methodology/approach

Although this paper is not classified as a research article, the viewpoints discussed by the authors are related to a pilot study and continuing case study research they are conducting.

Findings

The authors indicate that they have been surprised at the positive results they have observed in the iPad implementation, particularly with students moving to the iPad to continue their studies at the completion of the research.

Practical implications

This paper discusses the opportunities and limitations afforded by the use of the iPad with post-secondary students as well as suggestions for implementation.

Social implications

After decades of experience in the field of assistive technology, the authors are becoming convinced that the iPad offers significant opportunities for learning for students with disabilities. One of the exciting parts of being involved in these iPad studies has been to observe: the transformation of student study skills, the increased student self-discovery around how they learn, and the increase in student confidence in technology use. Perhaps rather than labeling the iPad as a mobile device or an assistive technology tool, the authors need to look at different terminology to define it. The ownership of this device by post-secondary students is growing every year, and it is a device that does not set students with disabilities apart from their peers. It is a device that can effectively support student learning through built in accessibility features and the use of commonly available and used apps. Perhaps using the term “equalizing technology” to describe the iPad might be more appropriate.

Originality/value

This paper discusses the opportunities and limitations afforded by the use of the iPad with post-secondary students as well as suggestions for implementation. This is a rapidly developing area in universities and colleges around the world.

Details

Journal of Assistive Technologies, vol. 9 no. 3
Type: Research Article
ISSN: 1754-9450

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