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Article
Publication date: 1 October 2003

Jimmy J.M. Ng and K.X. Li

The purpose of this paper is to critically review the model of Hendriks and examine its suitability for the relationship of organizational knowledge management and information and…

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Abstract

The purpose of this paper is to critically review the model of Hendriks and examine its suitability for the relationship of organizational knowledge management and information and communication technology (ICT). This study proposes that the impact of different organizational structures on knowledge management systems should be collectively considered. Tacit knowledge is definitely as critical as explicit knowledge in the enhancement of organizations. Action relatedness of organizational knowledge was emphasized in the model. The study intends to overcome the weakness of Hendriks’ model. The tension between knowledge workers and the organization should be investigated further when the model is adopted. Measurement of the effectiveness of ICT as a knowledge management tool should be considered.

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Information Management & Computer Security, vol. 11 no. 4
Type: Research Article
ISSN: 0968-5227

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Book part
Publication date: 4 September 2002

Jaap Scheerens and Maria Hendriks

Abstract

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School-Based Evaluation: An International Perspective
Type: Book
ISBN: 978-1-84950-143-9

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Article
Publication date: 1 July 2002

Leo Hendriks

Information and communication technology (ICT) support of corporate accommodation processes with real estate data is not a simple subject. Insight is required into the primary…

449

Abstract

Information and communication technology (ICT) support of corporate accommodation processes with real estate data is not a simple subject. Insight is required into the primary processes of very different organisations, and inclusion of many aspects of portfolio management is necessary. This paper highlights possibilities for ICT support of these complex processes, although it does not explore in detail the different technology products available on the market. Instead, an overview of considerations focused at possible functionalities is provided which may contribute to sound decision making on actual development, purchase and implementation of supporting systems. To an increasing degree business support systems function in a network or are ‘webenabled’. Also transactions are frequently effected using new infrastructures (e‐commerce, business‐to‐business [B2B], etc). New technologies are also rapidly gaining ground in demand and supply chains regarding corporate accommodation, real estate and portfolio management. In many cases, though, the need for an overall and ‘future proof’ vision when applying them in a corporate real estate (CRE) environment is not thoroughly recognised. With regard to the Government Buildings Agency (GBA) in the Netherlands, it is important to bear in mind that this is not a commercial organisation. It functions in the public domain, and therefore there are aspects that must be specially treated. The paper presents a survey of important matters in GBA’s primary (and partially secondary) processes, and establishes connections with possibilities (and implications) that state‐of‐the‐art ICT support may provide. A conceptual outline of the primary processes of a CRE organisation is used as a starting point, and an overview of the data needs in these processes is given. By explicitly applying an approach aimed at (potential) data customers, who will decide for themselves what data has informative value, functional boundaries in internal processes are easily crossed. From this approach, many possibilities for added value, marketing and B2B communication become more obvious and manageable. Although this paper focuses on the primary process of the GBA in the Netherlands, many subjects may be applicable in other CRE organisations.

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Journal of Corporate Real Estate, vol. 4 no. 3
Type: Research Article
ISSN: 1463-001X

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Book part
Publication date: 16 May 2024

Guus Hendriks

China’s foreign aid efforts in Africa remain contentious. Chinese foreign aid tends to be different from “traditional” development assistance in that it frequently involves firms…

Abstract

China’s foreign aid efforts in Africa remain contentious. Chinese foreign aid tends to be different from “traditional” development assistance in that it frequently involves firms as the implementing agents of projects. Firms bring unique resources to public–private partnerships (PPPs) formed with government agencies, but their possible self-interested nature also gives rise to concerns over their development impact. Yet, on a larger scale, little is known about the characteristics of Chinese PPPs in foreign aid. Using project-level data available for 1,308 Chinese aid projects in 50 countries across Africa, the author characterizes the projects undertaken by firms and government agencies in a PPP and contrasts them to those executed by Chinese government agencies without firm involvement. This exploratory data analysis suggests that important differences apply, as Chinese PPPs tend to target different sustainable development goals (SDGs), work on the basis of distinct aid conditions, and implement projects that tend to be larger than those that are solely run by government agencies. Such observations raise important questions of an ethical, theoretical, and international nature, and warrant further research. The author develops a research agenda that aims at issues particularly important for business ethics scholars, organization theorists, and international business scholarship.

