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Publication date: 1 May 2004

Andy Lockett and Ian Blackman

The way market research is conducted has changed dramatically over the past 30 years, as a result of both the development of the prevailing view of best practice and the state of…

2043

Abstract

The way market research is conducted has changed dramatically over the past 30 years, as a result of both the development of the prevailing view of best practice and the state of technology available to researchers. While it is clear that the World Wide Web (WWW) will increasingly be used as a medium for conducting market research, the full implications of this new channel are not yet fully understood. This paper examines the potential for an Internet‐based financial services firm (Xenon Laboratories) to analyse conduct market research using the WWW. The case demonstrates that, by employing a novel approach to market research, Xenon Laboratories is in a unique position to understand the charging structures in its market, the market for international payments using credit or charge cards. In doing so, the paper highlights the opportunity to unobtrusively gather market information from an international group of customers by providing Internet‐based value‐added services.

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Journal of Business & Industrial Marketing, vol. 19 no. 3
Type: Research Article
ISSN: 0885-8624

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Publication date: 1 December 1993

Pete Naudé, Geoff Lockett and Ian Blackman

The financial services market is currently undergoing tremendouschange, due to the twin influences of developments in the field ofElectronic Data Interchange (EDI) and changes in…

1639

Abstract

The financial services market is currently undergoing tremendous change, due to the twin influences of developments in the field of Electronic Data Interchange (EDI) and changes in the legislation determining how banks will be allowed to operate after 1992. Describes research whose objective was to evaluate the viability of introducing a new service to handle cross‐border payments, undertaken for a large multinational bank, and focused on respondents from a variety of firms within the European Community. Uses a combination of a PC‐based judgemental modelling package and in‐depth interviews to develop a clear understanding of the needs of both the originators′ and the vendors′ requirements. Although based on a relatively small sample, the detailed findings permit development of an effective approach to segmenting the market for the particular service.

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International Journal of Service Industry Management, vol. 4 no. 4
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 29 June 2010

46

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Soldering & Surface Mount Technology, vol. 22 no. 3
Type: Research Article
ISSN: 0954-0911

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Article
Publication date: 7 March 2013

Ian D. Blackman, Christopher P. Holland and Timothy Westcott

The purpose of this paper is to define and explore the concept of financial supply chain strategy in a global business environment. The paper aims to illustrate the concepts with…

6471

Abstract

Purpose

The purpose of this paper is to define and explore the concept of financial supply chain strategy in a global business environment. The paper aims to illustrate the concepts with a detailed case study of Motorola's global financial supply chain.

Design/methodology/approach

This is a detailed, longitudinal case study analysis of a focal organisation and its economic partners in a financial supply chain. The case study combines qualitative analysis of the strategy evolution with extensive time‐series data and quantitative analyses of the performance of the financial supply chain.

Findings

The financial supply chain is an integral component of Motorola's overall supply chain management strategy. Physical product, information systems and financial flows are closely aligned with each other throughout the supply chain incorporating Motorola, its customers, suppliers and banks. The overall trend is towards the development of an integrated global financial supply chain in which cash flows mirror product flows. Motorola shares financial data with its suppliers as part of a cooperative strategy that generates cost savings for Motorola and its suppliers in areas such as foreign exchange and cash balances. The cooperative strategy also improves the quality of the payments process measured by six sigma techniques and produces strategic benefits such as risk reduction for the supply chain as a whole in areas such as foreign exchange and payments. A strategy of this type is only possible by taking a global perspective of the financial supply chain.

Research limitations/implications

The development of financial supply chains has not been fully addressed in the supply chain management literature. This paper defines this relatively new topic area and explains its significance in its own right, and also in terms of the inter‐relationships between finance and manufacturing supply chains. A research agenda for financial supply chains is proposed that describes a range of new research opportunities in this area.

Practical implications

The development of integrated financial supply chains will lead to significant savings in terms of funding, banking and administrative costs associated with treasury and payment activities. The implementation and nature of the strategic change also highlight important strategic planning and implementation issues associated with financial supply chains.

Originality/value

The strategic importance of financial supply chains for business and academic researchers is demonstrated through the definition of this topic and the application of a research framework to a detailed study of Motorola's global financial supply chain using time‐series data of strategy evolution and financial supply chain performance. The research findings and comparison with theory support the assertion that this is a relatively new and unexplored problem area that is of direct relevance and interest to researchers in supply chain management.

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Supply Chain Management: An International Journal, vol. 18 no. 2
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 26 January 2010

42

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Microelectronics International, vol. 27 no. 1
Type: Research Article
ISSN: 1356-5362

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Article
Publication date: 1 June 2005

Radha Blackman

What are the communication experiences associated with educating active citizens and activating youth to address social problems? How does this happen in the context of Bulgaria…

698

Abstract

What are the communication experiences associated with educating active citizens and activating youth to address social problems? How does this happen in the context of Bulgaria defining its national as well as European and global identity? This study conducted during the academic year 2003‐2004 specifically looks at how Bulgarian English language teachers are using democratic methods and projects to meet the goals of improved English language and citizenship skills to prepare their students to be active citizens of Bulgaria and future citizens of the European Union. Findings are still preliminary, and this paper will focus on background, methods, highlights and raw data.

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Managerial Law, vol. 47 no. 3/4
Type: Research Article
ISSN: 0309-0558

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Article
Publication date: 1 September 2005

Anna Stark, Kim‐Shyan Fam, David S. Waller and Zhilong Tian

Negotiation is crucial to business alliances, but this process can become more complicated if there are language barriers and differences in cultural values, customs, and…

3873

Abstract

Negotiation is crucial to business alliances, but this process can become more complicated if there are language barriers and differences in cultural values, customs, and lifestyles, such as Western businesses negotiating in the People’s Republic of China (PRC). Previous studies have presented models of the Chinese negotiating process but these are primarily from the US. This study examines the negotiating experiences of selected New Zealand investors who have had experiences negotiating either Foreign Direct Investment (FDI) or short‐term sales agreements in the PRC to create two conceptual models. The results provide some interesting insights for doing business in China.

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Cross Cultural Management: An International Journal, vol. 12 no. 3
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 1 December 2003

Sohail Inayatullah and Colin Blackman

357

Abstract

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Foresight, vol. 5 no. 6
Type: Research Article
ISSN: 1463-6689

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Article
Publication date: 1 April 1999

Jack Hollingum

Last December a meeting of the SILVER Robotics Special Interest Group was held at the Land Systems Section of DERA at Chertsey, UK, and addressed the subject of robotics in…

579

Abstract

Last December a meeting of the SILVER Robotics Special Interest Group was held at the Land Systems Section of DERA at Chertsey, UK, and addressed the subject of robotics in military and explosive ordnance disposal (EOD) applications. Presentations speculated on the future of intelligent vehicles; battlefield engineering and robotics; the RAVEN explosive ordnance disposal system; stereo vision and virtual reality for robotics; and three papers on explosive ordnance disposal. During the lunch break there was a demonstration of some of the systems reviewed at the meeting.

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Industrial Robot: An International Journal, vol. 26 no. 3
Type: Research Article
ISSN: 0143-991X

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Article
Publication date: 23 October 2007

276

Abstract

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Health Education, vol. 107 no. 6
Type: Research Article
ISSN: 0965-4283

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