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Article
Publication date: 17 April 2020

Inna Levy and Pamela Kerschke-Risch

The current research focused on attitudes toward food fraud (AFF) and examined the impact of types of food fraud, gender differences, and country of residence.

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Abstract

Purpose

The current research focused on attitudes toward food fraud (AFF) and examined the impact of types of food fraud, gender differences, and country of residence.

Design/methodology/approach

A convenience sample of German (n = 151) and Israeli (n = 496) participants was recruited through an online survey. They filled out a sociodemographic questionnaire and AFF scale, which includes three subscales: organic fraud, kosher fraud, and spraying fraud.

Findings

The results indicate that there is a significant effect of type of fraud, country of residence, and gender. German participants expressed more negative attitudes toward organic food fraud and less negative attitudes toward kosher fraud than Israeli participants. Women expressed more negative attitudes toward organic and kosher food frauds than men.

Originality/value

This study offers insight into cross-cultural and gender differences in attitudes toward food fraud. The findings suggest that public attitudes toward food fraud represent not just severity of possible consequences, but also environmental and religious aspects of consumption, norms and culture.

Details

British Food Journal, vol. 122 no. 7
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 August 2016

Inna Blam, Katarína Vitálišová, Kamila Borseková and Mariusz Sokolowicz

The paper aims to analyze actual issues of the corporate social responsibility (CSR) practices in monofunctional towns in Russia, Slovakia and Poland. The process of social…

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Abstract

Purpose

The paper aims to analyze actual issues of the corporate social responsibility (CSR) practices in monofunctional towns in Russia, Slovakia and Poland. The process of social investment restructuring is obviously under way in these countries. However, there can be identified a few examples where the dominant employer with the long tradition (from the soviet period, even longer) has initiated and directly influenced by the social policy the local and regional development. The paper analyzes their development during the past decades, with the special emphasis on social issues. It identifies its strengths and weaknesses and defines future research areas.

Design/methodology/approach

The first part of the paper defines the CSR with focus on the social sphere and relationships between local dominant employer, local government and community. Refer to the theory, the paper adopts a case study methodology to explore the specifics of CSR with a focus on monotowns, especially the role of local dominant employer and its relationship with local government and community in three selected post-communist nations – Russia, Slovakia and Poland. The research uses also the secondary data (the strategic documents, statistical data) and own observation during the study visits to the selected cities. The authors analyze the town’s development during the past decades, with the special emphasis on the social issues.

Findings

It is shown that maintenance and development of essential living conditions in many monofunctional towns depends upon the direct participation of large dominating companies. The paper argues that there is a principal difference between the current social policy conducted by these dominant local employers and the policy that was conducted in the past. What is more, most of the engagement of large in the social affairs in monotowns refers to the CSR concept. The paper summarizes the common features and differences in functioning monotowns in selected states, from the perspective of social responsible behaviors of dominant companies, suggests the practical implications and identifies future research areas.

Originality/value

The paper maps the specific kind of social responsibility interconnected with the issue of local and regional development – monotowns in Russia, Poland and Slovakia – in the countries with common political and social history. It brings in the form of case studies the detailed overview of the selected examples from Russia, Ukraine and Poland dealing with the CSR. Based on the collected data, it summarizes the advantages and disadvantage of these towns and opens the new research areas.

Details

Social Responsibility Journal, vol. 12 no. 3
Type: Research Article
ISSN: 1747-1117

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Publication date: 1 March 2022

Müjde Aksoy and Özer Yilmaz

IntroductionIn today’s intense competitive environment, businesses that want to have a sustainable competitive advantage must put the customer at the centre of all their

Abstract

IntroductionIn today’s intense competitive environment, businesses that want to have a sustainable competitive advantage must put the customer at the centre of all their activities and create customer loyalty by offering products and services that will provide customer satisfaction. One of the key elements of ensuring customer satisfaction is the effective handling of customer complaints, which is defined as the customers expressing their dissatisfaction with unmet expectations and unsatisfied needs verbally or in writing. The concept of a complaint as a response of customers’ dissatisfaction with the products and services they experience is an invaluable feedback mechanism for businesses to resolve issues relating to their products and services.

AimThe aim of this chapter is to emphasise the importance of the concept of complaint as an important part of customer relations management and an effective marketing tool for the tourism sector. As a service sub-sector, the simultaneous production and consumption of services in the tourism sector ensures customer satisfaction more than concrete products, due to their inseparable nature. For this reason, handling, evaluating and finalising customer complaints has an important function and value in providing the necessary information for tourism enterprises to become aware of their deficiencies and mistakes. Complaint management has started to play an even more critical role for the tourism industry in preventing customer losses due to dissatisfaction, especially considering the shrinkage in demand in the sector due to the COVID-19 pandemic.

MethodFirstly the concept of complaint and the importance of complaints for businesses were explained, customer complaint behaviour and the factors affecting this behaviour were examined in detail, the concept of online complaint was mentioned and the subject was evaluated in terms of tourism businesses.