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Walking the Talk? MNEs Transitioning Towards a Sustainable World
Type: Book
ISBN: 978-1-83549-117-1

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Article
Publication date: 23 May 2020

Guus Hendriks

This paper aims to use the eclectic paradigm as a broad organizing framework to bring together two somewhat parallel international business (IB) literatures, one on the…

520

Abstract

Purpose

This paper aims to use the eclectic paradigm as a broad organizing framework to bring together two somewhat parallel international business (IB) literatures, one on the development effects of multinational enterprise activity and the other on the internationalization of emerging market multinationals (EMNEs). The author does so to better understand how outward foreign investment shapes economic development in firms’ home countries.

Design/methodology/approach

Considering that the characteristics of foreign investment by EMNEs likely differ from that of their developed economy counterparts and that such characteristics may have unique development consequences, the author revisits one of IB’s overarching theories to rethink how ownership, location and internalization advantages take shape and stimulate diverse development outcomes.

Findings

My narrative review and conceptual analysis indicate that the eclectic paradigm is a valuable framework that can be used to shed light on underexplored phenomena and thereby inform important policy debates. The analysis suggests that unique characteristics of EMNE investment simultaneously have positive and negative development consequences in their home countries.

Practical implications

The author sets out a research agenda that revolves around six propositions that separately relate one of these three distinct characteristics of EMNE investment to two development outcomes, namely, spillovers and direct effects on home-country employment. My propositions suggest that important policy dilemmas potentially apply, in that each of the three characteristics positively affects one of the aspects of development, but negatively the other.

Originality/value

My research agenda presents international business scholars with new opportunities to build on a history of policymaking impact, now geared toward resolving society’s grand challenge of underdevelopment.

Details

Multinational Business Review, vol. 28 no. 4
Type: Research Article
ISSN: 1525-383X

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Article
Publication date: 25 June 2024

Hendrik Hendrik, Sri Suning Kusumawardani and Adhistya Erna Permanasari

The purpose of this paper is to provide a comprehensive literature review on the application of information technology (IT) in Halal tourism. Halal tourism is a segment of the…

235

Abstract

Purpose

The purpose of this paper is to provide a comprehensive literature review on the application of information technology (IT) in Halal tourism. Halal tourism is a segment of the tourism business catering to Muslims in accordance with Islamic law, which has significant potential for economic growth and is an important export market for the global tourism industry.

Design/methodology/approach

Following the guidelines of Kitchenham, this study developed four research questions to achieve its objective. A systematic literature review was conducted using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses methodology, collecting and assessing 163 English-language publications published between 2016 and 2022, resulting in 18 relevant documents.

Findings

The review identified nine key research topics related to IT in Halal tourism, which are organized into three major themes: technology-enhanced Halal tourism, digital marketing and communications in Halal tourism and quality and satisfaction in Halal tourism.

Originality/value

This paper fills a gap in the existing literature by synthesizing the current research on the use of IT in Halal tourism. It also proposes potential areas for future research, such as developing artificial intelligence-powered applications for Halal tourism through the creation of a domain-specific knowledge graph.

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Article
Publication date: 3 May 2024

Tanja D. Hendriks

In this article, I answer the call to normalize and discuss how ethnographers navigate failure in the field by sharing my own experiences from long-term fieldwork in Malawi. I…

101

Abstract

Purpose

In this article, I answer the call to normalize and discuss how ethnographers navigate failure in the field by sharing my own experiences from long-term fieldwork in Malawi. I highlight, particularly, my own struggles with feelings of failure and the role of my interlocutors in helping me navigate and understand these situations.

Design/methodology/approach

My argument is based on more than 18 months of ongoing in-depth ethnographic fieldwork in Malawi, where I study the everyday practices of civil servants active in disaster governance, focusing on those working for the Malawi Government Department of Disaster Management Affairs (DODMA).

Findings

I use ethnographic vignettes to show how my interlocutors tried to teach me what being a Malawian civil servant is all about, which often came most forcefully to the fore in moments where either I or they deemed that I had failed to behave like one.

Originality/value

This adds new empirical data to the discussions on the various manifestations and roles of failure in ethnographic research, underlining how frictions and feelings of failure are a difficult yet productive and central part of fieldwork and ethnographic data creation.

Details

Journal of Organizational Ethnography, vol. 13 no. 3
Type: Research Article
ISSN: 2046-6749

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Article
Publication date: 23 August 2021

Maike Hiller, Hendrik Bracht and Stefan Schroeder

The COVID-19 pandemic has changed the way hospitals work. Strategies that were detached from the boundaries of departments and responsibilities in the COVID-19 pandemic have…

366

Abstract

Purpose

The COVID-19 pandemic has changed the way hospitals work. Strategies that were detached from the boundaries of departments and responsibilities in the COVID-19 pandemic have proven themselves under extreme conditions and show a beneficial influence on patient flow and resource management as well as on the communication culture. The continuation of closer interdisciplinary and cross-sectoral co-operation in a “new clinical routine” could have a positive impact on personnel concepts, communication strategies, and the management of acute care capacities and patient pathways.

Design/methodology/approach

The aim of the paper is to critically discuss the knowledge gained in the context of the COVID-19 pandemic from the various approaches in patient flow and capacity management as well as interdisciplinary co-operation. More recent research has evaluated patient pathway management, personnel planning and communication measures with regard to their effect and practicability for continuation in everyday clinical practice.

Findings

Patient flows and acute care capacities can be more efficiently managed by continuing a culture change towards closer interdisciplinary and intersectoral co-operation and technologies that support this with telemedicine functionalities and regional healthcare data interoperability. Together with a bi-directional, more frequent and open communication and feedback culture, it could form a “new clinical routine”.

Originality/value

This paper discusses a holistic approach on the way away from silo thinking towards cross-departmental collaboration.

Details

Journal of Health Organization and Management, vol. 36 no. 2
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 1 January 1947

ALFRED LOEWENBERG

The following list is a first attempt to catalogue and describe systematically the British Museum's extensive holdings of early opera librettos and related plays. The great…

48

Abstract

The following list is a first attempt to catalogue and describe systematically the British Museum's extensive holdings of early opera librettos and related plays. The great importance of these unpretentious booklets as supplementary and, more often than not, even primary sources for the history and bibliography of dramatic music, besides or instead of the scores, was already clearly recognized in the eighteenth century by Dr. Burney and other scholars. But it is only since 1914, the year in which O. G. T. Sonneck's Library of Congress Catalogue of opera librettos printed before 1800 appeared, that their documentary value could to any greater extent be put to general use in international musicological research. A similar bibliography of the British Museum librettos, while naturally duplicating many Washington entries, would produce a great number of additional tides, not a few of them otherwise unrecorded; it would provide the musical scholar with the key to a collection unequalled elsewhere in Europe, which owing to the peculiar nature of the material is not easily accessible by means of the General Catalogue.

Details

Journal of Documentation, vol. 2 no. 4
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 16 May 2016

Erwin Folmer, Martin Matzner, Michael Räckers, Hendrik Scholta and Jörg Becker

Governmental institutions must cooperate with other organizations across institutional boundaries to achieve high-quality service offerings. The required cooperation may lead to…

746

Abstract

Purpose

Governmental institutions must cooperate with other organizations across institutional boundaries to achieve high-quality service offerings. The required cooperation may lead to complex networks, including several of the thousands of public administrations in the many federal layers of a single country. This paper aims to address the key challenge of the proper management of the information exchange between networked actors, which is generally conducted by means of forms.

Design/methodology/approach

Following the design science research paradigm, this research develops a method that assists in the design and maintenance of forms in public administrations.

Findings

Discussions in the project’s focus groups add evidence to the researchers’ expectation that the method developed in this study improves the quality of forms while reducing the effort required for their design and maintenance.

Research limitations/implications

This paper includes an evaluation of the approach based on qualitative feedback from the project’s stakeholders, although the implementation of the workflows and procedures is subject to future work that evaluates the approach in a variety of practical settings.

Practical implications

The method developed in this paper allows public administrations and legislative authorities to design and manage forms in a cooperative way. Software developers can assume the existence of information structures. The approach extends the BOMOS standardization framework to the operational level.

Originality/value

The main contribution of this paper is the development of a novel method that will change how information exchange is managed in public administrations.

Details

Transforming Government: People, Process and Policy, vol. 10 no. 2
Type: Research Article
ISSN: 1750-6166

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