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With the rise of customer engagement in online products and services innovation, enterprises are seeking effective referral reward program (RRP) to encourage customers’ follow-up electronic-referral (e-referral) behaviors. Therefore, how to stimulate more customers to participate in the RRP is very important to enterprises. However, little empirical work has systemically investigated the impact of RRP on customers’ follow-up e-referral, as well as the moderating effects of customers’ characteristics. To fill those research gaps, the purpose of this paper is to explore the effects of RRP (particularly, reward amount and reward type) on customers’ follow-up e-referral, and the role of creative self-efficacy.

Based on the self-perception theory and the context of online customer innovation, this paper establishes a theoretical model and uses an experiment with 160 participants to test the hypotheses on the role of reward (amount and type) and the moderating effect of creative self-efficacy.

The results of the experiment suggest that both reward amount and reward type in RRP positively impact customers’ follow-up e-referral. Furthermore, customers’ creative self-efficacy moderates the relationship between rewards and customers’ follow-up e-referral. Customers with low creative self-efficacy, reward amount significantly stimulate their follow-up e-referral, but such effect is insignificant when customers’ creative self-efficacy is high. In terms of reward type, gift reward has more positive effect on customers’ follow-up e-referral when they have high (rather than low) creative self-efficacy, but cash reward has more positive effect on those with low (rather than high) creative self-efficacy.

First, based on the self-perception theory, the study clarifies the inconsistent relationship between reward and customers’ e-referral and contributes to related research. Second, the study broadens the existing research perspective by introducing creative self-efficacy, which shows interesting and powerful moderating effect but has been ignored in previous studies. Third, the study provides valuable advice on how enterprises design an effective RRP to enhance customers’ follow-up e-referral.

Hybrid organizations offer an innovative approach to promote social impact. However, hybrids face the challenge of reconciling the dual mission (social/financial). The purpose is to understand how hybrids and information and communication technologies (ICT) interact, unveiling opportunities ICT offers for hybrids regarding the dual mission.

We used affordance theory and adopted a predominantly inductive approach inspired by the so-called “Gioia template.” The research design was based on semi-structured interviews with entrepreneurs, specialists, and people working in institutes, foundations, and accelerators, i.e. social actors operating in the hybrid organizational ecosystem in Brazil.

Our findings suggest that the affordances of the relationship between organizational and ICT resources act as facilitators. A theoretical contribution is conceptualizing “affordance of conciliation,” indicating how ICT resources might facilitate achieving social/financial goals, thus minimizing efforts to reconcile mission duality. Furthermore, we list categories and aggregate dimensions and elucidate how results aligned with goals are generated through the process-based model. We show that ICT has a significant role in helping hybrids overcome challenges.

Our results extend affordance theory with theoretical and practical implications. We highlight fundamental components that contribute to proposing the new concept of “affordance of conciliation.” We contribute to information systems literature by better understanding the social interactions between ICT and hybrids. Finally, we help hybrids understand the support of ICT resources to fulfill their dual mission.

Dashang refers to a reward given voluntarily to street performers in return for their performance. Some social media platforms have created a way to integrate this as a function, referred to as the dashang feature, to allow users to reward live performers online as well. Over the last few years, this function has become extremely popular among social media users, as it recreates the nostalgic experience of watching street performances. Platforms now consider it indispensable, as it has become a source of substantial revenue (commission on rewards earned by performers). However, not all users reward performers. For each user who pays, there are many more who lurk on the platform. This study examines the reasons for these differences using the Big Five personality perspective and justice theory.

We develop an empirical model using the Big Five theory and justice theory and test it using empirical data collected through a survey of WeChat users.

The results indicate that distributive justice, interpersonal justice and informational justice are essential factors in relation to social media users' use of the dashang feature. It is also found that personality type affects these three factors.

This study makes three key contributions. First, it examines the factors that influence users' voluntary use of the dashang feature using the lenses of the Big Five theory and justice theory. Second, this study extends previous results on perceived justice to examine use of the dashang feature in social media. Third, this study applies these theories to the study of consumer behavior by exploring the role of user characteristics in social media use.

Young people’s attachment to their smartphones is well-documented, with smartphones often described as prostheses. While prior studies typically assume a clear human/machine divide, this paper aims to build on posthuman perspectives, exploring intercorporeality, the blurring of human/technology boundaries, between emerging adults and their smartphones. The paper aims to discuss these issues.

