Quality health care
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1991
Abstract
Describes how a Bristol‐based health authority has established its own TQM approach for continuous improvement of patient care and customer service. Presents the components of their TQM strategy ‐ ′Towards Total Quality′, together with the key opportunities and obstacles inherent in implementing TQM.
Keywords
Citation
Koch, H., Lloyd, A. and Dawson, B. (1991), "Quality health care", Managing Service Quality: An International Journal, Vol. 1 No. 6, pp. 343-346. https://doi.org/10.1108/09604529110028904
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited