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Article
Publication date: 1 June 1996
Peter Baumgartner, Ralf Kalmbach, Matthias Mahnel and Hans‐Jörg Lütjens
Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.
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Abstract
Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.
Details
Managing Service Quality: An International Journal, vol. 6 no. 3
Type: Research Article
ISSN: 0960-4529