Drawing on assemblage theory, this interpretive study uses smartphone diaries and friendship pair/small group discussions with 27 British emerging adults.

Participants in this study are characterized as homo prostheticus, living with and through their phones, treating them as extensions of their mind and part of their selves as they navigated between their online and offline, private and social lives. Homo prostheticus was part of a broader assemblage or amalgamation of human and non-human components. As these components interacted with each other, the assemblage could be strengthened or weakened by various technological, personal and social factors.

These qualitative findings are based on a particular sample at a particular point in time, within a particular culture. Further research could explore intercorporeality in human–smartphone relationships among other groups, in other cultures.

Although other studies have used prosthetic metaphors, this paper contributes to understanding of smartphones as a prostheses in the lives of emerging adults, highlighting intercorporeality as a key feature of homo prostheticus. It also uses assemblage theory to contextualize homo prostheticus and explores factors strengthening or weakening the broader human–smartphone assemblage.

The purpose of this paper is to answer the question of whether smartwatches will survive and gain their own niche within the consumer electronics market. Based on the stimulus–organism–response (S–O–R) framework, this study identifies and validates the impacts of both technological and fashion-related factors (interactivity, autonomy, visual aesthetics and self-expression) on product attachment towards smartwatches through user satisfaction and pleasure derived from their smartwatches.

The authors collected the survey data via online surveys from 198 respondents and tested measurement and structural models with the partial least square technique.

The authors found that both technological characteristics (interactivity and autonomy) and fashion-related characteristics (visual aesthetics and self-expression) have an impact on product attachment through pleasure.

Several other important characteristics of traditional wrist-watches such as durability or workmanship are not considered in this study, but should be included in future studies. The three-item measure of autonomy may be insufficient for more sophisticated wearable devices in the future. In future studies, the impact of product attachment on users’ continued usage should be examined.

This study provides important practical implications for smartwatch makers interested in product development, as users were found to consider fashion-related characteristics to be as important as technological characteristics.

This study is the first study that considers both aesthetic and technological factors for IT acceptance in the context of wearable devices. Also, instead of traditional IT acceptance measures such as continued use, this study investigates users’ product attachment, which is more relevant to the case of wearable devices.

The purpose of this paper is to expand current knowledge about the recent trend of wearable technology to assess both its potential in the work environment and the challenges concerning the utilisation of wearables in the workplace.

After establishing exclusion and inclusion criteria, an independent systematic search of the ACM Digital Library, IEEE Xplore, ScienceDirect and Web of Science databases for relevant studies was performed. Out of a total of 359 articles, 34 met the selection criteria.

This review identifies 23 categories of wearable devices. Further categorisation of the devices based on their utilisation shows they can be used in the work environment for activities including monitoring, augmenting, assisting, delivering and tracking. The review reveals that wearable technology has the potential to increase work efficiency among employees, improve workers’ physical well-being and reduce work-related injuries. However, the review also reveals that technological, social, policy and economic challenges related to the use of wearable devices remain.

Many studies have investigated the benefits of wearable devices for personal use, but information about the use of wearables in the work environment is limited. Further research is required in the fields of technology, social challenges, organisation strategies, policies and economics to enhance the adoption rate of wearable devices in work environments.

Previous studies indicate that occupational stress and injuries are detrimental to employees’ health; this paper analyses the use of wearable devices as an intervention method to monitor or prevent these problems. Introducing a categorisation framework during implementation may help identify which types of device categories are suitable and could be beneficial for specific utilisation purposes, facilitating the adoption of wearable devices in the workplace.

Open social innovation has become a critical practice for firms competing in volatile markets. Simultaneously, the rise of digital technologies has opened opportunities across sectors, making digital transformation a key driver of corporate change. This study examines the impact of internal and external factors, such as social capital, absorptive capacity and government support, in facilitating open social innovation and digital transformation activities, which may ultimately enhance business performance.

Data were collected through a questionnaire survey distributed to management members across various enterprises in a wide range of industries in Vietnam. A total of 289 valid responses were obtained, and the research hypotheses were tested using partial least squares structural equation modeling.

First, open social innovation positively influences digital transformation, with absorptive capacity mediating this relationship. Second, social capital directly affects open social innovation and indirectly impacts digital transformation through open social innovation. Third, digital transformation directly enhances business performance, while absorptive capacity indirectly influences business performance through digital transformation. Finally, government support directly impacts business performance and indirectly influences digital transformation via open social innovation.