ResultsWhile the effective management and resolution of complaints should be seen as a goal by every tourism business, it is vital that they understand customer complaint behaviours, the factors affecting this behaviour and how complaints should be managed in a way that will result in favour of the business.

ConclusionA complaint management process that enables customers to easily report their complaints to businesses and produces solutions as soon as possible will positively affect customer satisfaction. In this context, in order to reduce the negative effects on tourism enterprises, especially through the pandemic, business need to have clear and easy-to-access procedures, provide a quick response, show reliability and consistency in providing a solution, keeping the complainant informed of progress, have employees who can communicate with empathy and courtesy, have enough employees to deal with the situation, and adopt proactive approaches to prevent complaints rather than reducing the volume of complaints.

Originality/ValueThis research contributes to the literature in terms of complaining behaviour, examining the factors affecting this behaviour and emphasising the importance of the concept of complaints in the tourism sector. In addition, the research is important in terms of examining the contributions of an effective complaint management system in reducing the negative effects of the COVID-19 pandemic on the tourism sector, which is one of the sectors mostly affected on a global scale.

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Managing Risk and Decision Making in Times of Economic Distress, Part A
Type: Book
ISBN: 978-1-80117-427-5

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Book part
Publication date: 1 March 2022

George Dimech, Rebecca Dalli Gonzi and Alan Wild

Purpose: Construction in Malta is generally characterised by small projects operated through fragmented contractual ties and limited technological advances. Through this study

Abstract

Purpose: Construction in Malta is generally characterised by small projects operated through fragmented contractual ties and limited technological advances. Through this study, the authors aim to examine the impact of changing client requirements on local construction, analyse the impact of these shifts on project expectations and explore how client requirements can be integrated into the ongoing design phases during the life cycle of the structure. Using a multi-million-euro, multi-phase residential, commercial, and redevelopment construction project as a case study, this paper presents an in-depth analysis of the short-term disruptions and long-term impacts while considering the implications for trade-offs.

Methodology: A mixed-methods approach was used to conduct the analysis. Qualitative data collected from semi-structured interviews showed that projects have different impacts on relationships even when the same organisations work on different trades within the same project. The quantitative data collected was used to analyse the variations caused by trade-offs from the original contracted work packages. The case study setting represents an example of a phenomenological methodology. It adapts existing theories to interpret what happens by examining an example of a phenomenon of interest. Although the conclusions cannot be generalised to the whole construction industry, its merit is that it addresses relationships and processes and is therefore ‘holistic’ rather than limited to isolated factors.

Findings: The findings, illustrate the effects or factors supported by the empirical data towards the main framework that supports the research study model for mapping trade-offs. The model is presented as a three-dimensional framework illustrating the dynamics of objectives, considerations, and time across project life cycles, and goes beyond the control parameters of the project management, cost, quality, and time triangle.

Conclusion: A set of recommendations are presented in relation to the drawing up of project briefs, procurement strategies, and the limitations and implications of embedding client changes.

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Managing Risk and Decision Making in Times of Economic Distress, Part A
Type: Book
ISBN: 978-1-80117-427-5

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Book part
Publication date: 28 March 2022

Claudiu George Bocean, Luminiţa Popescu and Adrian-Florin Budică-Iacob

Introduction and Purpose: Sustainable development is a concept that plays an essential part in the business and industry of the twenty-first century. At present, the authors

Abstract

Introduction and Purpose: Sustainable development is a concept that plays an essential part in the business and industry of the twenty-first century. At present, the authors observe a wide range of models to analyse and implement sustainable development measures, which use various methodologies to address sustainability goals and monitor and assess implementation progress-wise. These models are based on a systemic vision and the complexity of the interconnected component elements. This chapter presents two fundamental concepts (systemic and related) through a comparison made between two sustainability assessment systems, the first one focussing on evaluating the sustainable development goals (SDG) implementation, and the second one focussing on environmental, social, and governance (ESG) criteria assessment.

Methodology: Then, using cluster analysis, the authors grouped European Union (EU) member states from a sustainability assessment point of view.

Findings: Results show a congruent and complementary evolution of EU member states that use both sustainability assessment systems. As an outcome of this research, the authors suggest integrating the two sustainability assessment systems to better understand the phenomenon and the evolutionary trends in the field of sustainability.

Significance and Originality of Findings: Using the comparative approach and the cluster analysis method, this chapter showed that the two systems are consistent and offer compatible and complementary views, which led at necessity of integration of the two visions into a unitary systemic concept consisting of inputs (ESG scores) and outputs (SDG index).

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Managing Risk and Decision Making in Times of Economic Distress, Part B
Type: Book
ISBN: 978-1-80262-971-2

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Book part
Publication date: 30 July 2018

Can Uslay and Mesut Çiçek

The branding concept has been applied to cities, destinations, regions and even nations to attract tourism, investments and residents. The Republic of Turkey with its rich…

Abstract

The branding concept has been applied to cities, destinations, regions and even nations to attract tourism, investments and residents. The Republic of Turkey with its rich historical heritage has been home to many applications of such diverse branding campaigns. While some of these campaigns have been criticised for their lack of efficacy, especially at the national level, several city-based or regional campaigns have proven more successful.

In this chapter, we review and examine place branding campaigns in Turkey. We provide examples of the increasing role of social media, cultural and historical heritage, role of movies and TV series, health- and faith-based tourism, mega-sports events, sustainable communications, the Slow City concept and public–private partnerships in contemporary place branding campaigns.

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Marketing Management in Turkey
Type: Book
ISBN: 978-1-78714-558-0

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Book part
Publication date: 30 July 2018

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Marketing Management in Turkey
Type: Book
ISBN: 978-1-78714-558-0

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Article
Publication date: 5 October 2015

Aaron Grau, Heinrich Hockmann and Inna Levkovych

The business environment of the EU dairy sector has altered drastically because of changes in EU agricultural and trade policy, consumer demand, and innovations since the turn of…

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Abstract

Purpose

The business environment of the EU dairy sector has altered drastically because of changes in EU agricultural and trade policy, consumer demand, and innovations since the turn of the millennium. This created new market income opportunities for dairy processors, but also fostered the necessity for investments to access these markets. A literature review sees cooperatives to be disadvantaged at this point, because their organisational structure hinders their access to external financial resources. Confronted with these equity constraints, the purpose of this paper is to investigate how German dairy marketing cooperatives adapted to the new business environment and have been performing from 2000 to 2012.

Design/methodology/approach

An approach combining descriptive data from public sources and financial ratio analysis was used to test hypotheses, derived from Transaction Cost Theory.

Findings

Contrary to assumptions, cooperatives gained market shares on the German dairy market. However, dairy cooperatives managed to overcome the internal equity constraints only partially via mergers, which intensified structural change. Focusing on cost leadership, German cooperatives were not able to successfully diversify their product portfolio and still operate mainly in the fluid, low margins dairy market segments. Frustrated by their diminishing influence on the decision making process in the vastly grown cooperatives, a majority of farmers cancelled their cooperative membership.

Practical implications

Until today an absolute turning point for the cooperative organisational form has not yet occurred, but if cooperatives do not find the means to invest more heavily in the new markets, a slow decline of cooperatives is expected.

Originality/value

The paper contributes to the existing literature on marketing cooperatives by providing insights on the performance of cooperatives through combination of from theory derived assumptions with qualitative and quantitative analysis methods.

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Article
Publication date: 1 March 2006

Roy Bahl and Sally Wallace

The impact of fiscal decentralization on equalization between regions has received significant attention but there has been much less research of the impact of decentralization on…

210

Abstract

The impact of fiscal decentralization on equalization between regions has received significant attention but there has been much less research of the impact of decentralization on equalization within regions. Theory suggests that the tradeoff between local fiscal autonomy and equalization ought to be most pronounced at the sub-region level where rural-urban disparities in the level of development are substantial. This paper is an empirical analysis of the impact of fiscal decentralization on equalization within one Russian region, Leningrad (State). We show that the regional government uses a mixture of fiscal instruments to strike a balance between giving more budgetary autonomy to local governments and eliminating the disparities among them. We also develop a method for studying this tradeoff between decentralization and equalization when only limited data are available. Finally, we argue and demonstrate that without a detailed understanding of the institutional arrangement for intergovernmental fiscal relations, one cannot evaluate the equalization or decentralization implications.

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Journal of Public Budgeting, Accounting & Financial Management, vol. 18 no. 1
Type: Research Article
ISSN: 1096-3367

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Article
Publication date: 1 June 1968

ALTHOUGH the first Public Libraries (Scotland) Act was placed on the Statute Book in 1853, it was not until 1899 that the Corporation of the City of Glasgow was empowered to…

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Abstract

ALTHOUGH the first Public Libraries (Scotland) Act was placed on the Statute Book in 1853, it was not until 1899 that the Corporation of the City of Glasgow was empowered to establish and maintain public libraries throughout the city. Between 1876 and 1897 four attempts were made to secure public approval for the adoption of the Public Libraries (Scotland) Acts, but when all these efforts proved unsuccessful, the Corporation decided in June, 1888 to include in a Local Bill for submission to Parliament, certain clauses conferring upon themselves the power to become a library authority. Promoted in 1899, the Bill became known as the Glasgow Corporation (Tramways, Libraries, etc.) Act 1899, and the library clauses passed through Parliament without opposition and received Royal Assent on 1st August, 1899. The powers conferred by this Local Act empowered the Corporation:

Details

New Library World, vol. 69 no. 12
Type: Research Article
ISSN: 0307-4803

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