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The Cryopolitics of Reproduction on Ice: A New Scandinavian Ice Age
Type: Book
ISBN: 978-1-83867-043-6

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Article
Publication date: 1 June 1991

H.C.H. Koch and E.J. Chapman

An organisational framework for capturing the essential components of total quality management at hospital and directorate level is presented and discussed, based on work carried…

77

Abstract

An organisational framework for capturing the essential components of total quality management at hospital and directorate level is presented and discussed, based on work carried out at Northwich Park Hospital, near London. Examples of quality plans and monitoring formats are provided.

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International Journal of Health Care Quality Assurance, vol. 4 no. 6
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 1 March 1992

Hugh Koch

Explores the Total Quality programme adopted by the National Health Service, highlighting the issues which make sustaining the commitment of all staff to quality improvement…

131

Abstract

Explores the Total Quality programme adopted by the National Health Service, highlighting the issues which make sustaining the commitment of all staff to quality improvement processes possible. Discusses the tension created by linking quality improvement to reducing quality costs of health care. Outlines the timetabling of strategy development and implementation, and the management of he timetabled process. Reviews key milestones in staff awareness, looking at co‐ordination and management of quality improvement activities; understanding of the design/conformance/corrective action cycle; understanding of the relationship between quality improvement and costs; and sustaining involvement of staff. Suggests that despite concerns from clinicians and managers alike, regarding the pressures involved with implementing TQM, a successful team should improve service to the patient.

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Managing Service Quality: An International Journal, vol. 2 no. 3
Type: Research Article
ISSN: 0960-4529

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Book part
Publication date: 28 August 2023

Giulia Ceriani

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The Sense of Rhythm
Type: Book
ISBN: 978-1-83797-031-5

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Article
Publication date: 1 August 1995

Hugh C.H. Koch

Outlines four interconnecting factors which are essential tomotivating staff: an understanding of the “psychology ofexcellence in teams”; establishing cross‐functional…

5726

Abstract

Outlines four interconnecting factors which are essential to motivating staff: an understanding of the “psychology of excellence in teams”; establishing cross‐functional quality improvement teams; understanding and reviewing processes of care and service; and the use of data display.

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Health Manpower Management, vol. 21 no. 4
Type: Research Article
ISSN: 0955-2065

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Article
Publication date: 7 May 2020

Stavros P. Kalafatis, Charles Blankson, Marvyn Luxly Boatswain and Markos H. Tsogas

Grounded in regulatory mode theory (RMT), this study aims to investigate the impact of managers’ orientation for action (locomotion and assessment) in business-to-business…

645

Abstract

Purpose

Grounded in regulatory mode theory (RMT), this study aims to investigate the impact of managers’ orientation for action (locomotion and assessment) in business-to-business positioning decision-making.

Design/methodology/approach

Data are collected using a scenario-based experimental design. Study 1 examines whether interest and involvement in recommending a positioning strategy depends on a manager’s regulatory mode orientation. The impact of such orientations on the likelihood of changing a recommended positioning strategy is the focus of Study 2. The moderating effects of task motivation (expected rewards resulting from a recommendation), market feedback and the line manager’s leadership style are examined.

Findings

Both assessment and locomotion are significant determinants of involvement in recommending a positioning strategy. The introduction of motivation as a moderator helps explain differences in level of interest in positioning decision-making. Locomotion, but not assessment, affects the likelihood of changing a recommended positioning strategy. Assessment amplifies the impact of locomotion, while none of the interaction effects between regulatory mode orientation and contextual factors is a significant determinant of changing a positioning strategy.

Originality/value

To the best of the authors’ knowledge, this is the first application of RMT on positioning decision-making. Results from two experiments provide novel insights into the predictive relevance of managers’ preference in terms of involvement with the decision-making process and the likelihood of altering positioning.

Details

Journal of Business & Industrial Marketing, vol. 35 no. 12
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 1 March 1993

This special “Anbar Abstracts” issue of Journal of Management in Medicine is split into 6 sections covering abstracts under the following headings: General Management; Personnel…

136

Abstract

This special “Anbar Abstracts” issue of Journal of Management in Medicine is split into 6 sections covering abstracts under the following headings: General Management; Personnel and Training; Quality in Health Care; Health Care Marketing; Financial Management; and Information Technology.

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Journal of Management in Medicine, vol. 7 no. 3
Type: Research Article
ISSN: 0268-9235

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Article
Publication date: 1 June 1991

H. Koch, A. Lloyd and B. Dawson

Describes how a Bristol‐based health authority has established its own TQM approach for continuous improvement of patient care and customer service. Presents the components of…

200

Abstract

Describes how a Bristol‐based health authority has established its own TQM approach for continuous improvement of patient care and customer service. Presents the components of their TQM strategy ‐ ′Towards Total Quality′, together with the key opportunities and obstacles inherent in implementing TQM.

Details

Managing Service Quality: An International Journal, vol. 1 no. 6
Type: Research Article
ISSN: 0960-4529

Keywords

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Article
Publication date: 1 March 1991

Hugh Koch

As the pressure and concern for quality throughout all hospitals and community services develops, provider units are beginning to appreciate the relevance of management and…

220

Abstract

As the pressure and concern for quality throughout all hospitals and community services develops, provider units are beginning to appreciate the relevance of management and organisational approaches to achieving Total Quality Service. A brief overview of Total Quality Management in health care is given and the difficulties experienced in introducing such a system are outlined.

Details

International Journal of Health Care Quality Assurance, vol. 4 no. 3
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 1 April 1991

Hugh Koch and Adrian Higgs

Achieving the best health care delivery involves a tension between quality and quantity of health care and its cost. Usually the latter ‐ the cost ‐ is debated in terms of its…

759

Abstract

Achieving the best health care delivery involves a tension between quality and quantity of health care and its cost. Usually the latter ‐ the cost ‐ is debated in terms of its insufficiency. In addition, however, the amount of revenue tied up in “failure costs” or the cost of poor quality can, in any hospital or community service, be appreciable. A model of quality costing to address these issues is outlined.

Details

International Journal of Health Care Quality Assurance, vol. 4 no. 4
Type: Research Article
ISSN: 0952-6862

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