By integrating social capital theory and the resource-based view, this research significantly advances the understanding of the complex relationships among government support, social capital, open social innovation, digital transformation, absorptive capacity and business performance.

Services comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored and “invisible” infrastructure. Considering the growth in technological investment in recent years, this research sets out to model the impact of IT-enabled innovation on a service network. In response to the growing importance placed on understanding these complexities, the field of “service science” has emerged to guide the effective design, implementation, and management of service systems. The purpose of this paper is to investigate the impact of introducing an IT-enabled innovation in a public service network.

This is achieved through a case study of an Exam Administration Service Department (EASD) where an electronic grading system was introduced to improve the EASD grading process. Data are analysed using both actor-network theory (ANT) as a theoretical lens and social network analysis (SNA) for empirical purposes to visualise the impact of IT-enabled innovation on a service environment.

The research described in this paper makes a useful contribution to the service science and IT innovation community both in terms of its topic (public service networks) and in terms of its theoretical framework and application methods (ANT and SNA).

This paper demonstrates how we can investigate the impact of IT-enabled innovation within a service network. Most notably, the application of SNA enables us to visualise the impact of technology and gain insights on the socio-technical dynamics associated with introducing service innovations.

Society has changed forever as a result of coronavirus (covid-19) with the new normal referring to lifestyle changes including social distancing and working from home. The purpose of this article is to understand how covid-19 has resulted in increased levels of social value co-creation aimed at producing innovative benefits to society.

A commentary is provided on crisis management from a social entrepreneurship perspective with the goal of understanding the social benefits of collective action resulting from the covid-19 pandemic. This approach offers a novel way to understand the social policy implications derived from the covid-19 crisis.

The article highlights how there has been an increased emphasis on social policy focussing on finding entrepreneurial ways to handle the covid-19 crisis that incorporates some degree of value co-creation. Examples from seed plant initiatives and reducing homelessness in times of crisis are discussed as a way to explain social value co-creation. Moreover, the different ways countries have responded to the covid-19 crisis are stated as a way to understand contextual differences in global society.

This article is amongst the first to focus on the link between covid-19 and social entrepreneurship from a value co-creation perspective thereby enabling a new way of thinking about the crisis from a social policy perspective. This will provide a theoretical basis from which to understand social policy differences regarding the covid-19 crisis.

The purpose of this paper is to understand the effects of successful adoption of information technology (IT)-enabled services to be provided in the proposed smart cities of India from end-user-experience perspective.

This paper has taken a sincere endeavor to understand to what extent the success of the smart cities depends on the users’ experience of the IT-enabled services, the backbone of smart cities, and how using IT-enabled services can improve the quality of the users’ lifestyle. Initially, few hypotheses have been developed from literature review, followed by structured questionnaires. Once the data were collected, they were analyzed using different statistical tools. This paper will be useful for the policymakers, specifically those who are involved in technology and IT-governance-related areas, in policymaking for the proposed smart cities in India.

This study tries to find how the IT-enabled services would transform the lives of residents both socially and technologically; to what extent the prospective citizens will be engaged to use the modern services; to what extent the threat of privacy and security issues affects the overall performance of the proposed smart cities of India; and how gaining trust of the citizens could help in successful adoption of IT services. This paper tries to find out few of these questions from the city residents’ perspective.

This study is undertaken keeping Indian smart cities in perspective. However, in India, the proposed smart cities are in different states. In fact, the respondents selected by the authors are not the true representatives of the whole population, which is spread covering all parts of India. This paper could have implications for policymakers in drafting the smart city policy in India especially from IT-governance and user-experience perspective.

As this study discusses proposed smart cities of India from IT-enabled services and from the citizens’ perspective, it will have a huge practical implication once these smart cities become operational in India.

This study discusses the IT-enabled services expected to be provided to the citizens of the proposed smart cities of India. As the paper discusses about the citizens’ perspective and the proposed smart cities of India, it definitely has social implications especially since the study is related to the citizens of proposed smart cities of India.

The research reported in this manuscript is the outcome of in-depth study on proposed Indian smart cities especially from IT adoption and from users’ perspective. Very few studies have been carried out on proposed Indian smart cities from IT adoption perspective and how that could improve the lifestyle of the residents.