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The paper is based on a presentation made at Northumbria Lite, the one‐day session held by the Northumbria Performance Measures Conference series team at IFLA in Glasgow, August 2002, on the invitation of the IFLA Statistics and Library Theory and Research Roundtables. It has been supplemented with some up‐dated figures and graphs. Dr Linda Banwell, Director of the JUBILEE project, gave the presentation, which focuses on evaluation in JUBILEE, with specific reference to the derivation and representation of impact and outcomes for library services.

This paper presents some of the findings from research into the effects that the emergent bidding culture has had on the development of English local government archive, library and museum services. The project was funded by Resource and undertaken by the Information Management Research Institute at the University of Northumbria at Newcastle. The research revealed that the extent of involvement by archives and record management services in competitive bidding for external funds was dependent on a number of factors including the level of existing resource bases of archive services; the geographical and cognitive locations of archives; and the focus of external funding opportunities. However, the need for archives and records management services to engage in effective bidding is not likely to disappear, and it is suggested that these organisations must adopt a dynamic approach to bidding and marketing, asserting that their needs – ‘sexy’ or otherwise – deserve appropriate funding.

Scope of paper. Through a discussion of the processes employed with case studies participating in the research project this paper will reflect upon JUBILEE's development of its EIS improvement Toolkit, and its experience of integrating the JUBILEE Toolkit into the research process. Evidence of both the strengths and limitations of the use of Toolkit themes in research and practice will be highlighted, and the potential improvements to EIS provision of such collaboration between practitioners and research staff outlined.

This paper reports and reflects upon a number of the findings and issues emerging from evidence collated to date as part of JUBILEE (Joint Information Systems Committee (JISC) user behaviour in information seeking: longitudinal evaluation of electronic information services), a significant, ongoing UK research project. The evidence is largely based on analysis and interpretation of the qualitative data from the research, with discussion focusing on information seeking behaviour and information skills in relation to electronic information sources. The background and aims of the research are outlined, succeeded by an exploration of the differing types of information technology (IT) skills needed by users to ensure effective use of electronic information services (EIS). Finally, extrapolating from the research data, there is consideration as to how these IT skills can be effectively developed in the higher education environment. Referring back to the title of this paper, a stress is placed on the importance of a converged, “joined up” approach to EIS provision.

Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999‐2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use and learning, and to identify barriers and facilitators to the use of electronic information services (EIS). Key Framework outcomes are: a multi‐dimensional across sector methodology for the continued monitoring of user behaviour in respect of EIS and the factors that impact on that behaviour; a profile of user behaviour in respect of EIS over the three annual cycles of the Framework; the EIS Diagnostic Toolkit that can be used to benchmark development in the provision and use of EIS in specific disciplines or at specific institutions; a methodology for monitoring, and a profile of the EIS resources available to higher and further education users; and a summary of some of the key issues in their provision. The challenge for the future is the embedding of EIS in curricula and learning experiences.

conference held in Dubrovnik, May 2004, which had the dual theme of human information behaviour and competences for digital libraries.

Whether or not women have children has profound consequences for their employment experiences. Employers may see women with no children as conforming more closely than women with children (and yet not as closely as male employees) to the pervasive ‘ideal worker’ stereotype of a full-time, committed worker with no external responsibilities. However, managers and co-workers may also perceive women with no children as deviating from prevailing pronatalist norms in Australian and other comparable societies, which construct and value women as mothers and stigmatise and devalue women with no children. Accordingly, women with no children may be rewarded or penalised in different employment contexts at different times according to the degree to which they conform to or deviate from the most salient characteristics associated with the ideal worker and mothering femininity. This chapter explores patriarchal and capitalist configurations of femininities, masculinities and workers as drivers of employment experiences among women with no children. It then discusses empirical research from Australia and comparable countries, in order to elucidate the diversity of employment experiences among women with no children.

Our examination of accounting and violence aims to reinvigorate what it means to provide accountability and visibility given that knowledge and values are socially constructed. The authors follow the legacy of critical accounting research in this essay, using counter accounts, shadow accounting, and narratives to uncover the discipline’s relationship to violence, women, and migrants.

Considering the great need for palliative care in hospitals, it is essential for hospital staff to have palliative care knowledge. Palliative consultations have been shown to have positive effects on in-hospital care. However, barriers to contact with and uptake of palliative consultation advice are reported, posing a need for further knowledge about the process of palliative consultations. The purpose of this study therefore was to examine how palliative consultations in hospitals are practised, as perceived by consultants and health care professionals on receiving wards.

Focus groups with palliative care consultation services, health care personnel from receiving wards and managers of consultation services. Interpretive description and constant comparative method guided the analysis.

Variations were seen in several aspects of practice, including approach to practice and represented professions. The palliative consultants were perceived to contribute by creating space for palliative care, adding palliative knowledge and approach, enhancing cooperation and creating opportunity to ameliorate transition. Based on a perception of carrying valuable perspectives and knowledge, a number of consultation services utilised proactive practices that took the initiative in relation to the receiving wards.

A lack of policy and divergent views on how to conceptualise palliative care appeared to be associated with variations in consultation practices, tentative approaches and a bottom-up driven development. This study adds knowledge, implying theoretical transferability as to how palliative care consultations can be practised, which is useful when designing and starting new consultation services.

The purpose of this study sets out to examine (1) how have conflicts been conceptualized and operationalized within the context of online consumption communities? (2) what are the main conflict management, resolution strategies and frameworks that have been identified? and (3) what are the gaps in the relevant body of work in terms of theoretical and methodological dimensions, and what implications do they have for future research.

This study adopts a systematic and multidisciplinary literature review of online conflicts. Following a descriptive and thematic content analysis, it examines 79 peer-reviewed scholarly articles of the past 20 years within 6 scientific databases.

The authors propose a literature-based conceptualization of online conflicts and a multi-level conflict resolution matrix based on the different governance structures and social control mechanisms investigated in extant research.

The originality of this study lies in the integrative and interdisciplinary view of online conflict in global consumption communities.