Ian T. Johnson and Elizabeth Lund
Although there are welcome signs that mortality from coronary heart disease is declining, both in the United States and more recently in Britain, the condition remains a major…
Abstract
Although there are welcome signs that mortality from coronary heart disease is declining, both in the United States and more recently in Britain, the condition remains a major source of disability and premature death. In our increasingly health‐conscious age, much public attention is focused on the identification and avoidance of risk‐factors such as smoking, lack of exercise and a high level of blood cholesterol due to an unhealthy diet.
Susan J. Fairweather‐Tait, Ian T. Johnson, S. Gabrielle Wharf and Elizabeth K. Lund
Discusses the problems associated with an inadequate dietary supply of iron in relation to the prevention of anaemia. Describes results of recent work examining the free radical…
Abstract
Discusses the problems associated with an inadequate dietary supply of iron in relation to the prevention of anaemia. Describes results of recent work examining the free radical generation hypothesis to explain epidemiological observations that high iron intakes are associated with an increased risk of colorectal cancer. Further work is needed to derive the upper limits of dietary reference values. Attention is drawn to the difficulties in setting dietary reference values in the absence of information on bioavailability of whole diets.
It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields…
Abstract
It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields but who have a common interest in the means by which information may be collected and disseminated to the greatest advantage. Lists of its members have, therefore, a more than ordinary value since they present, in miniature, a cross‐section of institutions and individuals who share this special interest.
Nurdilek Dalziel, Fiona Harris and Angus Laing
The complexity of customer relationships has been recognized in the relationship marketing literature. Yet, the understanding of how this complexity impacts on the formation and…
Abstract
Purpose
The complexity of customer relationships has been recognized in the relationship marketing literature. Yet, the understanding of how this complexity impacts on the formation and development of different relationship forms is limited. Focusing on the development of customer‐service provider relationships in a financial services context, this paper aims to critically examine the nature and formation of business‐to‐consumer service relationships.
Design/methodology/approach
Qualitative methods were employed, with in‐depth interviews undertaken with a sample of UK bank customers.
Findings
The complexity of customer relationships was documented by approaching relationships as multidimensional, dynamic and contextual. A relationship typology based on four key relationship components (trust, commitment, buyer‐seller bonds, and relationship benefits) is proposed. This typology suggests that for a relationship to exist it does not necessarily have to encompass an emotional dimension. Moreover, the paper demonstrates the importance of the fit between customers' relational expectations and their experiences with service providers in developing long‐term committed relationships.
Research limitations/implications
The study was limited to the UK context. The extension of this study to other sectors or financial institutions operating in different regulatory and technological environments needs to be tested.
Practical implications
It is crucial that relationships are viewed as multidimensional, taking into account various relationship components. Since different relationship components influence relationships differently, organisations need to develop different relationship marketing strategies for each consumer segment according to consumers' relational expectations.
Originality/value
Building on preceding research, this paper broadens understanding of the complexity of customer‐firm relationships by presenting insight into the affective element of relationships and highlighting the role of the fit between customers' relational expectations and their experiences in relationship development.
Details
Keywords
Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some…
Abstract
Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.
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Although the consumption of processed foods has greatly increased during the last twenty years the iron content of the average British diet has declined significantly. Ian Johnson…
Abstract
Although the consumption of processed foods has greatly increased during the last twenty years the iron content of the average British diet has declined significantly. Ian Johnson and Terry Hazell describe some of their recent research to find out what effect processing may have on the iron content of prepared foods
Introduces a special issue on globalization and the welfare state. Asserts that economic globalization constrains national economic and social policy far more now than ever…
Abstract
Introduces a special issue on globalization and the welfare state. Asserts that economic globalization constrains national economic and social policy far more now than ever before, although the level of international trade has not increased that much compared to levels at the beginning of this century. Talks about the political consequences of economic globalization, particularly welfare state retrenchment in the advanced capitalist world. Outlines the papers included in this issue – comparing welfare system changes in Sweden, the UK and the USA; urban bias in state policy‐making in Mexico; and the developing of the Israeli welfare state. Concludes that economic globalization has a limited effect in shaping social welfare policy in advanced capitalist countries; nevertheless, recommends further research into which aspects of economic globalization shape social welfare policy.